AI business phone system for sales and support

Every call answered, 24/7.
By your team, or by AI.

Smart routing, outbound dialers and AI voice agents — on the same queues, the same integrations, the same local numbers in 160+ countries.

Live

Meet CloudTalk's AI Agent

40,000+ sales and support teams.
Over 1 billion calls run on CloudTalk.

One phone system.
Two kinds of agent.

Local numbers in 160+ countries, dialing and routing tools, and AI agents that speak 70+ languages. Point a number at your team, at an AI agent, or at both — and rotate them automatically so you don't get flagged as spam.

Shows as a New York number

+1 (212) 000-0000

Your team

3 reps in Austin · 2 in Manila

JMRCDPALTS

One queue across both, 9 a.m.–3 a.m. CT

AI agent

Ava · English (US)

Hi, Nordwind here. How can I help?

Answers 24/7

160+

Countries with local numbers

70+

Languages/accents your AI agents speak

Port in

Your numbers from any provider

99.999%

Platform availability

Cover the calls you can’t staff

After-hours, overflow, first-touch leads, follow-ups nobody got to. Pick the gaps you want covered. Everything else keeps ringing your team.

Overflow agentAI answered🇬🇧 UK · 1:12 p.m.

Called during a promo spike to check stock. Answered in 40 seconds, no queue.

Overflow agentHanded over🇺🇸 US · 11:47 a.m.

Refund request the agent is not authorised to approve. Held the caller, passed to the first rep free with context attached.

FAQ agentAI answered🇪🇸 ES · 8:03 a.m.

Asked where the delivery was. Sent tracking link by SMS.

FAQ agentHanded over🇬🇧 UK · 5:41 p.m.

Parcel marked delivered but missing. Opened a claim and passed it to the support team.

Everything your reps need to run calls all day.

IVR and skill-based routing, queues and transfers, a power dialer, call recording and live monitoring — in one workspace, with every call logged to your CRM.

CloudTalk call flow designer routing an inbound call by skill and language

AI agents that work the same queues as your team

Build voice agents that answer after hours, qualify leads and run follow-up campaigns — on the same numbers, in the same platform your reps already work in.

CloudTalk call tree handing an after-hours call to an AI voice agent

What real users are saying.

Last year we recruited four people to call hot leads. This year, the voice agent is doing all that.

Wayne SmithHead of Systems and Processes
4 → 0Seasonal hires replaced
176Countries reached with multilingual AI

See the whole platform yourself

Explore CloudTalk end to end: dialer, AI agents, call intelligence, routing and CRM sync — in a quick self-guided tour.

Integrations

Plug into everything you use

CRMs, helpdesks, applicant tracking systems and more. Get started instantly with 100+ built-in integrations, or expand further with Zapier, Make or CloudTalk’s own workflow automation builder.

Salesforce
HubSpot
Pipedrive
Zoho CRM
Microsoft Dynamics 365
monday.com
Shopify
Close
Freshsales
Copper
Odoo
Zendesk Sell
Capsule
BigCommerce

Frequently asked questions

Everything you need to know about the product and billing.

A business phone system: local numbers in 160+ countries, call routing, dialers for outbound teams, recordings and call analytics, with SMS and WhatsApp included. AI Voice Agents are an add-on that answers or makes calls when your team can't. Both come with a free trial; 14 days for the phone system, and 50 free minutes for the voice agents.

It's for sales and support teams who live on the phone, and it's strongest when you're calling into several countries at once. You can start with a single user. You can always test it, risk-free, by starting a 14 day trial (no credit card needed).

Plans run from €19 to €49 per user per month on annual billing, and every plan includes a calling package, so domestic calls aren't metered on top of the licence. AI Voice Agents are billed separately by the minute. No setup fees.

Only if you want the discount. On monthly billing you cancel yourself from the Billing page, any time. Annual is a 12-month commitment and costs around 30% less per seat. Start monthly if you're still deciding.

Usually yes, and it's worth checking before you commit rather than after. Send us the list and we'll confirm what's portable. You keep calling on your current provider while the port runs in the background, which takes as little as two weeks, depending on who you're leaving.

Many of our CRM integrations sync both ways, so calls, recordings and transcripts land on the contact record without anyone copying anything across. We have 100+ integrations, native as well as our native workflow builder, plus an API, Zapier and Make.

No. Plenty of customers run CloudTalk purely as their phone system. If you do switch one on, it answers from a knowledge base you build, and when it can't help it transfers to a person without dropping the caller: it stays on the line until someone actually picks up.

Yes, on every plan. Our onboarding team helps you get set up, whichever plan you're on. Some plans also come with a named account manager who stays with you after that.

Same day, usually. Numbers come from inventory with no wait, and the trial gives you Expert features, calling credit and up to 3 numbers.

Emma from the CloudTalk team

Hello 👋 My name is Emma. Still have questions?

Can't find the answer you're looking for? Please chat to our friendly team.

Get in Touch