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Protect Client Privacy
Cut your support costs by up to 33% while providing your customers with the best service using Insurance Call Center software. Satisfaction guaranteed.
Trusted by 4,000 companies worldwide
Save <3 Minutes on Every Call
Guarantee client satisfaction with a suite of advanced automation features for insurance companies. Take full control of your call flows, streamline operations, and save up to 3 minutes on every call.
CloudTalk’s advanced features, like IVR and call recording, have helped provide a more personalized and efficient customer experience. This has led to higher customer satisfaction and positive reviews, ultimately driving customer retention and loyalty.
Gabriel R. Small-Business
Cut Costs by 33%
Cut costs by up to 33% by eliminating landlines, extensive set-ups, and expensive call costs. Leverage all the benefits the Internet has to offer with insurance call center software, boost agent productivity, and grow your ROI.
Excellent VOIP solution for business with all the features we need to use with Pipedrive. I like that it works well with Pipedrive keeping our contacts organized and allowing us to set up a channel answering service. The call recording feature is great and we use it daily to keep track of information and leads. Also has a great and responsive support team that is always able to help us.
Brendan H. Small-Business
CloudTalk plays well with others
CloudTalk can be easily integrated into your existing CRM, e-commerce, or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and more. Your agents will see all caller details in one place, so they can help the client more thoroughly and quickly.
CloudTalk’s integration with other business tools such as CRM and helpdesk software enhances the user experience by providing a seamless workflow for customer interactions. The platform also supports integration with third-party apps, enabling you to customize the platform to suit your specific business needs.
Suki R. SDR / Account Management
Plans worth every dollar
Streamline Inbound and Outbound Calls
Route calls to the right agents or departments based on predefined rules or customer preferences and watch customer satisfaction soar. VoIP software allows you to efficiently manage incoming and outgoing calls with features such as call routing, call forwarding, and automated call distribution.
Provide Better Customer Support
Let agents access customer information and call history with a click while providing personalized assistance. Provide faster support and grow your 1st call resolution with information from previous client interactions.
Optimize Agent Performance
Let your supervisors and quality assurance teams easily review calls for training, compliance, and customer dispute resolution. Call monitoring helps maintain service quality, identify areas for improvement, and ensure regulatory compliance.
Free Up Agent Capacity with Self-Service
Help your teams handle high call volumes better, reduce wait times, and optimize agent workload. Automate call handling and offer self-service options to let customers access policy information, make payments, report claims, and perform other routine tasks through voice or keypad inputs.
Save Time with 3rd Party Integrations
Integrate your Insurance Call Center Software with CRM systems, policy management software, and other systems. These integrations allow your agents to access real-time customer data, policy details, claim information, and transaction history during calls, facilitating faster and more accurate responses.
Make Better Data-Driven Decisions with Analytics
Let supervisors and managers track metrics, generate reports, and export data with a click. Identify trends, evaluate operational efficiency, and make data-driven decisions to enhance call center performance.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
"CloudTalk’s AI has cut our call quality analysis from 2 hours to 20 minutes daily and reduced mis-targeted leads by 24%, allowing us to focus on strategic growth."
Sara Konickova Sales Ops Manager
See customer story
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CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.
