Reach, Engage and Convert with Business SMS

Reach your leads where they are with personalized business texting. Send and receive messages from any device, anywhere—keeping conversations easy, professional, and effective.

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The Right Message at The Right Time

Automate Your Follow-Ups

Set up workflows to automatically follow up with an SMS after you miss or finish a call.

Speed Up Responses Using Templates

Use pre-existing text message templates to save your agents’ time and stay on-brand.

Go Beyond Text with MMS

Is SMS not enough to convey your message? Send multimedia messages too!

We’ve helped thousands of global companies

Case studies featuring customers who are building faster.

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Revolutionizing Revolut’s Efficiency and Saving 40+ Hours

“Thanks to CloudTalk’s reliability, we could improve sales teams’ performance and close more deals than we could have ever imagined.”

Jamie Devlin
Head of Operations

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Increasing productivity for 200 customer support agents

“With CloudTalk’s Analytics I now get to see every step of the way. We can find discrepancies and gain a much better understanding of our teams.”

Nelly Donnelly
Service Delivery Manager

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Delivering success for Glovo’s customer support team

“CloudTalk improved our team’s cost and efficiency. The script feature allows us to lead the calls in a much more systematic way.”

Yohann Bensadoun
Global Supply Growth

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Scaling outbound calls for MyHeritage 158 sales agents

“We have seen a significant increase in our outbound call volume. We can now reach out to more prospects and customers than ever before.”

Elay Sasson Call
Center Manager

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Benefits of Business SMS

Transform Your Business
with Every Message

Resolve Queries Faster

Provide efficient customer support and quick responses to inquiries. With features like saved replies and automated workflows, you can handle common queries instantly, keeping your support team free for more complex issues.

Save Money

Business SMS is a cost-effective solution for engaging customers. With reliable message delivery and no extra costs for read receipts, SMS keeps your communication budget in check while ensuring your messages reach the right audience.

Scale Easily

Scale effortlessly by automating messages based on customer actions. Set up workflows for appointment reminders, follow-ups, or promotional campaigns, ensuring every lead and customer receives timely and relevant information.

Offer 24/7 Service

Customers expect support at all hours, and with business SMS, you can deliver just that. Automated responses ensure that inquiries are handled even outside business hours, keeping customers informed and engaged.

Intelligent Messaging

Take SMS Beyond the Basics

Unlock new possibilities with smarter messaging. Localize, automate, and convert with ease.

Text Like a Local

International numbers make your messages look like they’re coming from a local number, matching the area code of the person you’re texting. This makes people more likely to answer because the number feels familiar and trustworthy.

They also help you avoid steep international calling fees, significantly cutting costs. With VoIP services, you can manage unlimited international numbers, enabling seamless global expansion.

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Set Up SMS Workflows

Engage leads at the perfect moment with CloudTalk’s Workflow Automation. Set up activity-based SMS workflows that trigger messages based on user actions—seamlessly turning curiosity into conversions.

Plus, automate event invites and meeting reminders to eliminate scheduling hassles and keep communication effortless.

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Create Smart Campaigns

Drive more conversions with targeted text promotions—send personalized offers that resonate with prospects and increase engagement. With local numbers, you ensure high delivery rates and seamless communication.

Keep the conversation going with automated pre-saved replies, providing lightning-fast resolutions—all through SMS.

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Features

Other features you might like

Flagship Feature

International Numbers

Expand your business to new markets and reach customers all around the world with international numbers available in 160+ countries.

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Toll-Free Numbers

Boost inbound calls by making it easy for international customers to reach you—free of charge or at local rates, no matter where they are.

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WhatsApp Inbound Messages

Instantly send and receive customer WhatsApp messages directly in CloudTalk’s Phone App.

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Flagship Feature

Number Porting

Transfer old business numbers from more than 50 countries easily and maintain your connections and corporate identity.

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Frequently asked questions

Everything you need to know about the product and billing.

How can Business SMS improve customer engagement?

Business SMS allows for instant, direct communication with customers, leading to higher open and response rates compared to emails. It enables personalized, two-way conversations that build stronger relationships.

Can I automate Business SMS messages?

Absolutely! With tools like CloudTalk’s Workflow Automation, you can set up SMS workflows that trigger based on customer actions, ensuring timely follow-ups, appointment reminders, and promotional offers.

How does Business SMS help provide 24/7 customer support?

By using SMS automation and saved replies, businesses can instantly respond to common inquiries, handle after-hours queries, and provide round-the-clock support.

Is Business SMS secure and compliant with regulations?

It depends on the provider. You should choose business SMS platforms like CloudTalk that comply with local regulations, including TCPA, GDPR, and carrier rules.