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Softphone: Unlock Global Efficiency
Call faster and cheaper across 160+ countries. Empower your team to do their best work anywhere and anytime with advanced AI-powered features in fully remote software.
Trusted by 4,000+ companies worldwide
Benefits of a Softphone for Business
Work Anywhere, Anytime
Softphones can run on any smart device with an internet connection, making them the perfect solution for employees who prefer to work from home or on the go without limiting their productivity.
Call at Discount Rates
By making calls and sending messages over the Internet rather than a cellular network, softphones are able to significantly reduce the overall cost of call and text rates, especially globally.
Reach 160+ New Markets
Softphones can use various number types, including local, international, and toll-free. This allows users to run international sales and support operations efficiently without breaking the bank.
What Is a Softphone?
The word softphone is a combination of “software” and “phone”. It describes VoIP applications that allow you to make and receive calls and send text messages over the Internet.
Softphones often run on specialized call center software and offer numerous advanced features and integrations.
We couldn’t wait to leave our previous VoIP provider and CloudTalk didn’t disappoint. Easy to set up and good call quality. Very easy integration with HubSpot.
How Does a Softphone Work?
Softphones use VoIP to digitize analog signals from your microphone (i.e., your voice), convert them into data packets, and send them over your network to a receiver, where they’re transformed back into audible sound.
Instead of SIM cards, softphones let you call users via their virtual numbers and reach them across all devices.
Unlike other VoIP systems we’ve used, such as AirCall or Dialpad, CloudTalk genuinely listens to your queries. None of this fake – “We appreciate your feedback.”… Instead, CloudTalk listens to you, goes off, and does it – GREAT!
Plans worth every dollar
Starter
$25
$34
/ month
Per user/month. Billed annually.
Per user/month. Billed monthly.
What’s included?
- Unlimited inbound & intracompany calls
Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
- Unlimited domestic calling within US & Canada
Domestic minutes apply to calls within the US and Canada. Contact us to apply.
- Unlimited inbound & intracompany calls
Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
- 500 outbound minutes per user/month domestic
Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
- Unlimited inbound & intracompany calls
Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
Essential
$30
$39
/ month
Per user/month. Billed annually.
Per user/month. Billed monthly.
What’s included?
- All Starter features, plus…
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
- All Starter features, plus…
- Unlimited domestic calling within US & Canada
Domestic minutes apply to calls within the US and Canada. Contact us to apply.
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
- All Starter features, plus…
- 1,000 outbound minutes per user/month domestic
Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
Popular
Expert
$50
$69
/ month
Per user/month. Billed annually.
Per user/month. Billed monthly.
What’s included?
- All Essential features, plus…
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
- All Essential features, plus…
- Unlimited domestic calling within US & Canada
Domestic minutes apply to calls within the US and Canada. Contact us to apply.
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
- All Essential features, plus…
- Unlimited outbound calls domestic (landline and mobile)
Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
Custom
Contact us
for tailor-made offer
What’s included?
- All Expert features, plus…
- Unlimited worldwide call packages
- Custom onboarding & Priority support
- Custom reporting
- Enterprise-level security
- Developer support
- SLA
- All Expert features, plus…
- Unlimited worldwide call packages
- Custom onboarding & Priority support
- Custom reporting
- Enterprise-level security
- Developer support
- SLA
- All Expert features, plus…
- Unlimited worldwide call packages
- Custom onboarding & Priority support
- Custom reporting
- Enterprise-level security
- Developer support
- SLA
AI Conversation
Intelligence
$19
$19
/ month
Early bird price per agent/month.
Early bird price per agent/month.
What’s included?
- Topic Extraction
- Call Transcription
- Automatic Summaries & Tags
- Talk/Listen Ratio
- Sentiment Analysis
- Trending Topics Coming Soon
- Transcript Keyword Search Coming Soon
- CRM Integration Coming Soon
- Keyword Monitoring Coming Soon
- Call Scoring Coming Soon
#1 Choose Your Plan
First, choose the pricing tier that contains all the features you want. If you can’t decide, you can also request a demo and have our team walk you through all the options.
#2 Create Your Account
To use CloudTalk’s VoIP phone service, you’ll need an active account. Go to our Sign Up page and create an admin profile, which you’ll use to set up all other aspects of your software.
#3 Download the App
Next, go to our Downloads page and choose the mobile or desktop device you want to start using. After that, you just need to install, sign in, and start calling. That’s it!
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
FAQs
How much does a softphone cost?
The cost of a softphone can vary depending on the provider and the features offered, number of users and the length of the contract.
CloudTalk has 3 different plans:
– Starter at $25.00 per user per month.
– Essential at $30.00 per user per month.
– Expert at $50.00 per user per month.
To get an idea of what else you should consider except for price, you can check out our e-book “How to choose a VoIP package”.
How to Switch to a Softphone Software From Other Systems?
Switching to softphone software from other systems involves several key steps:
1. Evaluate Your Needs: Assess your current communication requirements, including the number of users, essential features (e.g., video conferencing, call recording), and budget.
2.Choose a Softphone Provider: Research and select a softphone provider that meets your needs. Consider factors such as ease of use, compatibility with your existing hardware, and customer support.
3. Setup and Installation: Download and install the chosen softphone software on your devices. Many providers offer detailed installation guides or customer support to assist with this process.
4. Configure Settings: Set up user accounts, configure VoIP settings, and integrate with your existing phone system (if applicable). Ensure your network is optimized for VoIP to prevent issues like latency or dropped calls.
5. Training: Provide training for your staff on how to use the new softphone software effectively. Most providers offer training materials, webinars, or customer support for this purpose.
6. Test the System: Conduct thorough testing to ensure everything is functioning correctly, including call quality, connectivity, and feature performance.
7. Migrate Data: Transfer any necessary data from your old system to the new softphone software. This may include contact lists, call logs, and other relevant information.
8. Go Live and Monitor: Once everything is set up and tested, fully transition to the softphone system. Monitor performance and address any issues promptly to ensure a smooth transition.
Is softphone a VoIP feature?
Yes, a softphone is a feature of VoIP (Voice over Internet Protocol) systems. A softphone is a software application that enables voice communication over the internet using a computer, smartphone, or tablet rather than a traditional phone line. It essentially turns your device into a phone, leveraging VoIP technology to make and receive calls.
CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.
