Line2 vs Grasshopper

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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Line2 vs Grasshopper and How They Compare to CloudTalk

8 companies
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Property

Annual price overview
(per user/per month)

Integrations

Open API

Extensions

Click to Call

Call recording

Local numbers

Smart dialer

Mobile application

Customer support options

Pin

Cloudtalk

$25 – $50

35+ integrations

CRM integrations include industry leaders like HubSpot, Zapier or Intercom.

Up to 8-digit extensions with site codes from a Premium plan.

Yes, from a starter pack.

Available in all plans.

1 local number free for each plan.

Yes, also offers predictive and power dialers.

Customer support available 24/7. 

Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.

Pinned

Line2

$13.75 – $21.83

Does not mention any third-party integrations.

Does not mention this feature.

Available for Growth and Elite-plan subscribers.

Does not mention this feature.

Available in all plans.

1 local number free for each plan.

Does not mention this feature.

Standard plan offers 24/5 chat and web help. Pro and Enterprise customers receive 24/7 coverage and phone support.

Pin

Grasshopper

$26 – $80

Integrates with 8 external tools, including Skype, Livechat, and Google Voice.

Limited extensions available in all plans.

Does not mention this feature.

In the highest plan or as an add-on.

Yes, but only in the US and Canada.

Does not mention this feature.

Email help desk support, 24/7 phone line and chat.

Discuss the detailed comparison and choose your winner.

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Line2 vs Grasshopper

Pricing: Which Service
Fits Your Budget?

Swipe to see the winner

Line2

3 plans, costing $13.75 – $21.83 per user/month paid annually and $15.99 – $25.99 paid monthly.

Grasshopper

3 plans, ranging in price from $26 to $80 per user/month paid annually and $29 to $89 per user/month paid monthly.

Pricing
winner Line2

From a purely monetary view, Line2 is a cheaper solution than Grasshopper: more affordable for startups and small businesses.

Result

Features: Which Phone System
Powers Your Team Better?

Swipe to see the winner

Line2

Under 15 features, including essential VoIP calling tools. Companies with higher needs might miss features like caller ID or call transfer. The absence of integrations is also a letdown.

Grasshopper

Offers less than 20, basic features and only integrates with a handful of tools, such as Google Voice or Skype. Grasshopper does, however, let you send and receive a fax – a feature that some clients might still need.

Features
winner Grasshopper

Grasshopper offers more features and integrations than Line2, making it a better choice.

Result

Customer Satisfaction: Which
Service Has the Happiest Customers?

Swipe to see the winner

Line2

Line 2 achieved the same rating(3.5 / 5)on both G2 (8 reviews) and Capterra (31 reviews). The solution provides great quality, but users didn’t appreciate the lack of shared numbers. The absence of a search option in messages is a big minus, too. 

Grasshopper

Earned a 4.4 / 5 score on Capterra (314 reviews) and 4.1 out of 5 on G2 (131 reviews). Users love the customizability, the ability to text when on the go, and the ease of implementation. But, some customers claim that calls don’t always go through, and support is hard to reach.

Customer Satisfaction
winner Grasshopper

Customer reviews on Capterra and G2 clearly show that Grasshopper has significantly more satisfied clients than Line2. 

Result

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced?
Meet CloudTalk!

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk Compares to Line2 and Grasshopper

While both Line2 and Grasshopper have less than 20 features, we have you covered with 100 advanced tools to support all business needs.

Line2’s phone application is full of bugs. We launched a remastered CloudTalk Go app that allows you to call with ease from anywhere.

Compared to Line2 and Grasshopper, CloudTalk is a winner in terms of advanced analytics. For example with Custom reporting, you can filter any data you need within seconds. Search by agent, phone number, queue, timeframe, etc.

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Pricing: Transparent memberships for businesses of any size

With plans ranging between $25 and $50 user/month paid annually — CloudTalk offers high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

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Features

Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

Expore Features

Advantages and reviews of CloudTalk

Still not convinced?
Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 min.

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

G2 Reviews proof

The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.

Franco Viale Leyva
Head of Commercial Performance at Poliglota

Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.

Frederico Lopes
Head of Customer Service at DiscoverCars

CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.

Pavel Pribis
CEO of Boataround

G2 ranked us among the Top 50
Customer Service Products for 2024.

So, who is the overall winner
of the best VoIP alternative?

We vote for CloudTalk. Discover how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today

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