Check Your Business Voicemail from Anywhere

Your clients talk, and CloudTalk listens—even when you’re not available. With virtual business voicemail, your customers can leave messages anytime, and you can access them instantly via our app, Slack, or detailed email transcripts.

Contact Sales

Try for Free

Never Let a Missed Call Feel Unanswered

Quick Responses

Get instant notifications and voicemail transcripts by email, speeding up follow-ups.

Personal Touch

Create personalized voicemail messages for each of your agents or specific departments.

24/7 Connected

Ensure your business is always reachable, maximizing deal opportunities.

We’ve helped thousands of global companies

Case studies featuring customers who are building faster.

Contact Sales

Try for Free

Revolutionizing Revolut’s Efficiency and Saving 40+ Hours

“Thanks to CloudTalk’s reliability, we could improve sales teams’ performance and close more deals than we could have ever imagined.”

Jamie Devlin
Head of Operations

Read case study

Increasing productivity for 200 customer support agents

“With CloudTalk’s Analytics I now get to see every step of the way. We can find discrepancies and gain a much better understanding of our teams.”

Nelly Donnelly
Service Delivery Manager

Read case study

Delivering success for Glovo’s customer support team

“CloudTalk improved our team’s cost and efficiency. The script feature allows us to lead the calls in a much more systematic way.”

Yohann Bensadoun
Global Supply Growth

Read case study

Scaling outbound calls for MyHeritage 158 sales agents

“We have seen a significant increase in our outbound call volume. We can now reach out to more prospects and customers than ever before.”

Elay Sasson Call
Center Manager

Read case study

What Is Virtual Voicemail?

A virtual voicemail is your always-on personal assistant, capturing every voice message when you can’t and delivering them in real time.

Unlike traditional answering machines, which tether you to physical devices, imagine your voicemails living in the cloud, instantly accessible on any device from any corner of the world. That’s the freedom of virtual voicemails.

Try for Free

Contact Sales

How Does Virtual Voicemail Work?

When you miss a call, virtual voicemail steps in with a pre-recorded greeting, allowing callers to leave a voice message. Once it’s recorded, you’ll receive an instant notification via email, SMS, or the mobile app, ensuring you never miss an important update.

You can listen to messages through the app, a web browser, or by dialing into your voicemail box, giving you control from anywhere.

With CloudTalk’s virtual voicemail, you can also set up custom pathways to route callers to the right agent or department and add a personal touch with tailored greetings for different teams.

Try for Free

Contact Sales

Benefits of Voicemail

Open Your Lines for Every Opportunity

Let No Call Go to Waste

Not every caller will leave a message, but 20% of them will—if they have the option. A seamless voicemail system ensures those who take the time to reach out are heard, helping you capture leads, respond to inquiries, and maintain strong customer relationships.

Keep Customers from Moving On

The reality is harsh—85% of customers won’t call again if their first attempt goes unanswered and there’s no voicemail available. Without a way to leave a message, they’ll likely turn to a competitor. A virtual voicemail keeps the line open, ensuring no opportunity slips away.

Turn Voicemail into Action

Managing voicemail shouldn’t slow you down. With email forwarding and AI-powered transcriptions, messages become instant action items instead of just another task. Quickly scan, prioritize, and respond without wasting time, so you can focus on what matters most.

How to Set Up The Voicemail in CloudTalk?

In your CloudTalk account, click the left-hand side Numbers tab on the Dashboard.
Select the number to edit your Voicemail and choose Configure call flow.
Click the “+” icon to add a new step and select “Voicemail” from the options provided.
Add a name for this voicemail, choose a mailbox, and customize user notifications and recordings.
Confirm your choices and save your settings.

Learn more

Features

Other features you might like

Voicemail Drop

Save your sales agents’ time by allowing them to leave prospects pre-recorded voicemail messages easily.

Learn more

Flagship Feature

Call Flow Designer

Design your inbound calling journey to fit the unique needs of your business and customers’ expectations.

Learn more

Business Hours

Decide when you’re available for calls, when they should be redirected to other numbers or when to go into voicemail.

Learn more

Missed Calls

Understand the what, the why and the how behind missed calls and what your agents were doing at the time.

Learn more

Frequently asked questions

Everything you need to know about the product and billing.

How to create a custom online voicemail?

With CloudTalk, you can create custom voicemail greetings based on specific situations (outside business hours, on hold, etc.). Simply record your greeting, choose a name for it and upload it as an MP3 file.

How to automatically leave a voicemail?

With the Voicemail Drop feature, you can automate the process of leaving voicemails. Voicemail Drop lets your reps record and save their voicemail messages.

Greetings for voicemails – examples:

Some examples of greetings for voicemails are:
1. “You have reached (company). Thank you for calling. Please leave your contact information, and we will get back to you presently.”
2. “Hello. You’ve reached [company]. Please briefly state the reason for your call and we will be back to you as soon as possible.”

Can I record my voicemail greeting?

Yes, you can record your voicemail greeting with CloudTalk.
Start by accessing the Numbers tab in your dashboard and edit your chosen number. Go to Configure call flow, add a Voicemail step, select a mailbox, adjust or apply default settings, and save.

What happens if the preferred agent is unavailable?

If the preferred agent is unavailable, the system can be configured to either hold the call in a queue until the agent becomes available or route the call to another suitable agent based on predefined criteria.

Which devices can access Voicemail?

Devices that can access Voicemail with CloudTalk include mobile devices like smartphones and desktop PCs.

How much does a Virtual Voicemail service cost?

At CloudTalk, virtual voicemail is included in all our plans, so there are no extra charges. For pricing details, visit our website.

For how long will Cloudtalk store my messages?

We store customers’ data only for the time of using our services or until they delete the app. However, for users on the Starter plan, data is stored for a limited period of just one month.