Cut Call Times
and Reach More Prospects with Smart Dialer

Smart dialers are a contact center software tool that allows agents to dial multiple calls at once with a single click until one is answered. They are a great way of boosting your call center efficiency and letting your employees focus on what they do best – talking with customers.

The only thing you need to start using a smart dialer is to install our click-to-call extension. Once the extension is active in your browser, it automatically scans the pages and platforms you’re browsing for phone numbers and lets you add them to your prospecting call queue.

You can set up an Autodialer in CloudTalk in 5 easy steps:
1. Import contacts via Integrations or import them from a file.
2. Add a Call Script or Survey
3. Set up a campaign
4. Start using the Autodialer
5. Check the campaign statistics

There are several benefits to using a Smart Dialer. Some of the most important include:
1. Cost-Effective
2. Reduced Call Reluctance
3. Improve Your Business Efficiency
4. Handle Outbound and Inbound Calls More Efficient
5. Lower Your Company’s Operational Costs
6. Improve Call Experience

The difference between a Power Dialer and a Smart Dialer lies in how they populate the contact list. A Power Dialer requires you to create campaign lists. A Smart Dialer adds intelligence, such as scanning websites and CRMs for numbers, creating custom queues, and skipping unresponsive leads.

Automatic dialer is a broad term commonly used for systems that automate the process of dialing numbers.

Progressive dialers call only one number at a time and can automatically detect when an agent has finished a call. Consequently, they dial the next number on your contact list right away. Predictive dialers can anticipate call center capacity and initiate multiple calls simultaneously, utilizing all available resources.