All-in-one customer care.

Connect with your customers on all their favourite channels and provide excellent customer service.

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CloudTalk’s integration with LiveAgent lets you…

Live Chat

Provide the fastest live service possible with easy-to-implement widgets across your online presence.

Multichannel Service

Unite all your channels in one place with a comprehensive ticketing system made for the modern brand.

Self-Help Center

Integrate your help center into your entire online presence and allow users to answer their questions faster.

CUSTOMIZATION

Thrive on tailored ticketing

Choose when and how CloudTalk automatically creates tickets to streamline individual teams’ workflows and maximize overall organizational efficiency.

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UNIFIED COMMUNICATIONS

From start to success

Maintain a complete overview of all your prospect/customer interactions across calls and SMS messages and create the ultimate personalized experience.

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MORE PREDICTABILITY

Always ready

Know who’s on the line before you pick up the phone. CloudTalk provides your agent with that prospect’s existing tickets directly in CloudTalk’s phone apps.

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"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

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"CloudTalk’s AI has cut our call quality analysis from 2 hours to 20 minutes daily and reduced mis-targeted leads by 24%, allowing us to focus on strategic growth."

Sara Konickova Sales Ops Manager

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FAQs

What is LiveAgent integration, and how to use it?

LiveAgent integration is a process of optimizing communication processes with your clients by enabling you full access to customer interaction combined with call history. When the client calls, all relevant information about the client (call history, tickets, notes, etc.) is instantly available thanks to the LiveAgent phone system integration. After the call, all the relevant information is sent to LiveAgent and matched with the client’s ticket. It’s a great way to personalize your calls.

How does LiveAgent + Cloudtalk integration work and what are the benefits?

The LiveAgent – CloudTalk integration enables you full access to customer interaction combined with call history. When the client calls, all relevant information about the client (call notes, contact history, etc.) is instantly available. Once the call ends, the relevant information is sent to LiveAgent and matched with the client’s ticket. The name of the agent, length of the call, waiting time, and many more
Benefits of the LiveAgent+Cloudtalk integration:
– Data synchronization
– Workflow automation
– Improve agent productivity
– Creates personalizations