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Display Key Data Easily on Wallboard

Have your data ready to showcase anytime with a call center Wallboard. Easily display live snapshots of your metrics, from average wait times to the number of callers on hold.

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3 Reasons to Get Wallboard

Live Monitoring

View metrics like number of callers on hold, average wait times, service level, and a lot more.

Time Windows

Display live metrics or key performance indicators for the last 5, 15, 30, or 60 minutes.

Birds Eye

Give your managers a birds-eye view of everything happening with your team and motivate agents.

"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

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"CloudTalk’s AI has cut our call quality analysis from 2 hours to 20 minutes daily and reduced mis-targeted leads by 24%, allowing us to focus on strategic growth."

Sara Konickova Sales Ops Manager

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Other features you might like

Real-Time Dashboard

Monitor agent or group activity in real time, from phone calls and performance metrics to their general availability.

Agent Reporting

Track your agents’ performance directly in CloudTalk and optimize for the best customer experience possible.

Group Reporting

Give your managers full visibility over their team’s performance, and the tools to identify what, when and how to improve.

Analytics

Get a 360° view of everything happening within your team and unprecedented control over your its performance.

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.

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Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.

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