LiveAgent Phone System Integration

Call Center
for LiveAgent

Q: Does LiveAgent integrate with VoIP?

Yes, the LiveAgent integration with CloudTalk allows seamless VoIP calling, enabling teams to manage customer interactions from a single platform.

Q: How do you make a phone call in LiveAgent?

Open a contact or ticket, access the CloudTalk CTI widget, and click to dial. The LiveAgent calling integration enables direct calls from the interface.

Q: How do you answer a call in LiveAgent?

When a call arrives, CloudTalk’s integration displays caller info in LiveAgent, allowing you to pick up and manage conversations in real-time.

Q: Is there a limit to the number of calls I can make or receive through the LiveAgent-CloudTalk integration?

There are no limits on calls within your CloudTalk plan. You can handle inbound and outbound calls directly from LiveAgent without restrictions.

Q: How long does it take to integrate LiveAgent with CloudTalk?

The setup process is quick and can be completed in minutes. Simply authorize the integration and configure settings to start making calls.

Q: Is the LiveAgent and CloudTalk integration free?

The integration is available with CloudTalk’s paid plans. Some LiveAgent plans may require additional features to enable full calling capabilities.

Q: What are the additional features available when using CloudTalk with LiveAgent?

Features include automatic call logging, call recordings, real-time customer insights, and workflow automation for improved efficiency.

Combine the strength of your helpdesk and powerful calling features with CloudTalk’s LiveAgent VoIP Integration. Make and receive calls, send SMS messages, and save time on manual tasks with 2-way synchronization.

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4,000+

Satisfied customers

160+

international numbers

300%

More calls per day

50%

Lower wait times

Why integrate CloudTalk with LiveAgent?

Set up the LiveAgent call center integration with just a few clicks and streamline your customer support operations. Gain easy access to calling, SMS, and valuable customer insights.

Automate workflows with custom triggers and maintain up-to-date data with 2-way synchronization. View call outcomes, listen back to voicemails, monitor performance metrics, and enhance team efficiency.

What is LiveAgent?

LiveAgent is a feature-rich helpdesk and customer support software designed for businesses of all sizes.

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What Data Does CloudTalk & LiveAgent Share?

CloudTalk and LiveAgent work together to streamline customer interactions by syncing call data, contacts, and workflow automation in real time. Here’s what data is shared between the two platforms:

Front

CloudTalk

How to integrate LiveAgent with CloudTalk?

Ensure you have a CloudTalk Essential plan and admin access for both tools.
Log into your CloudTalk account and navigate to Account > Integrations.
Select LiveAgent from the integration list and click “Add Integration”.
Sign into your LiveAgent account when prompted and authorize data access.
Configure your settings for workflows, call logging, and synchronization rules.
Map custom fields by matching LiveAgent and CloudTalk naming conventions.

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LiveAgent Phone Integration Benefits

Make Smarter Calls with LiveAgent

Improve your sales and support strategy by integrating CloudTalk’s Power Dialer with LiveAgent. Quickly reach out to customers directly from the platform, minimize manual dialing, and increase engagement rates by 3x with automated call campaigns.

Automate Engagements for Faster Customer Service

Speed up your help desk response times with automatic call logging, follow-up scheduling, and SMS notifications in LiveAgent. Set up predefined triggers to ensure no customer inquiry is left unanswered, allowing your team to focus on meaningful conversations.

Log Calls Effortlessly and Improve Customer History Tracking

Forget manual call tracking—CloudTalk ensures all inbound and outbound calls are automatically logged in LiveAgent. Call recordings, voicemails, and transcripts are instantly linked to the right customer profiles, providing your agents with full interaction history in a single view.

Unify Data Management Across Your Support Team

Eliminate duplicate records and keep customer data accurate with two-way synchronization between CloudTalk and LiveAgent. Sync contacts, call logs, conversation notes, and support tickets in real-time, ensuring all agents work with up-to-date customer insights.

An Overview of LiveAgent Integration and CloudTalk

AI-Powered

Make Smarter Calls with Conversational Intelligence

Remove the guesswork and rage-inducing repetition from your operations with Automatic Call Recording and Transcription. Gain clarity for all your calls with Topic Extraction and Sentiment Analysis and coach agents with actionable insights.

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Infinitely Scalable

Enter 160+ International Markets Instantly

Go global and expand your company’s reach with one of the largest offers of international, local, and toll-free numbers available on the market today. Scale your call center solution alongside your strategies and ensure your success for years to come.

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Customer-Focused

Sell, Support, Satisfy Customers & Succeed

Put the people at the center of everything you do with call center features designed to turn customer success into your greatest competitive advantage. Decrease wait times by <80% and increase your outbound success rate by <250% the easy way.

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Find out why our customers love us

Learn how Swille reduced Support Tickets by 50%

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CloudTalk allowed our CRM team to move from firefighting technical issues to making strategic improvements. Now, tickets are about configurations, not dropped calls or connectivity problems.

Mariana R.

Product Manager

Learn how Dentakay grew call volume by 2.5X

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The power dialer has been a game-changer for managing our call volume. Since we implemented the feature, about 90% of our agents are using it to automate dialing, saving time. The power dialer makes handling both new and old leads easier. It’s been crucial for our growth—our call volume has seen a 2.5X increase in just 8 months.

Ahmed A.

Data Management and Reporting Specialist

Learn how Capitalo boosted efficiency by 83.3% with AI

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CloudTalk’s AI conversation intelligence drastically improved our efficiency. We’ve cut call quality analysis time from 2 hours to 20 minutes a day and reduced wrongly targeted leads by 24%, enabling us to focus on strategic growth while maintaining consistency across markets.

Sara Konickova

Sales Ops Manager

FAQs

Does LiveAgent integrate with VoIP?

Yes, the LiveAgent integration with CloudTalk allows seamless VoIP calling, enabling teams to manage customer interactions from a single platform.

How do you make a phone call in LiveAgent?

Open a contact or ticket, access the CloudTalk CTI widget, and click to dial. The LiveAgent calling integration enables direct calls from the interface.