Kommo CRM Phone System Integration

Call Center for Kommo CRM

Combine the strength of your CRM and powerful calling features with CloudTalk’s Kommo CRM VoIP Integration. Make and receive calls, send SMS messages, and save time on manual tasks with 2-way synchronization.

Made by

CloudTalk

Category

CRM

Use for

Sales Management

Call & Deal Tracking

Workflow Automation

Customer Relationship Management

Users

Sales Representatives

Support Teams

Supervisors

Trusted by Thousands

1,150 Reviews on G2

1200

Companies across the world

82%

Increase of call volume

23%

Less missed calls

1326€

Save per year

Kommo CRM Phone Integration Benefits

Turn Every Call into a Qualified Lead

All inbound calls are automatically converted into Kommo CRM leads and placed in your first sales pipeline. This means no manual data entry—just seamless lead capturing with all relevant call details stored inside Kommo Lead Cards, ready for your team to follow up instantly.

Instant Call Actions & Lead Engagement

Boost efficiency by calling directly from Kommo CRM with CloudTalk’s click-to-call functionality. Whether dialing from a Lead Card or the List section, your team can initiate calls in a single click, eliminating time-consuming manual dialing and improving sales response time.

Automate Follow-Ups & Lead Nurturing

Never let a lead go cold. Set up automated call follow-ups, SMS reminders, or workflow triggers inside Kommo CRM. Whether a deal moves forward or a customer request needs attention, CloudTalk ensures every interaction leads to the next step—without manual effort.

Data Sync for 360° Customer Visibility

Keep your sales and support teams fully aligned with real-time call logging and two-way data synchronization. Every call, voicemail, and note is updated in Kommo CRM, ensuring your team always has the latest customer insights to personalize interactions and close deals faster.

Why Integrate Kommo CRM with CloudTalk?

Set up the Kommo CRM phone system integration in just a few clicks and streamline your customer interactions with seamless calling, real-time data sync, and workflow automation.

Make and receive calls directly from Kommo Lead Cards, log every interaction automatically, and ensure your sales pipeline stays up to date with two-way synchronization. Track call outcomes, listen to recordings, and automate follow-ups—all in one place.

What is Kommo CRM?

A powerful CRM built for sales automation and multichannel customer engagement. Track conversations, manage leads, and optimize workflows with a fully integrated communication system.

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What Data Does CloudTalk & Kommo CRM Share?

Kommo CRM

CloudTalk

Kommo CRM receives

Call Data:
Missed calls, call durations, and call outcomes are stored in Kommo.

Call Data

Task & Follow-ups:
Creates follow-up tasks in Kommo based on call outcomes.

Task & Follow-ups

CloudTalk processes

Workflow Actions:
Automate call logging, initiating calls, and sending SMS messages.

Workflow Actions

Kommo CRM & CloudTalk exchange

User Matching:
Associates Kommo CRM users with CloudTalk agents for accurate call routing.

User Matching

Pipeline Updates:
Automatically updates lead status and pipeline progress after calls.

Pipeline Updates

How to integrate Kommo CRM with CloudTalk?

  1. Ensure you have a CloudTalk Essential plan and admin access for both CloudTalk and Kommo CRM.
  2. Log into your CloudTalk account and navigate to Settings > Integrations.
  3. Select Kommo CRM from the integration list and click “Add Integration”.
  4. Sign into your Kommo CRM account when prompted and authorize the connection.
  5. Configure integration settings, including contact syncing, call logging, and automation workflows.
  6. Enable real-time data synchronization between CloudTalk and Kommo CRM for seamless communication tracking.
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Find out why our customers love us

Learn how Swille reduced Support Tickets by 50%
Read Story

CloudTalk allowed our CRM team to move from firefighting technical issues to making strategic improvements. Now, tickets are about configurations, not dropped calls or connectivity problems.

Mariana R.

Product Manager

Learn how Dentakay grew call volume by 2.5X
Read Story

The power dialer has been a game-changer for managing our call volume. Since we implemented the feature, about 90% of our agents are using it to automate dialing, saving time. The power dialer makes handling both new and old leads easier. It’s been crucial for our growth—our call volume has seen a 2.5X increase in just 8 months.

Ahmed A.

Data Management and Reporting Specialist

Learn how Capitalo boosted efficiency by 83.3% with AI
Read Story

CloudTalk’s AI conversation intelligence drastically improved our efficiency. We’ve cut call quality analysis time from 2 hours to 20 minutes a day and reduced wrongly targeted leads by 24%, enabling us to focus on strategic growth while maintaining consistency across markets.

Sara Konickova

Sales Ops Manager

How to Set Up Calling in Kommo CRM?

  1. Make sure you have an active CloudTalk account with Kommo CRM integration enabled.
  2. Log into Kommo CRM and navigate to Settings > Integrations > CloudTalk.
  3. Enable CloudTalk as your default calling provider within Kommo CRM.
  4. Assign phone numbers to your users and sales representatives.
  5. Open any lead, contact, or deal record in Kommo CRM.
  6. Click the CloudTalk dialer widget to initiate a call directly from the CRM.
  7. Start making calls while automatically logging call details, recordings, and outcomes in Kommo CRM.
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Why CloudTalk for Your Kommo CRM Call Center?

AI-Powered

Make Smarter Calls with Conversational Intelligence

Remove the guesswork and rage-inducing repetition from your operations with Automatic Call Recording and Transcription. Gain clarity for all your calls with Topic Extraction and Sentiment Analysis and coach agents with actionable insights.

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Infinitely Scalable

Enter 160+ International Markets Instantly

Go global and expand your company’s reach with one of the largest offers of international, local, and toll-free numbers available on the market today. Scale your call center solution alongside your strategies and ensure your success for years to come.

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Customer-Focused

Sell, Support, Satisfy Customers & Succeed

Put the people at the center of everything you do with call center features designed to turn customer success into your greatest competitive advantage. Decrease wait times by <80% and increase your outbound success rate by <250% the easy way.

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What Do Our World-Class Customers Say?

Customer focus is a foundational pillar for everything we do. Whether you’re helping your clients, or reaching out to close a deal, we help ensure you have all the tools and support you need to succeed. But don’t take it from us. Here’s what CloudTalk’s happy customers have to say!

1,150 Reviews on G2

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I love the smart dialer as it removes procrastination from cold calling business development time. I also recently trialled the AI notetaker and will be purchasing that as it removes the need to write notes manually. It was very accurate as well!

Read More

Craig H.
Co-Founder

We needed the lines for our business with a lot of urgency and the team resolved it for us in just one business day. Everything was integrated and set up immediately, ready for our team to deliver support right away.

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Carlotta B.
Project Manager

Easy to use. I love that support quickly and clearly helped me understand the more difficult mechanisms. The integration via API with our inhousing application also allowed for automations like SMS reminders.

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Daniel S.
Customer Support Specialist

It’s simple to use, has a clean interface, and offers many options for using numbers from many parts of the world. It’s also a great tool to use for opening accounts on messaging platforms like WhatsApp and Telegram.

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Ivan M.
Revenue System Specialist

The calling dashboard and the reporting structure is flawless as it supports campaign-wise reporting as well. We can allocate caller IDs to ISDRs, making it easier to use them whenever required in real-time…

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Arun S
Senior Manager

For us the main upside of using CloudTalk is saving of contacts. We’re a business thousands of people contact, so seeing who’s calling prior to taking the calls is a big boost. It also has detailed analytics for tracking.

Read More

Joe P.
Account Manager

FAQs

What is Kommo CRM used for?

Kommo CRM is a cloud-based platform for managing leads, automating workflows, and tracking sales with AI-powered communication tools.

Can I make and receive calls directly from Kommo CRM using CloudTalk?

Yes, with Kommo CRM Cloud Phone System Integration, you can make and receive calls directly from the CRM using CloudTalk’s VoIP system.

Is there a limit to the number of calls I can make or receive through the Kommo CRM-CloudTalk integration?

No, CloudTalk does not limit calls, but your plan’s features and Kommo CRM settings may affect calling capacity.

How long does it take to integrate Kommo CRM with CloudTalk?

Integration takes just a few minutes. Connect your accounts, authorize access, and configure settings for seamless synchronization.

Is the Kommo CRM-CloudTalk integration free?

The integration is available with CloudTalk and Kommo CRM subscriptions. Check your plan to confirm the included integrations.

Is your existing phone system more drama than dial tone? Book a chat with CloudTalk – we make calls fun again!

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