Smart Dialer

Immediately populate call queues with numbers from any website, CRM, or HelpDesk tool, and start calling in just a click. Lower call times by up to 50% and reach a lot more prospects.

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Call smart. Not hard.

One-Click Queues

Scan websites, CRMs, and HelpDesks for phone numbers and add them to your queue with a click.

Easy Customization

Order numbers in your queue through drag-and-drop and set custom buffer times between calls.

Smart Dialing

Automatically move unresponsive prospects down the queue to increase productivity.

"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

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How The Smart Dialer Works

CloudTalk’s Smart Dialer lets you streamline your calling processes, lower call times by up to 50%, and eliminate repetitive tasks like manual dialing. It works with our Click-to-Call extension to scan websites and with your CRM or helpdesk tools to transform any phone numbers found into clickable links. These numbers can then be dialed or added to a call queue in CloudTalk in just a matter of clicks!

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How to Setup
Smart Dialer?

Install CloudTalk’s Click-to-Call extension here.

*Don’t forget to turn it on!

Log in to your CloudTalk account by clicking here or clicking the Click-to-Call extension icon in the sidebar

To create a call queue, click the Click-to-Call extension icon in the sidebar while browsing a site, your CRM, or a helpdesk integration

Click “Add to Smart Dialer” in the pop-up

If you have multiple HubSpot accounts, choose which one you want to log into

See more instructions

Other features you might like

Call Notes

Create and access notes taken during or after customer calls, and pick up where you left off in future conversations.

Power Dialer

Reach 3x more customers by removing repetitive tasks and assigning automated call campaigns to agents.

Click-to-Call

Automatically convert phone numbers from the web into a clickable format and call them instantly.

Campaigns

Create custom campaigns to help agents structure their calls with notes, call scripts, and questionnaires.

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.

See All Integrations

Have questions?

What is a Smart Dialer & why do you need it?

Smart dialers are a contact center software tool that allows agents to dial multiple calls at once with a single click until one is answered. They are a great way of boosting your call center efficiency and letting your employees focus on what they do best – talking with customers.

How do you use a Smart Dialer?

The only thing you need to start using a smart dialer is to install our click-to-call extension. Once the extension is active in your browser, it automatically scans the pages and platforms you’re browsing for phone numbers and lets you add them to your prospecting call queue.