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Real Talk From Real Customers
We can talk about how great CloudTalk is all day, but let’s hear it from the people who actually use it. Read on for honest feedback from those who’ve seen the difference.
CloudTalk is very easy to use and the implementation part is THUMBS UP. I have been using cloud talk now for a while and the experience is pretty good. I am able to connect with my prospects without any hindrances who resides abroad. I can able to make calls frequently and can able to connect with them and it’s like making calls through our normal cell phone. The experience is very good and would recommend to people who deals foreign clients to use this app for making calls. I am getting proper support from my team if I face any situations and I am back on track. thank you cloud talk for making my calls an easier one to connect!!!
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CloudTalk has been an absolute game-changer for our team! From the get-go, the user interface was easy to navigate and intuitive, allowing us to integrate it quickly into our daily operations. The voice quality is top-notch, and we’ve experienced minimal downtime since implementing the system.
The customer support team is incredibly responsive and knowledgeable, always ready to help with any issue. We love the flexibility it offers, from call routing to detailed analytics that help us optimize performance. It’s made our communication both more efficient and reliable, whether for sales calls, customer service, or internal discussions.
Highly recommend CloudTalk for any business looking for a professional, easy-to-use, and robust cloud phone solution. It’s definitely been worth every penny!
Review collected by and hosted on G2.com.
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CloudTalk makes handling customer calls ridiculously easy. The interface is clean and simple, so even if you’re not super tech-savvy, you’ll get the hang of it quickly. One of its biggest perks is how well it integrates with CRMs like HubSpot, Salesforce, and Zendesk, meaning all your customer info stays in one place.
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They offer efficient service worth of money. Currently using basic features as well as advanced call routing such as personalized greetings, automated call redirection, a blacklist of the blocked phone number, real-time analytics. It is user-friendly software and you have the possibility to customize it on your own. If the help is needed they are happy to assist you.
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The system is very easy to use so you do not have to spend lot of time to explain it for new people in your team, I would say that it is real time saver for my company and definitely worth the money.
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Very easy and quick set up, perfect call quality even with overseas customers and the most important thing – very useful customer support ready to help and solve any issues.
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CloudTalk has an intuitive, easy-to-use and user-friendly interface that helps colleagues make and manage customer calls, making their work much easier and allowing them to dedicate maximum time to their Customer Support activities. Highly recommended.
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The best thing about Cloudtalk was easy integration with our current system, so we have all customers info before call even starts. That’s the top feature for us.
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Awesome call centre software!” I really liked the user interface and easy handling.
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Great user interface, great tool for efficiency boost! User-friendly interface, easy to navigate and track the job, overall it helped us to improve our service level, which matters to our customers the most
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I must say it was really easy to proceed with the integration of CloudTalk with LiveAgent. I like when things go smoothly and this was the case! It is unique to find a toll with such good support and documentation which was extremely helpful. Work with the call centre is very easy, the learning process of our agents was fast. The interface is very intuitive and user-friendly with modern design aspects. I can easily find everything I am looking for even when I was starting with this tool.
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CloudTalk is is a lifesaver for our business. It has clean interface and the features are intuitive, you can look at any page and know how to use it. They offer features that I didn’t even know we needed until we started using them and they worked seamlessly for our business. Customer support responds quickly with questions so there is no down time getting it set up..
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I enjoy being able to call a multitude of countries with no interruptions at all. The call connectivity is superb allowing clear and lag free communication between me and my clients.
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Very nice, intuitive and easy to use. The learning curve is very high and I was able to get up and running almost in no time. I love the modern interface and being familiar with this type of platform, I was pleasantly surprised by the responsiveness and how snappy the solution is. Another plus to highlight are the incoming calls without any extra charge, which is a welcome bonus. To sum it up, awesome job Cloud Talk, keep up the great work!
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Abroad call never been easier, feels super comfortable because the rates are super affordable and the service is top-notch.
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CloudTalk is solving several key problems for us. With a 40% increase in response rate, we’re able to connect with clients much more effectively. It also allows us to track our sales team’s performance, which helps us identify areas for improvement. Additionally, it helps protect our database, ensuring our client information stays secure. The call recordings and features have been invaluable for training new team members, making onboarding smoother and more efficient. Overall, it’s really benefiting our communication and sales efforts.
CloudTalk is THE BEST cloud call center out there! It gives you everything you can get for the right pricing, and no minimum agents limitation, like other platforms do.
The customer care is always ready to help with the live chat or the support email and they give you always great advices!
I also have set the integration with third party services like Make and webhooks to any service that supports them.
My thought is: wow!
Cloudtalk has made our business day to day life much easier with the automatic note taking and great customer support on any set up question and getting started. It is wonderful to have a team that cares that you succeed as much as you do.
CloudTalk has completely transformed our communication and workflow. The platform is incredibly intuitive, easy to set up, and packed with powerful features. Call management is seamless, and the integration with our existing tools has been flawless, making everything more efficient.
The user experience is top-notch, and the automation features save us so much time. Highly recommend CloudTalk to any business looking to boost productivity and streamline operations!
CloudTalk provides an easy but yet powerful cloud based phone system that is highly customisable. We’ve been using CloudTalk for about three months now without any hiccups. The system just works and is perfect for our organisation. Truly recommend their services and their professional support!
Have been using this new system for over a month and it is far better then the previous one including ai notes and quick calling
Simple. Cost effective. User Friendly. Great Customer Support.
This platform offered our small startup a way to make calls, track our call agents, and maintain a fairly reasonable budget on international calls.
Our Sales manager, Chris Wright, went above and beyond to ensure we got a package that made sense for us and his level of customer support has been exemplary. They have a great support team in general, and I just wanted to say thank you for allowing us to make our business operations possible.
I highly recommend this platform to any business looking to make seamless online calls in higher volumes.
I can say 10/10. They have all that we need, and, in addition, they offered me great opportunities. A recent one was an article in their customer experience section.
The integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation. As we are already integrated, my favorite features are the interactive voice replies, missed calls, and the statistics we can use to improve our decisions.
It’s a really great app especially because you can do more things than just call a contact. Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.
The features me and my team like the most are the possibility to send SMS and get replies, from your contacts, the possibility to use tags in order to categorize your calls, and leave notes at any time even when the call is over or maybe you have forgotten to write something and you can go back to the call history. I like it because it gives you the idea of a real phone so you can do more things with one app. Plus, the statistics dashboard is excellent.
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Overall: With our CRM being the “hub” of everything, having a product that allowed for very quick, simple and “IT free” integration has been fantastic. Couldtalk itself is great – intuitive user interface, easy to use, great call quality – try it yourself, you will not regret it!
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Great costantly evolving tool. This tool helps us seamlessly maintain contact with our customers around the globe. Essential for our line of work.
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It saves time and makes some processes smoother and more transparent. And that’s what we needed. Hubspot integration, multi-platform integration, support, easy setup, detailed analytics. Great price-performance ratio, lots of useful features to simplify work.
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Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.
Cloud talk is very easy to integrate and use. Currently using it with Pipedrive and the integration looks seamless. All the calls and recordings logs automatically and are easily acceptable. Great analytics on Cloudtalk dashboard.
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Very good. Execelent Integrations and support. In our company we try to always automate everything. And with Cloudtalk, using their integration with Hubspot / Make.com / API, we can easily do multi touch using their services: Send automatic SMS’s, voicemails and even call dials.
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We needed a tool that is capable to handle both inbound and outbound calls and SMS messaging including traffic to China from a Chinese virtual number. We have tried several solutions but CloudTalk was the only one that fulfils all our requirements for a very affordable price. It is one of the best and easiest tools I’ve ever used.
This tool has a lot of features and it is very easy to use without having to have any specific knowledge. The setup was relatively quick and very user friendly. Call quality is great, we have tested with international calls to several countries including China, where most providers usually fail to provide a good service. CloudTalk has prebuilt integrations with most CRM systems including Zendesk and the price is very affordable compering to some other competitors.
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A brilliant way to handle your client support
It helps reduce the response time significantly, because of great customization you don’t have to play a guessing game and decide who is a better person to address the call. And even if it so happens that you do, it easy to transfer between the agents.
The versatility of Cloudtalk is amazing, and also the customization possibilities. Such simple but great features as assigning tags and colours to each call as well as skill-based call routing help organize your workflow better and make overall support handling much easier.
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Hubspot integration is super helpful, easy to setup, and fast. CloudTalk offers so many features that we didn’t even know if we could implement. We love the reporting section as well. We were offered to pick up the numbers we wanted to use which helped us customise it. Among the other solutions, CloudTalk is also fairly priced. The support team is also responsive.
The biggest value is in integration to our existing infrastructure and tools, so we see everything about customer before we answer the incoming call.
Cloudtalk is super easy to use and does the job that far more complex systems do, but much better. Very Intuitive. The support team is really friendly and very responsive.
I have been using Cloudtalk for a good quarter now and I am pleased with the service. The call rates are extremely competitive and I like the simplicity of the tool. It basically provides a simple softpad phone to make lots of quick-fire calls and I like the fact that they are recorded and logged – Perfect if you want to forward a copy of the call to a colleague or simply listen for your own benefit to extract some details – I like the fact there is a phone app too – useful if you are getting call backs if you are out of the office or away from the desk top app. Finally if you are patiant, then it integrates nicely with PipeDrive and provides lots of useful metric for senior management – a good all round tool
CloudTalk saved our company!! From all my experience I can say that CloudTalk’s second name should be GAME CHANGER. They delivered on all of my wishes and problems in no time!
There are so many pros, but the most life changing was the costumer service that help us out in our time of need.
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We use it for outbound and inbound sales. Our organization is data-driven, all calls are tracked and recorded, hence we have all data we need to track our sales activities. Cloudtalk is integrated with Salesforce which is also very convenient. Furthermore, we have different phone numbers for different regions that we are targeting.
Software is extemely convenient and very easy to use. I have it integrated with Salesforce, as an app on my computer and as an app on my phone. Thus, calling is super easy with this software.
Easy to start off and get it to the team. Easy for users to understand and use it. Overall my team was able to outbound and inbound calls on their programs.
Quick to start. You have a telephony system set up in less than an hour. Add new users on the fly.
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