TL;DR: Best Call Transcription Software
I analyzed call transcription software tools, alongside G2 reviews and what teams told our sales team when they asked for call notes in their CRM, and came up with this list of the top 19. Of them, CloudTalk is the best phone call transcription software for sales and support teams that want calls, transcripts and CRM notes in one system.
Other good options: Dialpad if you need live transcripts during calls, Fireflies.ai or Otter.ai if conversations happen on Zoom or Teams, Gong for deal analysis across a large sales org, and Talkdesk for QA on hundreds of agents.
These are the best call transcription software tools for 2026:
- 01CloudTalk: Best Call Transcription Software for Sales and Support Teams (phone system with a transcription add-on)
- 02Gong: Best for Enterprise Revenue Intelligence (revenue-intelligence tool)
- 03Dialpad: Best for Built-In AI Transcription and Real-Time Analytics (phone system)
- 04Otter.ai: Best for Simple Meeting Transcription and AI Notes (meeting note-taker)
- 05Fireflies.ai: Best for Automated Meeting Transcription With CRM Sync (meeting note-taker)
- 06Nextiva: Best All-in-One Business Phone With Recording and Transcription (phone system)
- 07RingCentral: Best for Distributed Teams in a Unified UCaaS (phone system)
- 08Avoma: Best for Transcription Plus Conversation Intelligence (meeting note-taker with conversation intelligence)
- 09Aircall: Best for Transcription With Deep CRM Integrations (phone system)
- 108x8: Best for Global Enterprises Needing Transcription and Analytics (phone system and contact-center suite)
- 11JustCall: Best for SMB Sales Teams Using AI Transcription (phone system)
- 12Talkdesk: Best for Large Contact Centers Using AI Transcription for QA (contact-center suite)
- 13Genesys Cloud CX: Best for Enterprise CX Analytics (contact-center suite)
- 14Five9: Best for Compliance-Heavy Contact Centers (contact-center suite)
- 15Ringover: Best for Growing Teams Wanting Conversation Intelligence (phone system)
- 16Twilio: Best for Developers Building Custom Transcription Workflows (API platform)
- 17Zendesk Talk: Best for Transcription Inside Support Tickets (help desk voice channel)
- 18Google Voice: Best for Basic Transcription in Google Workspace (phone system)
- 19OpenPhone (Quo): Best for Simple Transcription in a Lightweight Phone System (phone system)
CloudTalk transcribes after the call ends, and transcription needs its Conversation Intelligence add-on: $9/user/month (CI Basic), and $19/user/month, CI Plus)
In deals where buyers raise AI with our sales team, about half involve transcription or call summaries, and almost as many ask about sentiment or call scoring. The reasons were consistent: reps skip CRM notes after back-to-back calls, managers listen to recordings by hand and can't get through enough of them, and recordings pile up that nobody can search.
Automatic call transcription fixes those three problems when it is set up well. This list compares 19 tools on what that takes: notes in the CRM without typing, calls worth coaching on, and accurate records.
Best Call Transcription Software: Comparison Table
Here are all 19 tools side by side, with the type of tool, entry price, whether transcripts appear live or after the call, and which CRMs receive them. Prices and G2 ratings were checked on the vendors' pages pricing and G2 pages.
| Tool | Type | Best for | Entry price | Real-time or post-call | CRM sync | G2 rating |
|---|---|---|---|---|---|---|
| CloudTalk | Phone system + add-on | Small-to-medium sales and support teams | $25 + $9/user/mo (CI Basic) or $19/user/mo (CI Plus) add-on | After the call | 100+ native integrations including HubSpot, Salesforce, Pipedrive, Zoho, Zendesk | 4.4/5 |
| Gong | Revenue intelligence | Enterprise revenue teams | Quote only, plus platform fee | After the call | Salesforce, HubSpot, Dynamics 365 | 4.7/5 |
| Dialpad | Phone system | Live AI transcription | $15/user/mo | Live and after | Salesforce, HubSpot | 4.4/5 |
| Otter.ai | Meeting note-taker | Meeting notes | Free; Pro $8.33/user/mo | Live and after | Salesforce, HubSpot | 4.4/5 |
| Fireflies.ai | Meeting note-taker | Meeting notes with CRM sync | Free; Pro $10/seat/mo | Live and after | Salesforce, HubSpot | 4.7/5 |
| Nextiva | Phone system | All-in-one business phone | $15/user/mo (transcription on Scale, $75) | After the call | Salesforce, HubSpot (add-on) | 4.5/5 |
| RingCentral | Phone system (UCaaS) | Distributed teams | $20/user/mo | Live and after | Salesforce (ACE add-on) | 4.2/5 |
| Avoma | Meeting note-taker + CI | Mid-market conversation intelligence | $19/seat/mo | Live and after | Salesforce, HubSpot, Zoho, Pipedrive | 4.6/5 |
| Aircall | Phone system | CRM-heavy support and sales | $30/license/mo (3 minimum) | After the call; live with add-on | HubSpot, Salesforce, Zendesk | 4.4/5 |
| 8x8 | Phone system + contact center | Global enterprises | Quote only | After the call | Varies | 4.2/5 |
| JustCall | Phone system | SMB sales teams | $29/user/mo (2 minimum) | Live and after | Salesforce, HubSpot, Pipedrive, Zoho | 4.3/5 |
| Talkdesk | Contact-center suite | Large contact centers | $85/user/mo | Live and after (AI priced by sales) | Salesforce, Zendesk, ServiceNow | 4.4/5 |
| Genesys Cloud CX | Contact-center suite | Enterprise CX analytics | $75/user/mo | Live and after | Salesforce | 4.4/5 |
| Five9 | Contact-center suite | Compliance-heavy contact centers | $119/seat/mo (50 minimum) | Live and after (add-on) | Salesforce | 4.1/5 |
| Ringover | Phone system | Growing teams wanting CI | $19/user/mo (3 minimum) | Live and after | Salesforce, HubSpot, Pipedrive, Zoho | 4.6/5 |
| Twilio | API platform | Developers | From $0.024/min transcription | Live and after (API) | Build via API | 4.1/5 |
| Zendesk Talk | Help desk voice channel | Transcripts on support tickets | $55/agent/mo + add-on | After the call | Zendesk tickets only | 4.5/5* |
| Google Voice | Phone system | Google Workspace teams | $10/user/mo (transcripts from $20) | After the call | None | 4.1/5 |
| OpenPhone (Quo) | Phone system | Small teams | $15/user/mo (transcripts from $23) | After the call | HubSpot, Salesforce | 4.7/5 |
*Zendesk Contact Center listing, which covers Zendesk's voice product. Zendesk Talk no longer has its own G2 page. Ratings, review counts and pros and cons come from each tool's G2 page, including G2's summary of the themes reviewers mention most, checked in October 2026. Prices come from each vendor's own pricing page.
What Is Call Transcription Software?
Call transcription software converts the spoken audio of business calls into searchable text. The better tools add summaries, sentiment and topic tags, so teams can review a conversation in seconds instead of replaying the recording. Call transcription is the base layer; phone call transcription software that also writes notes into the CRM removes the manual logging step.
How Does Call Transcription Software Work?
Phone call transcription software works in three steps:
- 01First, the software captures the call audio, either as a call recording or as a live stream while the call is happening.
- 02Second, speech-to-text models turn the audio into text and separate the speakers, so you can see who said what.
- 03Third, the platform adds summaries, tags, sentiment and scores, and makes the transcripts searchable across thousands of calls.
Some tools do the second step while the call is still running; most do it once the call ends. If you only need the mechanics of capturing a call, our guide on how to transcribe phone calls covers the setup.
19 Best Call Transcription Software Tools in 2026
I reviewed all providers on what its call transcription features, what it's missing, who it suits, what it costs and what users say on G2.
1. CloudTalk: Best Call Transcription Software for Sales and Support Teams
What Is CloudTalk?
CloudTalk is a business phone system with call transcription and conversation intelligence on top: calls, recordings, transcripts and AI notes sit in one platform, with local numbers in 160+ countries and CRM sync. Transcription comes with the Conversation Intelligence add-on, which you assign to the users who need it.
CI Basic covers transcripts, summaries, Smart Notes, sentiment, topics and call scoring; CI Plus adds custom summary templates, custom topics, automatic scoring-template assignment and AI email follow-ups.
What Are the Key Call Transcription Features of CloudTalk?
- Searchable transcripts with labeled speakers: every recorded call becomes text after the call ends, in 19 languages with automatic language detection.
- AI summaries and Smart Notes: short call summaries and structured notes with owners, dates and outcomes, written in the language spoken if you set it that way.
- Sentiment, topics and talk/listen ratio: sentiment, topic tags and talk/listen ratio show which calls to review first.
- AI call scoring: calls are scored against your own criteria with up to 10 custom scoring templates.
- CRM export: summaries, sentiment and topics export to HubSpot, Salesforce, Pipedrive, Zoho, Zendesk and other connected tools; calls log to 100+ integrations.
- Recording controls: agents can pause and resume recording during a call, and AI voice agent calls are transcribed by default.
What Is CloudTalk Missing?
- No real-time transcription: transcripts arrive after the call ends, so there are no live transcripts or AI prompts during calls. Supervisors on Expert can still listen, whisper and barge.
- Transcription is a paid add-on: no CloudTalk plan includes it on its own.
- 19 transcription languages: fewer than meeting tools such as Fireflies or Avoma.
What Is CloudTalk Best For?
CloudTalk is best for growing sales and support teams of about 3 to 200 seats that want one phone system, transcripts and CRM notes without adding a separate recorder tool, as well as teams moving off personal cell phones that need a record of every call. Because the add-on is per user, teams can turn on transcription for only the people who need it.
CloudTalk’s AI conversation intelligence drastically improved our efficiency. We’ve cut call quality analysis time from 2 hours to 20 minutes a day and reduced wrongly targeted leads by 24%, enabling us to focus on strategic growth while maintaining consistency across markets.
Sales Ops Manager, Capitalo
How Much Does CloudTalk Cost?
CloudTalk phone plans start at $25 per user per month billed annually, and call transcription needs the Conversation Intelligence add-on at $9/user/mo or CI Plus for $19/user/mo. The add-on is priced per user, so you can assign it to only the people who need it, and it can be trialed before you buy. See full CloudTalk pricing.
| Plan | Annual (per user/mo) | Monthly (per user/mo) | Transcription included? |
|---|---|---|---|
| Starter | $25 | $34 | Conversation Intelligence Add-on: $9/user/mo (CI Basic) or $19/user/mo (CI Plus) |
| Essential | $29 | $39 | Conversation Intelligence Add-on |
| Expert (Power Dialer included) | $49 | $69 | Conversation Intelligence Add-on |
| Custom | Contact sales | Contact sales | Conversation Intelligence Add-on |
| Conversation Intelligence add-on | $9/user/mo (CI Basic) or $19/user/mo (CI Plus) | n/a | Transcripts, summaries, Smart Notes, sentiment, scoring (Basic) custom summary templates, custom topics, AI email follow-ups, automatic custom template assignment by group or Voice Agent (Plus) |
What Do Customers Say About CloudTalk on G2?
CloudTalk customers love the myriad integrations, AI features and easy setup. CloudTalk is currently rated on G2 based on 1,702+ reviews.
Pros and Cons of CloudTalk Based on G2 Reviews
| Pros | Cons |
|---|---|
| Easy to use: reviewers say agents pick it up quickly. | Call and connection issues: dropped calls and poor connectivity are the most-mentioned complaints. |
| Reliable calling: reliability and calling features are among the most-mentioned strengths. | Missing features: reviewers point to gaps, and transcription runs after the call only. |
| CRM integration: the review linked above says it "integrates well with our CRM". | Advanced features add cost: the review linked above notes that "some of the more advanced features can get expensive". |
Stop typing call notes by hand.
2. Gong: Best for Enterprise Revenue Intelligence
What Is Gong?
Gong is a revenue-intelligence tool. It records and transcribes sales calls and meetings, then analyzes them across deals for coaching and forecasting. It suits large sales organizations rather than teams that only need transcripts, and it has no phone system of its own.
What Are the Key Call Transcription Features of Gong?
- Post-call transcription: Gong says transcripts arrive within minutes after a call or meeting ends.
- 70+ languages listed in Gong's help center.
- Deal and pipeline analysis: risk signals and forecasting built on call data.
- Trackers: flag competitor mentions and keywords across calls.
- CRM sync: native with Salesforce, HubSpot and Microsoft Dynamics 365, one CRM at a time.
What Is Gong Missing?
- No published pricing: every deal goes through sales, and a platform fee sits on top of per-seat licenses.
- No free trial or free plan, according to G2's Gong pricing page.
- Finding past calls: G2 reviewers mention that past calls are hard to find and access.
What Is Gong Best For?
Enterprise revenue teams with large sales orgs that want deal-level analysis and forecasting on top of transcripts. For a ten-person team that needs transcripts and CRM notes, it is more than the job requires.
How Much Does Gong Cost?
Gong does not publish prices; licenses are priced per user plus a platform fee based on the number of users. Vendr's marketplace data puts seats at roughly $1,200 to $2,400 per user per year, with a median contract of about $55,000. See our Gong pricing guide.
| Item | Price | Billing term | Transcription included? |
|---|---|---|---|
| Gong Foundation (per seat) | Quote only (Vendr: about $1,200 to $2,400 per seat per year) | Not published | Yes |
| Platform fee | Quote only, based on number of users | Not published | n/a |
| Engage, Forecast, Enable add-ons | Quote only | Not published | n/a |
What Do Customers Say About Gong on G2?
G2 reviewers rate Gong’s automatic call recording, transcripts and AI summaries highly for coaching and for reps reviewing their own calls, and several use it for quality assurance. The complaints that come up most are transcripts that are sometimes inaccurate and a long ramp-up before teams get full value from it.
What Is Gong's G2 Rating and Review Count?
Gong's current G2 rating is 4.7/5, out of 6,600+ verified user reviews, the highest review count of any tool on this list. On Capterra, Gong holds a 4.8/5 rating, out of 500+ reviews.
Pros and Cons of Gong Based on G2 Reviews
| Pros | Cons |
|---|---|
| AI insights: reviewers value the deal and coaching insights drawn from calls. | Finding past calls: reviewers say older calls are hard to locate and open. |
| Easy to use: reps adopt it without much training. | Missed recordings: some calls fail to record or connect. |
| Automatic recording and notes: calls and meetings are captured and summarized in the background. | AI accuracy: summaries and insights sometimes get details wrong. |
3. Dialpad: Best for Built-In AI Transcription and Real-Time Analytics
What Is Dialpad?
Dialpad is a phone system with its own AI built in. Live transcription and AI call recaps are part of every Dialpad Connect plan, which makes it the clearest example on this list of real-time call transcription inside the phone system.
What Are the Key Call Transcription Features of Dialpad?
- Live call transcriptions on Standard, Pro and Enterprise, with no add-on.
- AI Recap: summary, action items and outcomes after each call.
- Languages: English, French, Spanish and Japanese are generally available; nine more are in early access.
- Recording: manual on Standard, automatic on Pro and Enterprise.
- CRM: Salesforce and HubSpot integrations, with key CRM integrations on Pro.
What Is Dialpad Missing?
- Call quality: call quality and connection issues are the top cons on G2.
- Support: teams that moved from Dialpad told us about missing features and technical issues, and support complaints came up often.
- Language coverage: only four transcription languages are generally available.
What Is Dialpad Best For?
Teams that want transcripts on screen while the call is still running, for live coaching or keyword flags, and that are happy with Salesforce or HubSpot as the CRM.
How Much Does Dialpad Cost?
Dialpad pricing starts at $15 per user per month billed annually for Connect Standard ($27 monthly). AI transcription is included on every Connect plan. Sales and contact center lines are priced separately. See our Dialpad pricing guide.
| Plan | Annual (per user/mo) | Monthly (per user/mo) | Transcription included? |
|---|---|---|---|
| Standard | $15 | $27 | Yes, live and post-call |
| Pro | $25 | $35 | Yes, live and post-call |
| Enterprise | Contact sales | Contact sales | Yes, live and post-call |
What Do Customers Say About Dialpad on G2?
Here is how Dialpad rates on G2 and the themes reviewers raise most often.
What Is Dialpad's Rating on G2?
Dialpad's current G2 rating is 4.4/5, out of 4,100+ verified user reviews. On Capterra, it holds a 4.2/5 rating from roughly 200 reviews.
Pros and Cons of Dialpad Based on G2 Reviews
| Pros | Cons |
|---|---|
| Easy to use: the interface is simple for new users. | Call quality: reviewers report poor audio on some calls. |
| AI transcription: reviewers like having live transcripts on every call. | Connection issues: dropped or unstable calls. |
| Call recording: recordings sit next to the transcript and recap. | Recording issues: some calls fail to record. |
4. Otter.ai: Best for Simple Meeting Transcription and AI Notes
What Is Otter.ai?
Otter.ai is a meeting note-taker. It joins Zoom, Google Meet and Microsoft Teams, transcribes live and writes summaries and action items. It is not a phone system: Otter's help center says phone calls have to be recorded with the phone's own recorder and imported. For other AI note apps, see our list of AI transcript tools.
What Are the Key Call Transcription Features of Otter.ai?
- Live transcription on every plan, including Basic.
- AI summaries and action items after each meeting.
- Six languages: English, Spanish, French, German, Japanese and Chinese.
- CRM: notes sync to Salesforce or HubSpot, with user limits by plan.
- Dialer integrations (Zoom Phone, RingCentral, Outreach, Salesloft) through sales.
What Is Otter.ai Missing?
- No direct phone call capture: calls need importing or a dialer integration.
- Minute caps: 300 minutes a month on Basic and 1,200 on Pro.
- Accuracy with accents and crosstalk: a common complaint in G2 reviews.
What Is Otter.ai Best For?
Individuals and small teams whose conversations happen in video meetings and who want cheap, fast notes. Teams transcribing phone calls at volume need a phone system or a dialer integration instead.
How Much Does Otter.ai Cost?
Otter.ai pricing starts at $8.33 per user per month billed annually for Pro ($16.99 monthly), and the Basic plan is free with 300 minutes a month, according to Otter's pricing page. Transcription is included on all plans.
| Plan | Annual (per user/mo) | Monthly (per user/mo) | Transcription included? |
|---|---|---|---|
| Basic | Free | Free | Yes, 300 min/month |
| Pro | $8.33 | $16.99 | Yes, 1,200 min/month |
| Business | $19.99 | $30 | Yes, unlimited meetings |
| Enterprise | Contact sales | Contact sales | Yes |
What Do Customers Say About Otter.ai on G2?
G2 reviewers most often praise Otter.ai’s ease of use, transcript accuracy and how it organizes meeting notes. The most common complaints are recording issues, lower accuracy with accents, background noise or overlapping speech, and weak summaries and speaker identification.
What Is Otter.ai's Rating on G2?
Otter.ai is currently rated 4.4/5 on G2 based on 505 reviews (checked October 2026).
Pros and Cons of Otter.ai Based on G2 Reviews
| Pros | Cons |
|---|---|
| Easy to use: quick to set up and add to meetings. | Recording issues: the most-mentioned complaint. |
| Transcript accuracy: accurate on clear audio. | Accents and crosstalk: accuracy drops with accents, background noise and overlapping speech. |
| Meeting organization: notes, summaries and action items in one place. | Summaries and speaker labels: summaries and speaker identification can be weak. |
5. Fireflies.ai: Best for Automated Meeting Transcription With CRM Sync
What Is Fireflies.ai?
Fireflies.ai is a meeting note-taker that records, transcribes and summarizes meetings, and also transcribes calls from dialers such as Aircall, JustCall, RingCentral and Quo. Its CRM sync makes it popular with sales and customer success teams.
What Are the Key Call Transcription Features of Fireflies.ai?
- Live notes and transcription, including on the free plan.
- 100+ languages, with Multi-language Mode on Business.
- Dialer calls: up to 3,000 minutes per seat per month on Pro and Business.
- CRM sync: transcripts, summaries and tasks to Salesforce and HubSpot; transcripts to Salesforce need Pro or higher.
- AskFred: questions about past meetings, paid in AI credits.
What Is Fireflies.ai Missing?
- AI credits: AskFred and custom summaries draw on 20 to 50 credits a month, and more cost extra.
- No phone system: calls come in through a dialer you pay for separately.
- Action item accuracy and bot privacy are common G2 complaints.
What Is Fireflies.ai Best For?
Sales and customer success teams that run most conversations on video calls and want notes written into Salesforce or HubSpot automatically.
How Much Does Fireflies.ai Cost?
Fireflies.ai pricing starts at $10 per seat per month billed annually for Pro ($18 monthly), with a free plan. Transcription is included on all plans; AI features use a monthly credit pool.
| Plan | Annual (per user/mo) | Monthly (per user/mo) | Transcription included? |
|---|---|---|---|
| Free | $0 | $0 | Yes, 400 min storage |
| Pro | $10 | $18 | Yes, 8,000 min storage |
| Business | $19 | $29 | Yes, unlimited |
| Enterprise | $39 | Annual only | Yes, unlimited |
What Do Customers Say About Fireflies.ai on G2?
G2 reviewers most often praise Fireflies.ai’s live transcription and task tracking, its ease of use and its transcript accuracy. The most common complaints are inaccurate action items, privacy concerns about the meeting bot, and the cost of AI add-ons.
What Is Fireflies.ai's Rating on G2?
Fireflies.ai is currently rated 4.7/5 on G2 based on 755 reviews.
Pros and Cons of Fireflies.ai Based on G2 Reviews
| Pros | Cons |
|---|---|
| Live transcription and tasks: notes and action items appear during and after meetings. | Action item accuracy: the AI misses or misreads some action items. |
| Easy to use: quick to connect to calendars and dialers. | Privacy and invites: the bot joining meetings concerns some users. |
| Transcript accuracy: reviewers rate accuracy well. | Cost of AI features: AI credits run out for heavy users. |
6. Nextiva: Best All-in-One Business Phone With Recording and Transcription
What Is Nextiva?
Nextiva is a business phone system that also sells a contact center product. AI transcription and summaries are included on its top phone plan, Scale; Nextiva says they are available as an add-on on Core and Engage.
What Are the Key Call Transcription Features of Nextiva?
- AI transcription and summary on Scale; add-on on Core and Engage.
- Real-time transcription and AI call notes listed for Scale only.
- Call recording: an add-on on Core.
- Contact center plans with usage-based AI transcription and summarization.
- CRM: Salesforce, HubSpot and other CRMs as an add-on on phone plans.
What Is Nextiva Missing?
- Transcription behind the top plan: Core and Engage need an add-on, with no published price.
- 12-month contract: Nextiva says advertised prices assume annual billing on a 12-month contract.
- Technical issues: teams that moved from Nextiva told us about technical issues most often, then missing features and pricing.
What Is Nextiva Best For?
Small businesses that want a dependable phone system with good support first, and transcription as a secondary feature on the Scale plan.
How Much Does Nextiva Cost?
Nextiva pricing starts at $15 per user per month for Core, and AI transcription is included on Scale at $75 per user per month. Advertised prices are based on annual billing with a 12-month contract.
| Plan | Annual (per user/mo) | Monthly (per user/mo) | Transcription included? |
|---|---|---|---|
| Core | $15 | Not shown | Add-on |
| Engage | $25 | Not shown | Add-on |
| Scale | $75 | Not shown | Yes |
| Contact center Essential | From $75/agent | Not shown | Usage-based |
What Do Customers Say About Nextiva on G2?
G2 reviewers most often praise Nextiva’s customer support, ease of use and quick setup. The most common complaints are a harder-than-expected onboarding, difficult configuration and problems with phone numbers.
What Is Nextiva's Rating on G2?
Nextiva is currently rated 4.5/5 on G2 based on 3,669 reviews.
Pros and Cons of Nextiva Based on G2 Reviews
| Pros | Cons |
|---|---|
| Customer support: the most-mentioned strength. | Onboarding: setup can take more effort than expected. |
| Easy to use: simple for day-to-day calling. | Configuration: admin settings are hard to configure. |
| Easy setup: quick to get running. | Number issues: reviewers mention problems with phone numbers. |
7. RingCentral: Best for Distributed Teams in a Unified UCaaS
What Is RingCentral?
RingCentral RingEX is a unified communications platform for voice, video and messaging. AI Assistant is included on every RingEX plan, with skills that vary by tier; deeper analysis, scoring and Salesforce updates come from the AI Conversation Expert (ACE) add-on, formerly RingSense.
What Are the Key Call Transcription Features of RingCentral?
- Live call transcription through AI Assistant, which RingCentral announced for Core and up in 2024.
- Real-time call notes on Advanced, per the same announcement.
- ACE add-on: transcription, AI summaries, call scoring and coaching.
- Salesforce updates through ACE.
- Usage limits: RingCentral may cap AI Notes at 500 minutes per user per month.
What Is RingCentral Missing?
- Analysis costs extra: scoring and coaching sit in the ACE add-on, from $60.
- Missing features and pricing: teams that moved from RingCentral told us about missing features most often, then pricing and technical issues.
- Setup and admin: complex setup is a common G2 con.
What Is RingCentral Best For?
Distributed companies that want calling, video and chat in one app, with basic live transcription included and the option to add conversation analysis later.
How Much Does RingCentral Cost?
RingCentral pricing starts at $20 per user per month for RingEX Core, according to RingCentral's RingEX page, which says annual plans save up to 33%. The Conversational Intelligence add-on (AI Conversation Expert) starts at $60. See our RingCentral pricing guide.
| Plan | Starting price (per user/mo) | Billing term | Transcription included? |
|---|---|---|---|
| Core | $20 | Not stated | AI Assistant included |
| Advanced | $25 | Not stated | Expanded AI Assistant |
| Conversational Intelligence (ACE) add-on | From $60 | Not stated | Summaries, scoring, coaching |
What Do Customers Say About RingCentral on G2?
G2 reviewers most often praise RingCentral’s ease of use, customer support and reliability. The most common complaints are complex setup and administration, call quality issues, and support experiences that vary.
What Is RingCentral's Rating on G2?
RingCentral RingEX is currently rated 4.2/5 on G2 based on 1,497 reviews.
Pros and Cons of RingCentral Based on G2 Reviews
| Pros | Cons |
|---|---|
| Easy to use: the most-mentioned strength. | Setup and admin: complex to set up and administer. |
| Customer support: many reviewers praise it. | Call quality: call tracking and quality issues. |
| Reliability: stable calling. | Support: some reviewers report poor support. |
8. Avoma: Best for Transcription Plus Conversation Intelligence
What Is Avoma?
Avoma is a meeting note-taker with conversation and revenue intelligence add-ons. It transcribes meetings and dialer calls, writes notes into the CRM and charges only for recorder seats, so viewers are free.
What Are the Key Call Transcription Features of Avoma?
- Unlimited real-time transcription on all plans, with no minute caps.
- 70+ languages, with transcript translation on Organization and Enterprise.
- CRM notes: Salesforce, HubSpot, Zoho, Pipedrive and Copper.
- Conversation Intelligence add-on: scorecards and coaching.
- Free viewer seats: only people who record pay.
What Is Avoma Missing?
- Add-ons stack up: Conversation and Revenue Intelligence are $29 each per seat on top of the plan.
- Speaker and noise errors: G2 reviewers mention misread speakers and errors with background noise.
- No phone system: phone calls come through dialer integrations.
What Is Avoma Best For?
Mid-market sales and customer success teams that want transcripts, notes and coaching scorecards without an enterprise contract.
How Much Does Avoma Cost?
Avoma pricing starts at $19 per recorder seat per month billed annually for Startup ($29 monthly), according to Avoma's pricing page. Transcription is included on all plans; Conversation Intelligence is a $29 add-on (annual).
| Plan | Annual (per user/mo) | Monthly (per user/mo) | Transcription included? |
|---|---|---|---|
| Startup | $19 | $29 | Yes, unlimited |
| Organization | $29 | $39 | Yes, unlimited |
| Enterprise (10-seat minimum) | $39 | Annual only | Yes, unlimited |
| Conversation Intelligence add-on | $29 | $35 | Scorecards and coaching |
What Do Customers Say About Avoma on G2?
G2 reviewers most often praise Avoma’s accurate transcripts, ease of use and AI summaries. The most common complaints are lines attributed to the wrong speaker, errors with background noise or several speakers, and recordings that drop.
What Is Avoma's Rating on G2?
Avoma is currently rated 4.6/5 on G2 based on 1,365 reviews.
Pros and Cons of Avoma Based on G2 Reviews
| Pros | Cons |
|---|---|
| Accurate transcripts: the most-mentioned strength. | Speaker errors: the AI sometimes attributes lines to the wrong speaker. |
| Easy to use: simple to adopt. | Noise and crosstalk: errors with background noise or several speakers. |
| Summaries: AI notes speed up follow-up. | Recording drops: some meetings fail to record. |
9. Aircall: Best for Transcription With Deep CRM Integrations
What Is Aircall?
Aircall is a cloud phone system for sales and support teams, known for its CRM and help desk integrations. Call recording and transcription are included in Essentials and Professional; summaries and scoring are included in Professional.
What Are the Key Call Transcription Features of Aircall?
- Post-call transcription on Essentials and Professional; transcripts are usually ready in about 30% of the call's length.
- 24 languages, 7 of them verified for accuracy.
- Summaries, topics and call scoring on Professional, or with the AI Assist add-on on Essentials.
- Live transcription only with AI Assist Pro ($49 per user per month).
- CRM: recording and transcript links log in HubSpot, Salesforce, Zendesk, Intercom and more.
What Is Aircall Missing?
- Pricing and call quality: teams that moved from Aircall raised pricing and call quality more than for any other provider.
- Three-license minimum on every plan.
- Live features cost extra: real-time transcription needs AI Assist Pro.
What Is Aircall Best For?
Support and sales teams of three or more whose work lives in HubSpot, Salesforce or Zendesk and who want a simple interface. Buyers who chose Aircall told us they liked the interface.
How Much Does Aircall Cost?
Aircall pricing starts at $30 per license per month billed annually for Essentials, with a three-license minimum, according to Aircall's pricing page. Transcription is included; AI Assist Pro costs $49 per user per month. See our Aircall pricing guide.
| Plan | Annual (per user/mo) | Monthly (per user/mo) | Transcription included? |
|---|---|---|---|
| Essentials (3-license minimum) | $30 | Not shown | Yes, post-call |
| Professional (3-license minimum) | $50 | Not shown | Yes, plus summaries and scoring |
| Enterprise | Custom | Custom | Yes |
| AI Assist Pro add-on | $49 | Not shown | Live transcription and coaching |
What Do Customers Say About Aircall on G2?
G2 reviewers most often praise Aircall’s ease of use, its CRM and help desk integrations and its automatic call recording. The most common complaints are dropped calls, glitches in dialing and call distribution, and slow loading when call logs sync.
What Is Aircall's Rating on G2?
Aircall is currently rated 4.4/5 on G2 based on 1,677 reviews.
Pros and Cons of Aircall Based on G2 Reviews
| Pros | Cons |
|---|---|
| Easy to use: the most-mentioned strength. | Connection issues: dropped calls are the most-mentioned complaint. |
| CRM and help desk integrations: calls log to HubSpot, Salesforce or Zendesk without extra steps. | Dialer glitches: issues with dialing and call distribution. |
| Automatic call recording: every call is captured. | Slow loading: the app slows down when syncing call logs. |
10. 8x8: Best for Global Enterprises Needing Transcription and Analytics
What Is 8x8?
8x8 is a phone system and contact center platform for global companies. Call recordings can be transcribed in several languages on both 8x8 Work and 8x8 Contact Center, and speech analytics is licensed separately.
What Are the Key Call Transcription Features of 8x8?
- Multi-language transcription of call recordings on 8x8 Work and Contact Center.
- Speech analytics as a separate license.
- Global calling for international teams.
- 40+ integrations listed on G2.
What Is 8x8 Missing?
- No published pricing: plans are quoted by sales.
- Efficiency and integrations: teams that moved from 8x8 told us about efficiency, missing features, international numbers and integrations.
- Support: slow support is the top con on G2.
What Is 8x8 Best For?
Global enterprises that want phone and contact center on one vendor and can work through a sales-led quote.
How Much Does 8x8 Cost?
8x8 does not list prices publicly; plans are quoted by sales. See our 8x8 pricing guide for benchmarks.
| Plan | Annual (per user/mo) | Monthly (per user/mo) | Transcription included? |
|---|---|---|---|
| 8x8 Work | Quote only | Quote only | Yes, recordings |
| 8x8 Contact Center | Quote only | Quote only | Yes, recordings |
| Speech Analytics | Quote only | Quote only | Separate license |
What Do Customers Say About 8x8 on G2?
G2 reviewers most often praise 8x8 Work’s ease of use, the ability to call from anywhere and its reliability. The most common complaints are slow support, limited CRM integration, and lagging apps and login problems.
What Is 8x8's Rating on G2?
8x8 Work is currently rated 4.2/5 on G2 based on 941 reviews.
Pros and Cons of 8x8 Based on G2 Reviews
| Pros | Cons |
|---|---|
| Easy to use: the most-mentioned strength. | Support: slow or poor support is the most-mentioned complaint. |
| Call from anywhere: desktop and mobile apps. | CRM integration: limited features and CRM integration. |
| Reliability: stable service. | App performance: lagging apps and login problems. |
11. JustCall: Best for SMB Sales Teams Using AI Transcription
What Is JustCall?
JustCall is a cloud phone system for sales and support teams. AI transcription and call summaries are included on its paid plans, and coaching and real-time agent assist sit on the higher tiers.
What Are the Key Call Transcription Features of JustCall?
- AI transcription on Team, Pro and Pro Plus, in real time with summaries after the call.
- 17 languages on Team and above.
- AI Review Assist: $9 per user add-on on Team and Pro, included on Pro Plus.
- AI coaching and real-time agent assist on Pro Plus and Business.
- CRM: Salesforce, HubSpot, Pipedrive, Microsoft Dynamics and Zoho.
What Is JustCall Missing?
- Two-user minimum on every plan.
- Missed or delayed calls: the top con on G2.
- Fair-use caps: plan cards say unlimited calling, but a fair-use policy limits calling minutes.
What Is JustCall Best For?
SMB sales teams that want transcription, summaries and CRM logging in a dialer. Buyers who chose JustCall credited its CRM integrations and value.
How Much Does JustCall Cost?
JustCall pricing starts at $29 per user per month billed annually for Team, with a two-user minimum. AI transcription is included.
| Plan | Annual (per user/mo) | Monthly (per user/mo) | Transcription included? |
|---|---|---|---|
| Team | $29 | Not shown | Yes |
| Pro | $49 | Not shown | Yes |
| Pro Plus | $89 | Not shown | Yes, plus AI coaching |
| Business (10-user minimum) | Custom | Custom | Yes, plus AI coaching |
What Do Customers Say About JustCall on G2?
Reviewers consistently praise JustCall's ease of use and its CRM integration, along with its AI-powered call transcription and summaries. The most common complaint by a wide margin is call reliability, including dropped calls and connection issues.
What Is JustCall's Rating on G2?
JustCall is currently rated 4.3/5 on G2 based on 2,395 reviews.
Pros and Cons of JustCall Based on G2 Reviews
| Pros | Cons |
|---|---|
| Easy to use: the most-mentioned strength. | Missed or delayed calls: the most-mentioned complaint. |
| Feature range: calling, SMS and AI in one tool. | Interface sync: calls ring but don't show in the app. |
| Call management: routing and queues work well. | Call quality: dropped calls and poor audio. |
12. Talkdesk: Best for Large Contact Centers Using AI Transcription for QA
What Is Talkdesk?
Talkdesk is a contact-center suite. Full call transcription and analytics come through its AI products, Copilot (live) and Interaction & Quality Analytics (after the call), which are priced through sales.
What Are the Key Call Transcription Features of Talkdesk?
- Live transcription through Copilot, in 77 languages.
- Post-call analytics through Interaction & Quality Analytics, in 91 languages.
- Speech recognition and voicemail transcription on Voice Essentials.
- QA and workforce management on Elite.
- CRM: Salesforce, Zendesk, ServiceNow, HubSpot and Microsoft Dynamics 365.
What Is Talkdesk Missing?
- AI priced separately: Copilot and Interaction Analytics need a sales quote.
- Call issues: audio problems and drops are the top con on G2.
- Missing features, according to G2 reviewers.
What Is Talkdesk Best For?
Large contact centers that want transcripts feeding QA, coaching and workforce management in one suite.
How Much Does Talkdesk Cost?
Talkdesk pricing starts at $85 per user per month for Digital Essentials and $105 for Voice Essentials, according to Talkdesk's pricing page. Full transcription and analytics are priced through sales. See our Talkdesk pricing guide.
| Plan | Price (per user/mo) | Billing term | Transcription included? |
|---|---|---|---|
| Digital Essentials | $85 | Not stated | No |
| Voice Essentials | $105 | Not stated | Speech recognition, voicemail transcription |
| Elite | $165 | Not stated | Copilot and analytics through sales |
| Industry Experience Clouds | $225 | Not stated | Through sales |
What Do Customers Say About Talkdesk on G2?
G2 reviewers most often praise Talkdesk’s user-friendly interface, its all-in-one platform and its CRM integrations. The most common complaints are audio problems and dropped calls, missing features and support.
What Is Talkdesk's Rating on G2?
Talkdesk is currently rated 4.4/5 on G2 based on 2,604 reviews.
Pros and Cons of Talkdesk Based on G2 Reviews
| Pros | Cons |
|---|---|
| Interface: reviewers find it user-friendly. | Call issues: audio problems and dropped calls. |
| All-in-one platform: voice, digital and workforce tools together. | Missing features: gaps for some workflows. |
| CRM integration: connects to major CRMs. | Support: some reviewers report poor support. |
13. Genesys Cloud CX: Best for Enterprise CX Analytics
What Is Genesys Cloud CX?
Genesys Cloud CX is an enterprise contact-center suite. Speech and text analytics transcribe calls in over 70 languages, and AI transcription uses AI tokens on the lower plans and is included on the higher ones.
What Are the Key Call Transcription Features of Genesys Cloud CX?
- Speech and text analytics in over 70 languages.
- Included on CX 3 and CX 4; an add-on that uses AI tokens on CX 1 and CX 2.
- Live transcription in the Agent Copilot panel.
- Workforce engagement: forecasting and quality management.
- Salesforce integration.
What Is Genesys Cloud CX Missing?
- Missing or limited features: the top con on G2.
- Learning curve: G2 reviewers mention a steep one.
- Reporting: some reviewers find reporting weak.
What Is Genesys Cloud CX Best For?
Enterprise contact centers that want transcription feeding CX analytics, routing and quality management on one platform.
How Much Does Genesys Cloud CX Cost?
Genesys Cloud CX pricing starts at $75 per user per month for CX 1, based on an annual commitment. Usage-based charges may apply.
| Plan | Price (per user/mo) | Billing term | Transcription included? |
|---|---|---|---|
| CX 1 | $75 | Annual commitment | Add-on, uses AI tokens |
| CX 2 | $115 | Annual commitment | Add-on, uses AI tokens |
| CX 3 | $155 | Annual commitment | Included |
| CX 4 | $240 | Annual commitment | Included |
What Do Customers Say About Genesys Cloud CX on G2?
G2 reviewers most often praise Genesys Cloud CX’s ease of use, frequent updates and customization options. The most common complaints are missing or limited features, a steep learning curve and limited reporting.
What Is Genesys Cloud CX's Rating on G2?
Genesys Cloud CX is currently rated 4.4/5 on G2 based on 1,580 reviews.
Pros and Cons of Genesys Cloud CX Based on G2 Reviews
| Pros | Cons |
|---|---|
| Easy to use: the most-mentioned strength. | Missing features: limited or missing features is the most-mentioned complaint. |
| Frequent updates: reviewers note a steady stream of new features. | Learning curve: takes time to learn. |
| Customization: flexible for complex setups. | Reporting: reviewers find reporting limited. |
14. Five9: Best for Compliance-Heavy Contact Centers
What Is Five9?
Five9 is a contact-center suite for large operations, including regulated industries. Real-time transcription and call summaries come from its Agent Assist add-on rather than the base plans.
What Are the Key Call Transcription Features of Five9?
- Agent Assist add-on: real-time transcription and call summarization.
- AI minutes: 3,000 minutes per bundled seat, plus usage.
- Salesforce: Agent Assist works inside Five9 Fusion for Salesforce.
- Workforce engagement on the Pro plan.
What Is Five9 Missing?
- 50-seat minimum: not built for small teams.
- Transcription priced separately: Agent Assist has no published price.
- Dated interface: G2 reviewers mention a complex UI that needs training.
What Is Five9 Best For?
Contact centers with 50+ agents in regulated industries that need searchable transcripts and summaries inside a full contact-center suite.
How Much Does Five9 Cost?
Five9 pricing starts at $119 per seat per month for Digital and $159 for Core, with a 50-seat minimum. Transcription comes with the Agent Assist add-on.
| Plan | Annual (per user/mo) | Monthly (per user/mo) | Transcription included? |
|---|---|---|---|
| Digital | Not shown | $119 | Agent Assist add-on |
| Core | Not shown | $159 | Agent Assist add-on |
| Plus, Pro, Enterprise | Contact sales | Contact sales | Agent Assist add-on |
What Do Customers Say About Five9 on G2?
G2 reviewers most often praise Five9’s ease of use, responsive support and straightforward setup and reporting. The most common complaints are dropped calls and audio problems, a complex interface that needs training, and a dated UI.
What Is Five9's Rating on G2?
Pros and Cons of Five9 Based on G2 Reviews
| Pros | Cons |
|---|---|
| Easy to use: the most-mentioned strength. | Call issues: dropped calls and audio problems. |
| Responsive support: praised by many reviewers. | Complex interface: agents need training. |
| Setup and reporting: easy to set up, with useful reports. | Dated UI: limited customization. |
15. Ringover: Best for Growing Teams Wanting Conversation Intelligence
What Is Ringover?
Ringover is a cloud phone system that lists call transcription and call summaries on every plan. Its conversation intelligence product, Empower, is sold separately.
What Are the Key Call Transcription Features of Ringover?
- Call transcription and summaries on every plan, from TALK up.
- Live and post-call: Ringover says it transcribes during live calls or from a recording.
- CRM auto-sync: transcriptions push to Salesforce, HubSpot, Zendesk, Pipedrive, Zoho and more.
- Empower: conversation intelligence, with live AI coaching on its Enterprise tier.
- Translation into 7 languages.
What Is Ringover Missing?
- Three-user minimum on every plan.
- Conversation intelligence costs extra: Empower Business is $15 per user (annual).
- Cost for small teams: the top con on G2.
What Is Ringover Best For?
Growing sales teams that want transcripts and CRM sync included in the phone plan, with conversation analytics as an option. Buyers who chose Ringover credited its analytics.
How Much Does Ringover Cost?
Ringover pricing starts at $19 per user per month billed annually for TALK ($29 monthly), with a three-user minimum. Transcription is included.
| Plan | Annual (per user/mo) | Monthly (per user/mo) | Transcription included? |
|---|---|---|---|
| TALK | $19 | $29 | Yes |
| BUSINESS | $49 | $69 | Yes |
| UNIFIED | $69 | $89 | Yes |
| Empower Business (add-on) | $15 | $19 | Conversation intelligence |
What Do Customers Say About Ringover on G2?
G2 reviewers most often praise Ringover’s ease of use, responsive support and call quality. The most common complaints are the cost for small teams, glitches and transcription errors on mobile, and missing features such as CRM and SMS sync.
What Is Ringover's Rating on G2?
Ringover is currently rated 4.6/5 on G2 based on 497 reviews.
Pros and Cons of Ringover Based on G2 Reviews
| Pros | Cons |
|---|---|
| Easy to use: the most-mentioned strength. | Cost for small teams: the most-mentioned complaint. |
| Responsive support: praised by reviewers. | Mobile transcription: some glitches and transcription errors on mobile. |
| Call quality: reliable calling. | Missing features: gaps in CRM and SMS sync and consultative transfer. |
16. Twilio: Best for Developers Building Custom Transcription Workflows
What Is Twilio?
Twilio is an API platform for building voice and messaging apps. Its Conversational Intelligence product transcribes calls in real time or after the call, priced per minute, and it needs engineers to turn into a working tool.
What Are the Key Call Transcription Features of Twilio?
- Streaming transcription at $0.027 per minute.
- Batch (post-call) transcription at $0.024 per minute.
- Language Operators for summaries and classification, priced per use.
- Twilio Flex: a programmable contact center.
- No native CRM sync: integrations are built through the API.
What Is Twilio Missing?
- A toolkit, not a product: there is no ready-made transcript view or CRM sync. Teams looking for a Twilio alternative for call recording and transcription usually want both out of the box.
- Cost is hard to predict: G2 reviewers name expense as the top con.
- Needs technical skills to configure.
What Is Twilio Best For?
Developers and product teams building transcription into their own app or contact center.
How Much Does Twilio Cost?
Twilio pricing is pay as you go: US outbound calls cost $0.014 per minute and local inbound $0.0085 per minute, and Conversational Intelligence transcription costs $0.024 per minute (batch) or $0.027 (streaming).
| Product | Price | Billing | Transcription included? |
|---|---|---|---|
| Programmable Voice | $0.014/min outbound, $0.0085/min local inbound | Pay as you go | Separate |
| Conversational Intelligence | $0.024/min batch, $0.027/min streaming | Pay as you go | Yes |
| Flex | From $1 per active user hour, or from $150 per named user | Usage or contract | Through add-ons |
What Do Customers Say About Twilio on G2?
G2 reviewers most often praise Twilio’s developer-friendly APIs and how easily it integrates with other tools, including CRMs. The most common complaints are cost, slow support and the technical skill needed to set it up.
What Is Twilio's Rating on G2?
Pros and Cons of Twilio Based on G2 Reviews
| Pros | Cons |
|---|---|
| Developer-friendly: reviewers find the APIs easy to work with. | Expensive: the most-mentioned complaint. |
| Integrations: connects to most stacks. | Support: reviewers report slow help. |
| CRM via API: teams build their own CRM connections. | Technical skills: hard to configure without developers. |
17. Zendesk Talk: Best for Transcription Inside Support Tickets
What Is Zendesk Talk?
Zendesk Talk, now Zendesk Voice, is the phone channel inside the Zendesk Suite. Telephony is included from Suite Team, but call transcription and summaries need the Copilot or Zendesk QA add-on, and they stay inside Zendesk tickets.
What Are the Key Call Transcription Features of Zendesk Talk?
- Post-call transcription and summaries with the Copilot or QA add-on.
- Usage fees: $0.01 per minute post-call, $0.027 per minute real-time.
- Automatic language detection on post-call transcripts.
- Ticket context: the transcript and summary land on the support ticket.
What Is Zendesk Talk Missing?
- Live transcript not visible to agents: Zendesk says agents can't currently see real-time transcripts in Agent Workspace.
- Three layers of cost: Suite seat, Copilot add-on and per-minute usage.
- No outside CRM sync: transcripts stay in Zendesk.
What Is Zendesk Talk Best For?
Support teams that already run on Zendesk and want call transcripts attached to tickets.
How Much Does Zendesk Talk Cost?
Zendesk Talk requires a Zendesk Suite plan, which starts at $55 per agent per month billed annually ($69 monthly). Transcription needs the Copilot add-on at $50 per agent per month billed annually, or the Zendesk QA add-on (price not published), plus per-minute usage. See our Zendesk pricing guide.
| Plan | Annual (per user/mo) | Monthly (per user/mo) | Transcription included? |
|---|---|---|---|
| Suite Team | $55 | $69 | Add-on |
| Suite Professional | $115 | $149 | Add-on |
| Copilot add-on | $50 | Not shown | Yes, plus per-minute usage |
| Zendesk QA add-on | Not published | Not published | Yes, plus per-minute usage |
What Do Customers Say About Zendesk Talk on G2?
G2 reviewers of the Zendesk Contact Center listing most often praise its ease of use, efficiency and omnichannel interface. The most common complaints are inefficient workflows and SLAs, missing features and a learning curve. The listing has relatively few reviews, and many are not specific to voice.
What Is Zendesk Talk's Rating on G2?
Zendesk Contact Center, the listing that covers Zendesk's voice product, is currently rated 4.5/5 on G2 based on 328 reviews.
Pros and Cons of Zendesk Talk Based on G2 Reviews
| Pros | Cons |
|---|---|
| Easy to use: the most-mentioned strength on the listing. | Workflow and SLAs: some reviewers find them inefficient. |
| Efficiency: calls and tickets in one place. | Missing features: gaps reported by reviewers. |
| Omnichannel interface: voice next to email and chat. | Learning curve: processes take time to learn. |
18. Google Voice: Best for Basic Transcription in Google Workspace
What Is Google Voice?
Google Voice is Google's phone system for Google Workspace. It transcribes voicemail on every plan, and on Standard and Premier it records calls and writes transcripts and Gemini AI notes.
What Are the Key Call Transcription Features of Google Voice?
- Voicemail transcription on all plans.
- Call transcripts and AI notes on Standard and Premier, with recording turned on (call recording is available from Starter).
- Consent notice plays when recording.
- English only, one language per call.
- Workspace integration: Gmail, Calendar and Meet.
What Is Google Voice Missing?
- Missing features: teams that moved from Google Voice told us about missing features most often, and wanted to make more calls faster.
- No CRM sync for transcripts.
- No live transcription: notes arrive after the call.
What Is Google Voice Best For?
Small teams already on Google Workspace that want basic call transcripts in English without a separate vendor.
How Much Does Google Voice Cost?
Google Voice pricing starts at $10 per user per month for Starter, and call transcripts need Standard at $20 or Premier at $30, according to Google's Voice page. A Google Workspace subscription is required and billed separately. See our Google Voice pricing guide.
| Plan | Annual (per user/mo) | Monthly (per user/mo) | Transcription included? |
|---|---|---|---|
| Starter (up to 10 users) | Not shown | $10 | Voicemail only |
| Standard | Not shown | $20 | Yes, with AI notes |
| Premier | Not shown | $30 | Yes, with AI notes |
What Do Customers Say About Google Voice on G2?
G2 reviewers most often praise Google Voice’s low cost, texting from a computer and easy setup. The most common complaints are limited features for growing teams, missed or dropped calls, and support that is hard to reach.
What Is Google Voice's Rating on G2?
Google Voice is currently rated 4.1/5 on G2 based on 167 reviews.
Pros and Cons of Google Voice Based on G2 Reviews
| Pros | Cons |
|---|---|
| Low cost: a cheap second business number. | Limited features: little automation or reporting for growing teams. |
| Texting from a computer: messages on desktop. | Missed calls: some reviewers report missed or dropped calls. |
| Easy setup: familiar for Google users. | Support: help can be hard to reach. |
19. OpenPhone (Quo): Best for Simple Transcription in a Lightweight Phone System
What Is OpenPhone (Quo)?
OpenPhone, now Quo, is a lightweight phone system for small teams. Call transcripts and AI summaries for all calls are on its Business and Scale plans, with call recording turned on.
What Are the Key Call Transcription Features of OpenPhone (Quo)?
- Call transcripts and summaries on Business and Scale.
- Post-call: Quo says transcripts are ready within seconds of the call ending.
- 34 languages listed in Quo's help center.
- CRM: summaries and transcripts to HubSpot, Salesforce and Jobber.
- Voicemail transcripts on all plans.
What Is OpenPhone (Quo) Missing?
- No transcripts on Starter except calls handled by its AI agent, Sona.
- Connection issues: the top con on G2.
- Unexpected fees: some reviewers mention extra costs.
What Is OpenPhone (Quo) Best For?
Small teams and solo founders that want a simple phone app with call transcripts and summaries.
How Much Does OpenPhone (Quo) Cost?
OpenPhone pricing starts at $15 per user per month billed annually for Starter ($19 monthly), and call transcripts need Business at $23.
| Plan | Annual (per user/mo) | Monthly (per user/mo) | Transcription included? |
|---|---|---|---|
| Starter | $15 | $19 | Voicemail and Sona calls only |
| Business | $23 | $33 | Yes |
| Scale | $35 | $47 | Yes, plus action items |
What Do Customers Say About OpenPhone (Quo) on G2?
G2 reviewers most often praise OpenPhone (Quo)’s ease of use, customer support and call recording and transcription. The most common complaints are connection issues, missing features such as message editing, and unexpected fees.
What Is OpenPhone (Quo)'s Rating on G2?
OpenPhone (Quo)'s current G2 rating is 4.7/5, out of 3,300+ verified user reviews.
Pros and Cons of OpenPhone (Quo) Based on G2 Reviews
| Pros | Cons |
|---|---|
| Easy to use: the most-mentioned strength. | Connection issues: dropped or silent calls are the most-mentioned complaint. |
| Customer support: praised by reviewers. | Missing features: such as message editing and conversation assignment. |
| Recording and transcription: reviewers value call records and transcripts. | Fees: some reviewers mention unexpected costs. |
How I Chose the Best Call Transcription Software
I analyzed 19 call transcription tools using G2 reviews, each vendor's own pricing and help pages, and what teams told our sales team when they asked about call notes, summaries and QA. I compared each tool on criteria taken from those buyer conversations:
- Where the transcript ends up: whether the summary and notes reach the CRM contact or deal, not just a recording link.
- Accuracy and speaker labels: how reviewers rate accuracy, and whether the transcript shows who said what.
- Real-time or post-call: whether text appears during the call or after it.
- Languages: how many languages are transcribed, and whether the tool detects them automatically.
- Compliance and consent: certifications, recording controls and data handling.
- The real price: seat price plus AI add-ons, credits, minute caps and seat minimums.
CloudTalk is our product...and well, I think you should use it, which is why I ranked it first. But I also listed what it lacks in the same format as every other tool.
Why Do Teams Switch to Call Transcription Software?
Teams that asked our sales team about automatic call transcription described the same five problems.
- 01Reps aren't taking notes. Reps skip CRM notes after back-to-back calls, and service or scheduling conversations never reach the CRM at all. "If it's not in the CRM, it didn't happen" came up again and again.
- 02Managers can't listen to enough calls. Without summaries, sentiment or topics, a manager has no way to pick which recordings to open, so most calls go unreviewed.
- 03It's tedious to search through recordings. A recording exists, but finding the moment a customer agreed to a price or raised a complaint means replaying it. A transcript turns a dispute or a long technical call into a quick search.
- 04Coaching needs evidence. Cold-calling teams want to coach on objections and score calls against their own rubric, which needs a written record of every call.
- 05Remote and mobile teams need one record. Teams moving off personal cell phones want every call recorded and transcribed in one place, whoever made it and wherever they were.
Each problem points to a different feature to check: CRM sync, summaries and sentiment, search, scoring and coverage. The How to Choose section below covers each one.
Real-Time vs. Post-Call Transcription: Which Do You Need?
Real-time call transcription software turns speech into text while the call is still happening, so both sides of the conversation appear on screen as people talk. Teams use it for live coaching, where a supervisor reads along and sends a note before the rep hangs up, for live sentiment alerts and for keyword flags that catch a competitor mention or a compliance word as it is said.
Post-call transcription runs once the recording ends. The engine processes the full audio in one pass, which is usually why it comes out more accurate than a live feed trying to keep up with interruptions. QA reviews, compliance audits and CRM logging are built around this model: nobody needs the transcript mid-call, they need it complete and searchable afterward.
| Real-time transcription | Post-call transcription | |
|---|---|---|
| When the text appears | During the call | Seconds to minutes after the call ends |
| Best for | Live coaching, sentiment alerts, keyword flags | QA review, compliance audits, CRM notes |
| Accuracy | Usually lower, the engine works as people talk | Usually higher, the full audio is processed at once |
| Tools in this list | Dialpad, RingCentral, JustCall, Ringover, Otter.ai, Fireflies.ai, Avoma, Talkdesk (Copilot), Genesys (Copilot), Five9 and Aircall (add-ons), Twilio (API) | CloudTalk, Gong, Nextiva, 8x8, Zendesk Talk, Google Voice, OpenPhone (Quo), plus every tool in the left column |
CloudTalk transcribes after the call. Its summaries and Smart Notes are written into the CRM once the call ends, and there is no live transcript. Supervisors on the Expert plan can still listen, whisper and barge on live calls. Dialpad is the clearest example on this list of live transcription inside the phone system, on every plan.
Do You Need Real-Time/Live Transcription?
Several buyers we spoke to wanted notes after a batch of calls, and none asked for live transcripts.
A simple test: if no manager reads the transcript during the call, post-call transcription is enough.
How to Choose the Best Call Transcription Software
When choosing call transcription software, check five things: transcription accuracy, CRM sync, consent and compliance rules, cost (including AI add-ons, credits, and minute caps), and multilingual support. These are the five questions buyers asked us most often before they signed.
1. How Accurate Is Call Transcription Software?
Accuracy drops with strong accents, background noise, people talking over each other and jargon the model hasn't seen. Most vendors in this list don't publish accuracy figures, and G2 reviewers of Otter.ai and Avoma mention errors with accents, noise and crosstalk.
Test every shortlisted tool on a week of your own recordings, and check the speaker labels as well as the words: a transcript that mixes up the rep and the customer is hard to coach from.
2. Does It Sync Transcripts and Summaries to Your CRM Automatically?
"CRM integration" means different things. Some tools log only a link to the recording; others write the summary, notes and call outcome to the contact or deal record as soon as the call ends. Check which of those reaches your exact CRM, because coverage varies: CloudTalk exports summaries, sentiment and topics to HubSpot, Salesforce, Pipedrive, Zoho and Zendesk, Gong syncs with Salesforce, HubSpot and Dynamics 365, and Zendesk keeps transcripts inside its own tickets.
Zapier-based setups can fill a gap, but they need configuring and can lag behind the call. For distributed teams, the same check applies to every office: see our guide to VoIP solutions with AI call transcription for global teams. See CloudTalk's full list of integrations.
3. Does It Support Compliance and Call Recording Laws?
Separate certifications from compliance. A certification such as ISO 27001 or a SOC 2 Type II audit is checked by an outside auditor; GDPR and HIPAA are laws a vendor complies with, not certificates. For HIPAA, ask whether a business associate agreement covers the transcription provider, not only the phone system.
Consent rules depend on where you and the caller are. US federal law (18 U.S.C. 2511) requires one party's consent, but about a dozen states require everyone on the call to agree, according to Justia's 50-state survey. Under GDPR, businesses need a lawful basis for recording, and the UK regulator ICO notes that consent may not be the most appropriate one. Ask legal counsel for the regions you call.
Then check the controls: can agents pause recording during a call, can AI be switched off for a user or client, and where are recordings and transcripts stored and for how long? CloudTalk is ISO 27001 certified, SOC 2 Type II audited and GDPR and HIPAA compliant, and agents can pause and resume recording. See CloudTalk security.
4. What Does Call Transcription Really Cost?
The seat price is rarely the full cost. Transcription is often an add-on (CloudTalk, Zendesk, Five9, RingCentral's ACE) or locked to a higher plan (Nextiva Scale, Google Voice Standard, Quo Business). Meeting note-takers use minute caps or AI credits: Otter's Pro plan includes 1,200 minutes a month, and Fireflies charges extra once AI credits run out.
Before you compare totals, check four things: the seat minimum, the minute or credit allowance and the overage rate, whether you pay per seat or per minute, and whether you can buy AI for only some users. Teams we spoke to often wanted AI for only part of the team, which per-user add-ons allow.
5. Which Languages Does It Transcribe?
Language counts vary widely in this list: Fireflies.ai lists 100+, Gong and Avoma 70+, Aircall 24 (7 verified for accuracy), CloudTalk 19, JustCall 17, Otter.ai 6, and Google Voice English only. A count tells you little about quality, so test the languages your customers speak.
Also check automatic language detection, translation of the transcript, and the language the summary is written in. CloudTalk detects the language automatically and can write summaries and notes in the language spoken.
What to Look for in Call Center Transcription Software
Call center transcription software should give supervisors a summary, topics, sentiment and a QA score for every call, inside the CRM or help desk they already use. This matters more in a call center than in a sales team, because supervisors review the calls of hundreds of agents. Without it, they listen to recordings by hand and only get through a small share of calls.
Quality Assurance and Call Scoring
Look for scorecards built on the transcript, so every call is scored rather than a small sample. Check whether you can use your own rubric, how many templates you can run, and whether score changes leave an audit trail. Our guide to call center QA software compares dedicated tools. CloudTalk scores calls after they end against your own criteria, alongside sentiment, topics and summaries.
Access Controls, Exports and Audit Trails
Contact centers need role-based access, SSO and SAML, and clear rules on who can read, export or delete recordings and transcripts. Some buyers asked for transcripts to be visible only to the people who need them, and for approval steps before exports. Ask how long recordings and transcripts are kept and whether retention can be set per team.
Scale, Reporting and Integrations
At hundreds of seats, check reporting across teams, the depth of Salesforce or ServiceNow integration, and contractual SLAs. Decide whether supervisors need real-time transcription for live coaching, or whether post-call transcripts for QA are enough. Contact-center suites such as Talkdesk, Genesys Cloud CX and Five9 are built for this scale; phone systems with transcription, such as CloudTalk, Aircall and Ringover, cover SMB and mid-market teams.
Call Transcription Software for Sales Teams: What to Look For
Sales call transcription software has to save reps time and give managers something to coach on. Small outbound teams we spoke to wanted cold-call coaching and QA scoring, and repeated the same rule: if it's not in the CRM, it didn't happen.
- CRM auto-sync. Summaries, notes and call outcomes should land on the contact or deal the moment the call ends. If a rep has to copy anything by hand, the tool adds work.
- Coaching features. Talk/listen ratio per rep, keyword tracking for objections and competitor mentions, and topics across the pipeline turn a transcript into something a manager can act on. Sentiment Analysis shows which calls went wrong.
- Live coaching. Whisper coaching lets a supervisor guide a rep mid-call without the prospect hearing. It depends on live call monitoring, not post-call review.
- Deal intelligence. Revenue-intelligence tools like Gong surface risk and forecasting across a whole pipeline, which suits large revenue teams and is more than a ten-person team needs.
Match the tool to the team: phone systems for teams that want calling and transcription together, meeting note-takers for meeting-heavy sales, and revenue-intelligence tools for enterprise orgs. CloudTalk's Conversation Intelligence add-on adds summaries, Smart Notes, sentiment and talk/listen ratio to every recorded call. The Expert plan includes the Power Dialer for high-volume outbound and live call monitoring with listen, whisper and barge.
Let's Wrap This Up
I hope you enjoyed this brief, approximately 7,000-word breakdown of the best call transcription tools, having savored every word. But more importantly, I hope you have a better idea of the best tool for your team.
CloudTalk is the best call transcription software for SMB sales and support teams who want a full AI-powered phone system and who can wait until after the call to see the transcription.
Dialpad if you must have your transcription running live during the call. But ask yourselves...why?
And Gong for the enterprise analytics.
Enjoy the rest of your day!
Sources
- 01Vendor pricing pages and G2 product pages for all 19 tools.
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FAQs About Call Transcription Software
It depends on your team. CloudTalk suits sales and support teams that want calling, transcripts and CRM notes in one phone system. Dialpad suits teams that need live transcription, Fireflies.ai and Otter.ai suit meeting-heavy teams, Gong suits enterprise revenue teams and Talkdesk suits large contact centers. The comparison table above covers all 19.
Call transcription software converts the spoken audio of business calls into searchable text. The better tools add summaries, sentiment and topic tags, so teams can review conversations without replaying the recording and log notes in the CRM without typing.
Yes. Dialpad, RingCentral, JustCall and Ringover transcribe live calls, and contact-center suites offer it through agent-assist products. Real-time matters for live coaching and alerts. Most QA, compliance and CRM logging only needs post-call transcripts, which are usually more accurate. CloudTalk transcribes after the call ends.
Most tools in this list connect to HubSpot and Salesforce, but check what reaches the record: a recording link, or the summary and notes on the contact or deal. CloudTalk exports summaries, sentiment and topics to HubSpot, Salesforce, Pipedrive, Zoho and Zendesk; Gong syncs with Salesforce, HubSpot and Dynamics 365; Avoma covers five CRMs.
Call centers need QA scoring on every call, role-based access, controlled exports and scale. Talkdesk, Genesys Cloud CX and Five9 are built for large contact centers. For SMB and mid-market support teams, a phone system with transcription, such as CloudTalk or Aircall, covers QA scoring, sentiment and summaries at a lower cost.
Check that the app transcribes phone calls, not only video meetings: Otter.ai, for example, needs calls imported or a dialer integration. Phone systems with apps, such as CloudTalk, Dialpad and OpenPhone (Quo), record and transcribe calls made from the app itself, with transcripts appearing after the call or live.
Usually, yes. US federal law requires one party's consent, but about a dozen states require everyone on the call to agree. Under GDPR you need a lawful basis, such as legitimate interest or consent. Tell callers the call is recorded, use pause controls for sensitive moments and ask legal counsel for your regions.
Yes. Intercom Phone can record and transcribe calls once an admin turns on recording and transcripts in the Phone settings. Transcript summaries are a separate setting and are not available on EU-hosted workspaces. Phone is billed per minute. Teams that want transcripts written into a sales CRM often use a phone system with transcription built in.
Most tools in this list separate speakers, a feature called speaker diarization. Quality varies with audio and crosstalk, so test it on your own calls with two or three people talking. CloudTalk labels the speakers in every transcript, which makes it clear what the rep and the customer each said.
Most tools do, but counts and quality vary: Fireflies.ai lists 100+, Gong 70+ and Google Voice English only. Check automatic language detection and translation too. CloudTalk transcribes 19 languages with automatic language detection.
Yes, with limits. Otter.ai's free plan includes 300 minutes a month and Fireflies.ai has a free plan with limited storage and AI credits. Free plans transcribe meetings, not phone calls, and leave out CRM sync and scoring. CloudTalk has no free transcription tier, but its add-on can be trialed before you buy.
