Call Recording Solutions That Capture Every Customer Conversation

It records calls in your phone system based on rules you set, and saves each recording with the call record. In CloudTalk, you can play the recording in CloudTalk Phone or in Analytics, or download it.

Call recording is included on every CloudTalk plan, with no add-on needed. Transcripts, AI summaries, sentiment, and call scoring are part of Conversation Intelligence, an add-on from $9 per user/month.

In the Dashboard, go to Settings, then General, and under "Visibility of calls and recordings" switch on recording for inbound, outbound, or internal calls. To record only some calls, add a Call recording step to your call flow, or let agents start recording during a call.

Select the call in CloudTalk Phone, or open the call in Analytics, and play the recording. What each agent can play depends on your playback settings. Admins can always play every recording.

Yes. Agents with download permission can download recordings from the call record as .wav files, and from Analytics as .mp3 files. Bulk download isn't available in the Dashboard, so use the CloudTalk API to export recordings in bulk.

Recording business calls is legal in many places, but consent rules differ by country and state. Some places need one person's consent, and others need everyone on the call to agree. In CloudTalk, you can play a greeting before the call and let agents start recording after the customer agrees. This isn't legal advice, so check with your counsel.

Yes. With Agent-Initiated Pause Call Recording on, agents pause and resume recording during a call in the desktop app, the CTI, and the CloudTalk Go mobile app. Paused parts aren't stored, so the recording can be shorter than the call.

Yes. Switch recording on or off separately for inbound, outbound, and internal calls. Add a Call recording step to a call flow to turn recording on or off for one branch, whatever your account settings say.

You choose. Settings decide whether agents see their own calls or all calls, and whether they can play all recordings, only their own voicemails, or none. Supervisor and analyst access is set per user, and admins can always see and play every recording.

Yes. When a call is logged, the recording link is included in HubSpot, Pipedrive, Zoho CRM, and Zendesk, and you can listen to it from the call activity in Salesforce. In Zendesk, it can be logged as an internal note.

Only the part of the call before the transfer is saved. Recording doesn't continue after a transfer.

Managers replay real calls instead of relying on memory, so they can coach on the calls that closed and the ones that didn't. With Conversation Intelligence, they also get transcripts, summaries, and sentiment to find the calls worth reviewing.

Transcripts are part of Conversation Intelligence, an add-on at $9 per user per month. It also adds summaries, AI notes, topics, talk/listen ratio, sentiment, and call scoring.

Call recording captures the audio and is included on every plan. Conversation Intelligence is an optional $9 per user per month add-on that adds searchable transcripts, summaries, sentiment, and topics.

Look for automatic recording, pause controls, CRM sync, access controls, and clear pricing. CloudTalk includes all of these, with recording on every plan and AI transcripts and summaries as an optional add-on. To compare vendors, see our guide to call recording services.

Call recording is included on every CloudTalk plan, with no add-on fee. Plans start at $25 per user per month billed annually, with monthly billing available. Conversation Intelligence is $9 per user per month on top of any plan.