- Solutions
- Solutions primary
- BY TEAM
- BY INDUSTRY
- BY USE
- BY SIZE
- Solutions primary
- Integrations
- Integrations primary
- MOST POPULAR
- NEW
- first column
- second column
- Integrations primary
IT & Operations
Sales
Customer support
Company-wide
Software & Tech
Financial Services
Professional services
Education & E-learning
Remote teams
Business phone system
Calling for HubSpot
Micro Business
Small businesses
Medium & Large businesses
Zendesk
Pipedrive
Gorgias
Plecto
Front
Salesloft
Boost Pick-Up Rates With STIR/SHAKEN Compliance
Secure your communications and stay compliant with STIR/SHAKEN regulations. Protect your calls from fraud and build trust effortlessly.
Earn Your Customers’ Trust
Get 2-Way Protection
Prevent frauds and protect customers from spam calls through STIR/SHAKEN providers.
Improve Engagement
Improve your sales by ensuring customers trust you and answer your calls more frequently.
Save on Verification
Enjoy security at no extra cost as verification happens automatically on the provider’s side.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
"CloudTalk’s AI has cut our call quality analysis from 2 hours to 20 minutes daily and reduced mis-targeted leads by 24%, allowing us to focus on strategic growth."
Sara Konickova Sales Ops Manager
See customer story
What is the STIR/SHAKEN Framework?
The STIR/SHAKEN technology framework verifies the authenticity of caller IDs in order to fight illegal robocalls.
In CloudTalk, STIR/SHAKEN compliance ensures that you make verified business calls, giving your customers confidence that your business communications are legitimate. By adopting this framework, CloudTalk protects your brand from being associated with fraudulent calls and helps maintain the integrity of your communications.
How Does STIR/SHAKEN Work?
STIR/SHAKEN works by digitally verifying the caller ID of each call you make through CloudTalk. When you place a call, the STIR/SHAKEN framework attaches a digital signature to the call, confirming that the caller ID hasn’t been spoofed. The receiving carrier then validates this signature to ensure the call is legitimate.
4 Benefits of Implementing STIR/SHAKEN
Enhance Trust
Ensure that your customers know when your business is calling them and recognize your calls as legitimate. Nurture relationships and build an image of a trustworthy company.
Prevent Frauds
Protect your business from being associated with robocalls and phone scams. Make sure fraudsters aren’t using your business identity to deceive others. Protect brand reputation.
Boost Pickup Rates
Reach your intended recipients with ease. Reduce chances of being blocked or marked as spam. Ensure that more of your important business calls will get through to your customers.
Follow Regulations
Keep up with evolving call authentication regulations. Future-proof your communications, stay compliant with the latest industry standards, and avoid future complications.
Verify your phone numbers now!
How to Implement STIR/SHAKEN With CloudTalk?
01
Log in to your CloudTalk account.
02
From the Dashboard, click the “Numbers” tab on the left-hand side.
03
Select the phone number you want to verify by clicking the blue pen icon on the right side.
04
In the number settings, ensure that your outbound caller ID information is correctly set to match your business details.
05
CloudTalk will automatically apply STIR/SHAKEN verification when you make outbound calls, ensuring your caller ID is authenticated.
06
Monitor your call logs and analytics to ensure that your calls are not being flagged as spam, and take action if necessary by adjusting your number settings or contacting our support.
Other features you might like
Turn your CloudTalk into a much larger and powerful tool
Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.
Have questions?
Why is STIR/SHAKEN important for call authentication?
STIR/SHAKEN is critical for call authentication because it ensures that the caller ID information is legitimate and not spoofed. This helps combat robocalls, phishing scams, and fraud by verifying the authenticity of the caller. For businesses, this builds trust with customers, ensuring that their calls are seen as credible and not fraudulent.
How does STIR/SHAKEN technology work?
STIR/SHAKEN works by digitally signing each call with a certificate issued by a trusted authority. When a call is made, the originating carrier attaches a digital signature to the caller ID. The receiving carrier then validates the signature to confirm the authenticity of the call. This ensures that the caller ID has not been altered or spoofed during transit.
What Types of Scam Calls STIR/SHAKEN Can Mitigate?
STIR/SHAKEN can mitigate a wide range of scam calls, including robocalls, phishing attempts, and caller ID spoofing scams where fraudsters impersonate legitimate businesses. By verifying the identity of the caller, these types of malicious calls are less likely to reach consumers or be trusted by recipients.
How does STIR/SHAKEN help in preventing caller ID spoofing?
STIR/SHAKEN prevents caller ID spoofing by verifying the caller’s identity through a digital signature. This signature ensures that the caller ID has not been tampered with and is authentic. If the caller ID doesn’t match the signature, the call can be flagged or blocked by the receiving carrier, reducing the chances of spoofing.
Does STIR/SHAKEN affect call quality or call performance?
No, STIR/SHAKEN does not affect call quality or performance. It operates in the background to authenticate calls without altering the voice transmission or causing delays. Your calls will continue to have the same quality and performance as they would without STIR/SHAKEN, but with enhanced security.
What are the FCC regulations regarding STIR/SHAKEN, and how does CloudTalk comply with them?
The FCC requires that all voice service providers in the U.S. implement STIR/SHAKEN to combat illegal robocalls and spoofing. CloudTalk complies with these regulations by integrating the STIR/SHAKEN framework into its call processing system, ensuring all outgoing calls are digitally signed and authenticated as required by the FCC.
How do STIR/SHAKEN and 10DLC Relate?
STIR/SHAKEN and 10DLC (10-digit long code) are both focused on improving trust in communications. STIR/SHAKEN is specifically designed to verify the legitimacy of voice calls, while 10DLC regulates messaging by ensuring businesses use verified numbers for SMS. Both systems aim to reduce fraud and enhance the integrity of business communications.
What is the STIR/SHAKEN protocol?
The STIR/SHAKEN protocol is a set of technical standards developed to combat caller ID spoofing. STIR (Secure Telephone Identity Revisited) is the standard for creating digital signatures for calls, while SHAKEN (Signature-based Handling of Asserted information using toKENs) defines how these signatures are verified and managed by telecom providers. Together, they form a robust framework for ensuring the authenticity of voice calls.
Ready to get started?
Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.
