Keep Your Numbers With Number Porting

Switch to CloudTalk with ease using our Number Porting service. Retain your existing numbers, make sure all customers can still reach out to you seamlessly, and improve communication efficiency.

3 Reasons to Get Number Porting

Make Your Transition Easy

Keep your old phone numbers and transfer to your new software seamlessly.

Keep Your Global Identity

Port local, national, mobile, and toll-free phone numbers from 160 countries.

Get Quick Number Transfer

Speed up the transition to new software. Port your number in as little as 3 weeks.

What Is Number Porting?

Phone number porting is the process of transferring your existing phone number from one service provider to another without changing the number itself.

What to Do Before Porting a Number?

Check Current Provider’s Rules

Before starting the number porting process, ensure that your current provider allows number porting. Some providers may have specific requirements or restrictions, such as contract terms or outstanding balances that must be settled before the port can proceed.

Verify Your Country Coverage

Make sure that the phone numbers you wish to port are supported by your new provider. It’s essential to confirm that your specific phone numbers fall within their coverage area. Checking this beforehand will save you time and ensure a smooth porting experience.

Gather Your Account Information

Collect all relevant account details from your current provider. This includes your account phone number, service address, and other information associated with the number you want to port. Doing this in advance will help speed up the process and prevent any errors.

Submit Your Porting Request

Submit a formal request for porting a phone number by contacting the new provider’s porting team. You’ll need to provide the required details, and after verification, they will issue a Letter of Authorization (LOA) for you to sign. The provider will take care of the rest.

4 Benefits of Number Porting

Maintain Your Brand Consistency

Keep your phone numbers even when switching providers, ensuring your business maintains its established contact details. Preserve brand consistency and let clients reach you using the same trusted number. Avoid any disruption in communication.

Change Providers Seamlessly

Switch to a new provider without worrying about downtimes and losing calls during the transition. Focus on your operations while benefiting from improved service features, such as enhanced call routing, analytics, and integration with other tools.

Avoid High Rebranding Costs

Move to your new solutions without breaking the bank. Take advantage of better pricing, more advanced features, or expanded services while avoiding the high costs of rebranding your contact information. Fulfill your business needs without compromises.

Enhance Customer Experience

Improve the overall customer experience. Make sure your customers always know where to contact you, avoiding potential confusion or frustration. Provide faster, more efficient service, leading to higher customer satisfaction and loyalty.

How Do You Port Your Number to CloudTalk?

01

Set up your CloudTalk account and ensure your current VoIP provider account is active.

02

Check CloudTalk’s country coverage to confirm that the numbers you want to port are supported.

03

Submit a porting request by emailing porting@cloudtalk.io with all the necessary details.

04

Complete the Letter of Authorization (LOA) provided by CloudTalk after they confirm your request.

05

Sit back while CloudTalk handles the rest—your number will be transferred, and you can start using it on CloudTalk in no time.

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Change for the better without compromises.

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.

Have questions?

How long does number porting take?

Depending on the complexity (number of seats and ported numbers), the set-up process can take anywhere between 1 – 10 days. On average, migration takes around 5 days and requires no downtime. The process is finalized with a switch, which takes around 20 minutes, after which your profile is ready to be used.

How much does number porting cost?

The price of porting your number depends on multiple factors, including the target country, number type, and amount of phone numbers you want to port. On average, you can expect to pay $30+ per port. You can learn more about the process here.

When would I need to port my number?

You need to port your number if you want to switch to a new carrier or VoIP provider while hanging onto your old number. This is often done to maintain business continuity, ensure brand recognition, and boost pick-up rates via numbers your customers already know and love.

What are the device requirements when porting in a number?

There are no device requirements for number porting. If it has a speaker and microphone, and it’s able to take and make calls, your device is ready to get a number ported.

Why does porting a phone number take so long?

It may not seem like it, but number porting can be quite the involved process. It requires both your past and new operator to collaborate on moving your number between the two processes and this takes time (15 days on average, but can be longer.) 

It all depends on how efficiently you can deliver all the necessary information and how willing your old provider is to let you go.

How to speed up number porting?

If you want to get your number ported faster, you can speed up the process by finding out all the necessary information before submitting your request. This includes whether your number can even be ported, the name of your underlying carrier, your service address, and more. You can learn all about this process here

How does number porting work?

Number porting involves transferring your existing phone number from one service provider to another. The process starts with a porting request to the new provider, like CloudTalk, along with the necessary account details from your current provider. After submitting a signed Letter of Authorization (LOA), the new provider coordinates with your current one to seamlessly transfer the number, ensuring no disruption in service during the switch.

What are the potential issues when porting a number?

Potential issues when porting a number include delays if there are outstanding balances or contract terms with your current provider, incomplete or incorrect account information, and compatibility issues if the number is not supported by the new provider’s network. Additionally, service interruptions may occur if the porting process is not properly coordinated between providers.

What is the difference between porting and call forwarding?

Porting transfers your actual phone number from one provider to another, making the number active on a new service. Call forwarding, on the other hand, simply redirects calls from one number to another, without changing ownership of the original number. With call forwarding, the original number remains active with its current provider, while porting involves a full number transfer to a new service.

Can I port my number online?

Yes, you can typically port your number online with many service providers, including CloudTalk. The process involves submitting a porting request through email or an online portal, providing the required account details, and completing the necessary forms, such as the Letter of Authorization (LOA).

Ready to get started?

Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.