Offer Real-Time Support with WhatsApp Inbound Messages

Make it easy for customers to reach you. With CloudTalk’s WhatsApp integration, your team can respond faster, personalize support, and manage every conversation from one place.

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Let Engagement and Efficiency Flow In

Increase in Engagement by 45%

Connect with customers on the platform they trust most and have more frequent interactions.

Cut Workload Time by 30%

Reduce administrative work through features like automated replies and quick responses.

Open Up to 2 Billion+ Users

Become accessible on the world’s most popular messaging app and build stronger connections.

We’ve helped thousands of global companies

Case studies featuring customers who are building faster.

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Revolutionizing Revolut’s Efficiency and Saving 40+ Hours

“Thanks to CloudTalk’s reliability, we could improve sales teams’ performance and close more deals than we could have ever imagined.”

Jamie Devlin
Head of Operations

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Increasing productivity for 200 customer support agents

“With CloudTalk’s Analytics I now get to see every step of the way. We can find discrepancies and gain a much better understanding of our teams.”

Nelly Donnelly
Service Delivery Manager

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Delivering success for Glovo’s customer support team

“CloudTalk improved our team’s cost and efficiency. The script feature allows us to lead the calls in a much more systematic way.”

Yohann Bensadoun
Global Supply Growth

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Scaling outbound calls for MyHeritage 158 sales agents

“We have seen a significant increase in our outbound call volume. We can now reach out to more prospects and customers than ever before.”

Elay Sasson Call
Center Manager

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What is WhatsApp Business For Inbound Messaging?

WhatsApp inbound messaging allows customers to initiate conversations with your business, creating a direct and convenient channel for support, questions, and real-time engagement.

You can manage incoming messages, assign chats to team members, and respond quickly with personalized or automated replies. This ensures faster response times, better customer experiences, and smoother communication at scale.

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How Does WhatsApp Integration Work?

By integrating with the WhatsApp Business API, CloudTalk brings all your customer messages into one organized space, where your team can collaborate using a single business number. You can automate replies, manage chats efficiently, and keep full visibility.

To activate the integration, just request a WhatsApp-enabled number. After a quick registration with our telecom partner and approval from WhatsApp/Meta, you’ll be ready to message customers directly from the platform.

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Benefits of WhatsApp Inbound Messages

Deliver Fast, Personal Support at Scale

Enhance Customer Accessibility

Make it easy for customers to reach you on a platform they already trust. Whether it’s a question, support request, or feedback, WhatsApp removes friction and gives users a simple, familiar way to connect—anytime, anywhere.

Unify Communication Management

Bring all your conversations into one place. Manage WhatsApp messages alongside calls, SMS, and other channels within a single interface. This streamlines workflows, improves agent focus, and gives you better control over every customer touchpoint.

Speed Up Your Response Times

Respond to customer inquiries in real time and keep your support team moving fast. With tools like message tagging, routing, and shared inboxes, agents can prioritize efficiently and resolve issues quickly.

Improve Customer Engagement

Build stronger relationships through real-time, two-way conversations that feel personal and effortless. With CRM integration, your team can access customer data instantly, delivering more relevant, tailored responses that drive engagement, satisfaction, and long-term loyalty.

How to Set Up WhatsApp Integration for Inbound Messaging?

In your CloudTalk account, go to the “Integrations” section in the dashboard.
Click on WhatsApp chat Integration from the list of available integrations.
Select “Add Number” to input the WhatsApp number you wish to integrate.
Follow the prompts to verify your number, ensuring it meets the requirements.
Set up your messaging preferences and templates.
Send and receive a test message to ensure it is working correctly.

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Features

Other features you might like

Flagship Feature

International Numbers

Expand your business to new markets and reach customers all around the world with international numbers available in 160+ countries.

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WhatsApp Outbound Messages

Streamline customer interactions worldwide on WhatsApp and efficiently handle outbound messages.

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Text Messages (SMS)

Save time and make text messages a crucial part of your marketing strategies by including them in your customer journey.

Learn more

Flagship Feature

Number Porting

Transfer old business numbers from more than 50 countries easily and maintain your connections and corporate identity.

Learn more

Frequently asked questions

Everything you need to know about the product and billing.

What is the difference between WhatsApp and WhatsApp Business?

WhatsApp is the chatting solution most people are familiar with. Meanwhile, WhatsApp Business is a free service that gives users, like small local businesses, access to various marketing tools to answer questions, support customers, and take orders via chat.

What’s WhatsApp business?

WhatsApp Business is a free-to-use solution allowing users to communicate better with their customers. You can use the platform for alerts, notifications, and customer support. Notably, WhatsApp Business does not support messaging for marketing purposes. But with the CloudTalk integration, you can respond to inbound WhatsApp messages.

Why should I use WhatsApp instead of SMS?

Since SMS and WhatsApp messages aren’t mutually exclusive, the best marketing practice is to use them both. However, one advantage WhatsApp has over SMS is that instead of getting a message from a random number, your users will be instantly able to recognize your company via your WhatsApp Profile.

Can I send messages to my customers on WhatsApp?

Yes, you can send messages to your customers as long as they have initiated the conversation. Receiving a message opens a 24-hour support window, during which you can reply as often as needed to solve the customer’s question or problem.