Looking for a fresh Nextiva alternative?
Go for CloudTalk, it’s comfortable to use

We can help you make your work lovable. CloudTalk, a remote-ready cloud-based software, takes your customer support to another level!

01. Call Quality: Globally distributed server infrastructure
02. Features: Advanced capabilities to serve any use case.
03. Integrations: 35+ one-click CRM & helpdesk tools

Contact sales

Try for free

Property

Nextiva

Pricing

Starts at $25 per agent

Starts at $23.95

Call quality

Strong network of telco partners

Depends on your internet connection

Missed calls

—

Customer information

—

Call tags/comments

—

Outbound Messaging

—

IVR

Call automation

Voicemail

Group calling

API

—

You’ll hear Cloudtalk’s ringtone when you call these companies

See how a simple switch can ease your work

Use only those features you want

CloudTalk has established a strong network of telco partners across the globe. Enjoy crystal-clear calls with guaranteed latency and minimal jitter. If the call quality drops, CloudTalk changes the call route in real-time.

Solve issues effectively by getting a quick assistance

Sometimes an agent needs that little extra something to successfully provide a solution or close a deal. Oftentimes that extra something is the help of another agent or manager. CloudTalk’s 3-way calling feature makes adding a 3rd party to an ongoing call easier than ever. That results in happier customers and more closed deals.

Use Voicemail to show customers that you listen

CloudTalk’s Voicemail feature will ensure that no inbound calls remain unanswered, even outside of your business hours or when all agents are busy. Inbound calls will be routed to voicemail, allowing your callers to leave a message at times when your virtual phone system is not available.

Get your real-time updates within an intuitive interface

Bring a smooth experience to your day-to-day work. CloudTalk’s interface is easy to use and offers a detailed overview of what is going on in your call center. A real-time dashboard monitors your call center activities in real-time. All important data on inbound calls and agent productivity is always at your disposal.

Worrying about missing a call? With CloudTalk, you don’t have to. Real-time desktop notifications and the “Ring on speakers” feature will notify you the second a call comes in. It also provides a customer ID, so you know exactly who is calling.

CloudTalk offers a user-friendly interface that is easy to navigate and use. The dashboard provides an overview of all your communication channels, including real-time call and chat statistics, making it easy to manage your customer service team’s workload. The platform also provides detailed analytics, enabling you to track call volume, response time, and customer satisfaction metrics.

Suki R. – SDR / Account Management – Document360

Contact sales

Work remotely and enjoy flexibility with Cloudtalk

Setting up your virtual call center has never been easier. CloudTalk replaces your outdated business phone system and lets you scale with ease. You don’t have to invest in phone hardware or work with IT experts. All you need is an internet browser and a headset. Then, you’re ready to make your first call.

We have a large team of agents (158) who work remotely from different locations. CloudTalk allows them to easily log in and start making calls from anywhere, without any complex setup or installation required.

Elay Sasson – Call Center Sales Manager at MyHeritage

Contact sales

Integrate Seamlessly – No Coding Skills Needed

Powerful and easy one-click integrations to make your day-to-day workflow more efficient. Bring together your CRM, BI, Helpdesk, and other tools with CloudTalk in just a few clicks.

With over 35+ easy integrations and countless more via Zapier, you can make your conversations more productive.

Contact sales