Flexible Pricing Plans to Scale with You

Free on‑net calls between CloudTalk users.

Short dial codes to reach any team directly.

Purchase local DIDs to appear “local” to prospects.

Let customers call you free of charge on 800/888 numbers.

3‑ to 5‑digit numbers for hotlines, retail & logistics use‑cases.

Bring existing numbers to CloudTalk with zero downtime.

Block known spam or abusive callers before they ring an agent.

Allow multiple active calls per agent (1-5 or Unlimited)

Display your company name and potentially logo and reason for calling on outbound calls so prospects know who’s calling.

Register outbound numbers with carriers to reduce ‘Spam Likely’ labels and protect pickup rates.

Log in via your identity provider for stronger access control.

Mute sensitive parts of a call (PCI, PII) then resume.

Maximum time recordings are stored.

Erase recordings on demand

Play the ringtone via PC speakers so calls aren’t missed in noisy offices.

Pop toast for inbound/missed calls

Record every inbound or outbound call for QA or compliance.

Send a caller to another agent without dropping.

Keep callers engaged with custom music while you consult.

Add a third participant mid‑call for coaching or escalation.

Spin up an ad‑hoc group call - no external bridge required.

Comment on calls

Log key details on the call record.

Categorise calls for reporting

Access a central address book synced across the team.

Upload thousands of contacts via CSV, no manual entry.

Track customer interactions.

Send quick SMS messages for instant reach.

Add multimedia to messages.

Manage WhatsApp Business chats in the same agent console.

Receive faxes as an alternative communication channel.

Drag‑and‑drop canvas to build IVRs, queues and fail‑over rules, no coding required.

Add multi‑layer If/Else logic

Change nodes in a live flow without dropping active calls.

Set specific hours when calls will route to live agents and divert to voicemail after closing time.

Let callers self‑route via keypad selections (“Press 1 for Sales”).

Route calls to agents with the right expertise

Use external data or historical interactions to guide routing

Send repeat callers to the agent they spoke with last for continuity.

Ring an entire team at once.

Pick up ringing calls automatically to meet SLAs or trigger IVR.

Place callers in a queue when all agents are busy

Skip the line for high‑value customers with a priority queue.

Play unique greetings or hold music per number or queue.

Pops caller record on the agent’s screen before they accept.

If the first agent/queue can’t pick up, forward to the next destination automatically.

Capture messages when no agent is available, storing them in the call log.

Email the chosen owner whenever a voicemail arrives.

Embed the voicemail audio file in the notification email for quick triage.

Auto‑mark a missed call ‘resolved’ once the callback connects.

Auto-select the best caller ID based on the destination country.

Use non-CloudTalk numbers as a the call ID on outbound calls.

Block caller ID entirely for fully private calls.

Turn any phone number in CRM or browser into a one‑click outbound call.

Call back missed leads or customers.

Leave a pre‑recorded voicemail the instant you hit VM, saving ~20 seconds per attempt.

Organize and schedule campaigns with scripts, notes and tracking.

Build personalised call lists from any CRM view and dial with a click.

Auto‑sequentially call a list, dropping silences to double rep talk time.

Dial up to 10 numbers at once, connecting the first human pickup.

Jump into active calls to observe, coach quietly, or take over when needed.

Broadcast live KPIs (calls waiting, SLA, agent status) on office TVs or via a link.

See who is online, on call, after call, or away in real time.

Get detailed call volume and performance reports.

Access pre-built dashboards.

Build your own reporting views.

Personalize data tracking with specific fields.

Track performance across teams and individuals.

Analyze trends and reasons behind missed calls.

SMS reports for performance insights.

Track performance of anonymous calls.

Easily set up custom workflows.

Trigger SMS follow-ups based on call outcomes.

Use Slack notifications to inform about important events.

Automatically sync CloudTalk data with external tools.

Connect CloudTalk with custom applications

Export AI-driven insights via API.

Integrate CloudTalk to your systems.

Self-service resources for guidance

Dedicated portal for new users

Weekly webinars to onboard teams effectively

Round-the-clock support via chat

Round-the-clock support via email

Round-the-clock support via phone