Smart Dialer

Immediately populate call queues with numbers from any website, CRM, or HelpDesk tool, and start outbound calls in just a click. Lower call times by up to 50% and reach a lot more prospects.

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Call smart. Not hard.

One-Click Queues

Scan websites, CRMs, and HelpDesks for phone numbers and add them to your queue with a click.

Easy Customization

Order numbers in your queue through drag-and-drop and set custom buffer times between calls.

Smart Dialing

Automatically move unresponsive prospects down the queue to increase productivity.

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How The Smart Dialer Works

CloudTalk’s Smart Dialer lets you streamline your outbound calling processes, lower call times by up to 50%, and eliminate repetitive tasks like manual dialing. It works with our Click-to-Call extension to scan websites and with your CRM or helpdesk tools to transform any phone numbers found into clickable links. These numbers can then be dialed or added to a call queue in CloudTalk in just a matter of clicks!

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How to Setup
Smart Dialer?

01

Install CloudTalk’s Click-to-Call extension here.

*Don’t forget to turn it on!

02

Log in to your CloudTalk account by clicking here or clicking the Click-to-Call extension icon in the sidebar

03

To create a call queue, click the Click-to-Call extension icon in the sidebar while browsing a site, your CRM, or a helpdesk integration

04

Click “Add to Smart Dialer” in the pop-up

05

If you have multiple HubSpot accounts, choose which one you want to log into

See more instructions
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Have questions?

What is a Smart Dialer & why do you need it?

Smart dialers are a contact center software tool that allows agents to dial multiple calls at once with a single click until one is answered. They are a great way of boosting your call center efficiency and letting your employees focus on what they do best – talking with customers.

How do you use a Smart Dialer?

The only thing you need to start using a smart dialer is to install our click-to-call extension. Once the extension is active in your browser, it automatically scans the pages and platforms you’re browsing for phone numbers and lets you add them to your prospecting call queue.

How do you set up an Autodialer?

You can set up an Autodialer in CloudTalk in 5 easy steps:

1. Import contact via Integrations or import them from a file or Google Contacts

2. Add a Call Script or Survey

3. Set up a campaign

4. Start using the Autodialer

5. Check the campaign statistics

What are the benefits of a Smart Dialer?

There are several benefits to using a Smart Dialer. Some of the most important include:

1. Cost-Effective

2. Reduced Call Reluctance

3. Improve Your Business Efficiency

4. Handle Outbound and Inbound Calls More Efficient

5. Lower Your Company’s Operational Costs

6. Improve Call Experience

What is the difference between automatic, progressive, and predictive dialers?

– Automatic dialers are an umbrella term for hardware and software systems that allow users to make calls manually without needing to dial phone numbers.
Predictive, power and smart dialers are all auto dialers.
– Progressive dialers call only one number at a time and can automatically detect when an agent has finished a call. Consequently, they dial the next number on your contact list right away.
– Predictive dialers can anticipate call center capacity and initiate multiple calls simultaneously, utilizing all available resources.

Ready to get started?

Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.

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