Boost Pick-Up Rates With STIR/SHAKEN Compliance

STIR/SHAKEN is critical for call authentication because it ensures that the caller ID information is legitimate and not spoofed. This helps combat robocalls, phishing scams, and fraud by verifying the authenticity of the caller. For businesses, this builds trust with customers, ensuring that their calls are seen as credible and not fraudulent.

STIR/SHAKEN works by digitally signing each call with a certificate issued by a trusted authority. When a call is made, the originating carrier attaches a digital signature to the caller ID. The receiving carrier then validates the signature to confirm the authenticity of the call. This ensures that the caller ID has not been altered or spoofed during transit.

STIR/SHAKEN can mitigate a wide range of scam calls, including robocalls, phishing attempts, and caller ID spoofing scams where fraudsters impersonate legitimate businesses. By verifying the identity of the caller, these types of malicious calls are less likely to reach consumers or be trusted by recipients.

STIR/SHAKEN prevents caller ID spoofing by verifying the caller’s identity through a digital signature. This signature ensures that the caller ID has not been tampered with and is authentic. If the caller ID doesn’t match the signature, the call can be flagged or blocked by the receiving carrier, reducing the chances of spoofing.

No, STIR/SHAKEN does not affect call quality or performance. It operates in the background to authenticate calls without altering the voice transmission or causing delays. Your calls will continue to have the same quality and performance as they would without STIR/SHAKEN, but with enhanced security.

The FCC requires that all voice service providers in the U.S. implement STIR/SHAKEN to combat illegal robocalls and spoofing. CloudTalk complies with these regulations by integrating the STIR/SHAKEN framework into its call processing system, ensuring all outgoing calls are digitally signed and authenticated as required by the FCC.

STIR/SHAKEN and 10DLC (10-digit long code) are both focused on improving trust in communications. STIR/SHAKEN is specifically designed to verify the legitimacy of voice calls, while 10DLC regulates messaging by ensuring businesses use verified numbers for SMS. Both systems aim to reduce fraud and enhance the integrity of business communications.

The STIR/SHAKEN protocol is a set of technical standards developed to combat caller ID spoofing. STIR (Secure Telephone Identity Revisited) is the standard for creating digital signatures for calls, while SHAKEN (Signature-based Handling of Asserted information using toKENs) defines how these signatures are verified and managed by telecom providers. Together, they form a robust framework for ensuring the authenticity of voice calls.