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Integrated Communication.
Unite the powers of AI, help desk, and proactive support to turn customer service into your biggest competitive advantage.
CloudTalk’s integration with Intercom lets you…
AI-Powered Service
Let Intercom’s Fin AI respond to routine questions based on your knowledge base and close more tickets faster.
Self-Help Center
Integrate your help center into your entire online presence and allow users to answer their questions faster.
Seamless Collaboration
Comment and discuss tickets directly in a shared inbox to streamline resolution with effective collaboration.
CUSTOMIZATION
Thrive on tailored ticketing
Choose when and how CloudTalk automatically creates tickets to streamline individual teams’ workflows and maximize overall organizational efficiency.
UNIFIED COMMUNICATIONS
From start to success
Maintain a complete overview of all your prospect/customer interactions across calls and SMS messages and create the ultimate personalized experience.
MORE PREDICTABILITY
Always ready
Know who’s on the line before you pick up the phone. CloudTalk provides your agent with that prospect’s existing tickets directly in CloudTalk’s phone apps.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
"CloudTalk’s AI has cut our call quality analysis from 2 hours to 20 minutes daily and reduced mis-targeted leads by 24%, allowing us to focus on strategic growth."
Sara Konickova Sales Ops Manager
See customer story
FAQs
What is the Intercom + CloudTalk integration?
The Intercom phone integration connects sales, marketing, and support to create a holistic omnichannel communication solution that allows you to reach audiences anywhere and anytime. When you are logged into your Intercom account, all phone numbers are automatically converted into a clickable format, allowing you to easily initiate calls with a single click – at CloudTalk, we call this click-to-call feature.
How does the Intercom + CloudTalk integration work?
Integrating Intercom with CloudTalk allows you to seamlessly synchronize customer contact details, as well as your call and conversation history, across the two platforms. These updates happen automatically at regular intervals, ensuring that you always have access to up-to-date information.
Why should you use Intercom + CloudTalk?
There are 7 key benefits to using the Intercom + CloudTalk integration.
They include:
– Customer contact details (name, email, phone number,
company, etc.)
– Call history, including call recordings
– Notes and comments
– Conversations from Intercom
– Email and chat communication
– Various other activities related to Intercom and CloudTalk
– Clickable phone number format for quickly initiating calls online and across
work tools
What other integrations does CloudTalk offer?
CloudTalk offers over 35 integrations to streamline your business operations. These include Pipedrive and Salesforce for CRM management, Freshdesk for customer support, Onpipeline CRM for sales tracking, Amplemarket for sales teams, Nicereply for customer feedback, HubSpot for marketing, and many more.
CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.
