Called during a promo spike to check stock. Answered in 40 seconds, no queue.
Every call answered, 24/7.
By your team, or by AI.
Smart routing, outbound dialers and AI voice agents — on the same queues, the same integrations, the same local numbers in 160+ countries.
Meet CloudTalk's AI Agent
40,000+ sales and support teams.
Over 1 billion calls run on CloudTalk.
One phone system.
Two kinds of agent.
Local numbers in 160+ countries, dialing and routing tools, and AI agents that speak 70+ languages. Point a number at your team, at an AI agent, or at both — and rotate them automatically so you don't get flagged as spam.
Choose a market
+1 (212) 000-0000
3 reps in Austin · 2 in Manila
One queue across both, 9 a.m.–3 a.m. CT
Ava · English (US)
Hi, Nordwind here. How can I help?
Answers 24/7
+44 20 0000 0000
3 reps in Manchester
Rings the Manchester queue, 9 a.m.–5:30 p.m. GMT
Olivia · English (UK)
Hello, Nordwind here — how can I help you today?
Answers 24/7
+49 30 0000 0000
2 reps in Hamburg · 1 in Vienna
One queue across both offices, 8 a.m.–5 p.m. CET
Lena · German (Germany)
Guten Tag, sie sind verbunden mit Nordwind. Wie kann ich Ihnen heute helfen?
Hello, you've reached Nordwind. How can I help today?
Answers 24/7
+34 91 000 00 00
2 reps in Valencia · 1 in Bogotá
One queue across both, 9 a.m.–midnight CET
Alfredo · Spanish (Spain)
Hola, le atiende Nordwind. ¿En qué puedo ayudarle?
Hello, Nordwind speaking. How can I help you?
Answers 24/7
+52 55 0000 0000
5 reps in Guadalajara
Rings the Guadalajara queue, 9 a.m.–6 p.m. CST
Sofía · Spanish (Mexico)
Hola, le atiende Nordwind. ¿En qué le puedo ayudar?
Hello, Nordwind speaking. How can I help you?
Answers 24/7
+55 11 0000 0000
4 reps in Curitiba
Rings the Curitiba queue, 9 a.m.–6 p.m. BRT
Mario · Portuguese (Brazil)
Olá, Nordwind, em que posso ajudar?
Hello, Nordwind here. How can I help?
Answers 24/7
Route by hours, by queue depth, or by the job — and hand a live call from one to the other.
160+
Countries with local numbers
70+
Languages/accents your AI agents speak
Port in
Your numbers from any provider
99.999%
Platform availability
Cover the calls you can’t staff
After-hours, overflow, first-touch leads, follow-ups nobody got to. Pick the gaps you want covered. Everything else keeps ringing your team.
Refund request the agent is not authorised to approve. Held the caller, passed to the first rep free with context attached.
Asked where the delivery was. Sent tracking link by SMS.
Parcel marked delivered but missing. Opened a claim and passed it to the support team.
Everything your reps need to run calls all day.
IVR and skill-based routing, queues and transfers, a power dialer, call recording and live monitoring — in one workspace, with every call logged to your CRM.
AI agents that work the same queues as your team
Build voice agents that answer after hours, qualify leads and run follow-up campaigns — on the same numbers, in the same platform your reps already work in.
What real users are saying.
Last year we recruited four people to call hot leads. This year, the voice agent is doing all that.
I said to my manager that if the number of human support calls decreased by 10%, I'd be happy. The AI handles much more now, around 40%.
Right now, I can call 20 times more people with AI. The math works.
CloudTalk can cover it all and also the quality is better.
For a company that helps thousands of others bring clarity to their pipelines, internal blind spots weren't an option.

See the whole platform yourself
Explore CloudTalk end to end: dialer, AI agents, call intelligence, routing and CRM sync — in a quick self-guided tour.
Integrations
Plug into everything you use
CRMs, helpdesks, applicant tracking systems and more. Get started instantly with 100+ built-in integrations, or expand further with Zapier, Make or CloudTalk’s own workflow automation builder.
Frequently asked questions
Everything you need to know about the product and billing.
A business phone system: local numbers in 160+ countries, call routing, dialers for outbound teams, recordings and call analytics, with SMS and WhatsApp included. AI Voice Agents are an add-on that answers or makes calls when your team can't. Both come with a free trial; 14 days for the phone system, and 50 free minutes for the voice agents.
It's for sales and support teams who live on the phone, and it's strongest when you're calling into several countries at once. You can start with a single user. You can always test it, risk-free, by starting a 14 day trial (no credit card needed).
Plans run from €19 to €49 per user per month on annual billing, and every plan includes a calling package, so domestic calls aren't metered on top of the licence. AI Voice Agents are billed separately by the minute. No setup fees.
Only if you want the discount. On monthly billing you cancel yourself from the Billing page, any time. Annual is a 12-month commitment and costs around 30% less per seat. Start monthly if you're still deciding.
Usually yes, and it's worth checking before you commit rather than after. Send us the list and we'll confirm what's portable. You keep calling on your current provider while the port runs in the background, which takes as little as two weeks, depending on who you're leaving.
Many of our CRM integrations sync both ways, so calls, recordings and transcripts land on the contact record without anyone copying anything across. We have 100+ integrations, native as well as our native workflow builder, plus an API, Zapier and Make.
No. Plenty of customers run CloudTalk purely as their phone system. If you do switch one on, it answers from a knowledge base you build, and when it can't help it transfers to a person without dropping the caller: it stays on the line until someone actually picks up.
Yes, on every plan. Our onboarding team helps you get set up, whichever plan you're on. Some plans also come with a named account manager who stays with you after that.
Same day, usually. Numbers come from inventory with no wait, and the trial gives you Expert features, calling credit and up to 3 numbers.
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