HubSpot Phone System Integration

Call Center
for HubSpot

Combine the strength of your CRM and powerful calling features with CloudTalk’s HubSpot VoIP Integration. Make and receive calls, send SMS messages, and save time on manual tasks with 2-way synchronization.

Made by

CloudTalk

HubSpot certified app

Category

CRM

Use for

Productivity

Collaboration

Lead Gen

Sales

Users

Agents

Supervisors

Trusted by Thousands

1,100 Reviews on G2

4,000+

Satisfied customers

160+

international numbers

300%

More calls per day

50%

Lower wait times

Why Integrate HubSpot with CloudTalk?

Set up the HubSpot call center integration with just a few clicks and streamline your operations with easy access to calling, SMS, and actionable insights. Automate workflows with custom triggers and keep data up-to-date with 2-way synchronization. Synchronize data, view call outcomes, listen back to voicemails, make calls, monitor metrics, and make a meaningful difference.

What Is HubSpot?

A market-leading, cloud-based CRM platform with 228,000 satisfied customers worldwide. Manage customer relationships, track sales and support projects, automate tasks, and analyze data for growth.

HubSpot Phone Integration Benefits

Make Smarter Calls with Campaigns

Speed up operations and boost customer satisfaction with CloudTalk’s Hubspot call integration.  Enable CloudTalk’s HubSpot CTI to make and take calls from the CRM instantly, with a single click and no manual dialing. Populate Power Dialer campaigns with HubSpot contact lists and reach 3x more customers every day.

Automate Engagements

Speed up sales and support processes with workflow automation for HubSpot telephony. Set up custom triggers for logging information, initiating follow-up calls, and sending SMS messages when your predefined conditions are met. Give your agents the space to deliver exceptional customer experiences and grow your revenue. 

Log Calls Effortlessly

Save hours manually updating your CRM to match your call center data with seamless 2-way synchronization for the HubSpot phone integration. Automatically log all made, accepted, and missed calls and assign them to their respective contacts along with voicemails and SMS messages to maintain complete operational clarity.

Unify Data Management

Ensure contact data accuracy across the board with the HubSpot call center software integration. CloudTalk regularly refreshes your records and removes duplicates every 5 – 10 minutes, meaning you enjoy constant, real-time access to up-to-date customer and prospect names, phone numbers, email addresses, and deal statuses. 

How to Integrate HubSpot with CloudTalk?

  1. Ensure you have a CloudTalk Essential plan and admin access for both tools.
  2. Log into your CloudTalk account and navigate to Settings > Integrations.
  3. Select HubSpot from the integration list and click “Add Integration”.
  4. Sign into your HubSpot account when prompted and authorize data access.
  5. Configure your settings for workflows, call logging, and synchronization rules.
  6. Map custom fields by matching HubSpot and CloudTalk naming conventions.

How to Set Up Calling in HubSpot?

  1. Make sure you have a HubSpot Sales/Support Hub Professional plan.
  2. Log into your HubSpot account and go to the HubSpot Marketplace.
  3. Search for and install the “CloudTalk CTI” integration.
  4. Go to HubSpot > Settings > Objects > Activities > Calling.
  5. Select CloudTalk as your default calling provider and assign numbers.
  6. Open any Contact, Deal, or Company record in HubSpot.
  7. Find the CloudTalk CTI widget in the right-hand panel.
  8. Start making calls and sending SMS directly from HubSpot!

What Data Do HubSpot & CloudTalk Share?

HubSpot

CloudTalk

CloudTalk receives

Workflow Actions:
Custom triggers for logging, initiating calls, sending SMS messages.

Workflow Actions

HubSpot & CloudTalk exchange

Contact Information:
Names, emails, phone numbers, and company details.

Contacts and Companies

Campaign Data:
Tags and contact lists for dialer campaigns.

Campaign Data

HubSpot receive

Call Data:
Missed and answered calls, durations, and outcomes.

Call Details

Deals:
Call recordings, transcripts, and voicemails.

Voicemails and Transcripts

Why CloudTalk for Your HubSpot Call Center?

AI-Powered

Make Smarter Calls with Conversational Intelligence

Remove the guesswork and rage-inducing repetition from your operations with Automatic Call Recording and Transcription. Gain clarity for all your calls with Topic Extraction and Sentiment Analysis and coach agents with actionable insights.

Infinitely Scalable

Enter 160+ International Markets Instantly

Go global and expand your company’s reach with one of the largest offers of international, local, and toll-free numbers available on the market today. Scale your call center solution alongside your strategies and ensure your success for years to come.

Customer-Focused

Sell, Support, Satisfy Customers & Succeed

Put the people at the center of everything you do with call center features designed to turn customer success into your greatest competitive advantage. Decrease wait times by <80% and increase your outbound success rate by <250% the easy way.

Find out why our customers love us

Learn how Swille reduced Support Tickets by 50%

CloudTalk allowed our CRM team to move from firefighting technical issues to making strategic improvements. Now, tickets are about configurations, not dropped calls or connectivity problems.

Mariana R.

Product Manager

Learn how Dentakay grew call volume by 2.5X

The power dialer has been a game-changer for managing our call volume. Since we implemented the feature, about 90% of our agents are using it to automate dialing, saving time. The power dialer makes handling both new and old leads easier. It’s been crucial for our growth—our call volume has seen a 2.5X increase in just 8 months.

Ahmed A.

Data Management and Reporting Specialist

Learn how Capitalo boosted efficiency by 83.3% with AI

CloudTalk’s AI conversation intelligence drastically improved our efficiency. We’ve cut call quality analysis time from 2 hours to 20 minutes a day and reduced wrongly targeted leads by 24%, enabling us to focus on strategic growth while maintaining consistency across markets.

Sara Konickova

Sales Ops Manager

FAQs

How do I connect my phone to HubSpot?

Connect your phone to HubSpot via the integration settings in the HubSpot call center for seamless calling and data synchronization​.

Can I make calls through HubSpot?

Yes, make calls directly through HubSpot’s dialer and log them in the HubSpot call center for streamlined communication.

Does HubSpot have telephony?

Yes, HubSpot supports telephony features for managing inbound and outbound calls via integrations like the HubSpot call center​.

Does HubSpot have a phone dialer?

Yes, the HubSpot call center includes a phone dialer for managing HubSpot inbound calls and outbound campaigns​.

What is the best SMS integration for HubSpot?

CloudTalk offers seamless SMS integration for automating workflows and managing HubSpot inbound calls effectively​.

Does HubSpot have an autodialer?

Yes, HubSpot supports autodialers through integrations like CloudTalk’s HubSpot call center, enhancing productivity and call management.

Is your existing phone system more drama than dial tone? Book a chat with CloudTalk – we make calls fun again!