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Boost Call Volume
By Up to 122%
Transform your sales and support operations with a hosted call center built for high-growth teams. CloudTalk delivers crystal-clear voice quality across 180 countries, seamless CRM integration, and AI-powered analytics.
Over 4,000 businesses use CloudTalk to have MORE and BETTER calls
Why Choose a Hosted Call Center Platform?
Integrate Without Limits
Bring your hosted call center system into your tech stack. Connect with 35 popular tools, including Salesforce, Zendesk, and HubSpot and boost agent productivity by 120%.
Scale Operations Globally
Deploy your hosted call center services across 180 countries without headaches. Add local numbers instantly and maintain rock-solid call quality everywhere.
Master Performance Data
Turn your cloud-hosted call center into a data powerhouse. Get visibility into agent performance, call analytics, and customer engagement metrics. Make faster, smarter decisions.
Streamline, Scale, Secure
A hosted call center removes the need for on-premise hardware through cloud-based deployment. Your entire phone system operates through secure data centers, enabling teams to work from anywhere while maintaining enterprise-grade reliability.
Unlike traditional setups requiring expensive PBX systems and physical infrastructure, hosted call center solutions handle everything in the cloud. As a cloud alternative, CloudTalk transforms how modern businesses communicate. Connect teams across 180 countries, integrate with your existing tools, and manage everything through an intuitive interface.
We weren’t afraid of switching to CloudTalk at all. It’s extremely easy to change things, the product is always evolving and they are constantly proposing new solutions.
Nelly Donnelly, Service Delivery Manager at Nokia
AI-powered Automation for 120% Higher Call Volume
Transform your communication infrastructure with hosted call center systems for businesses of all sizes. Keep every call secure and compliant with built-in encryption, call recording, and data protection standards. Scale from 5 to 500 agents without adding hardware or complexity.
Our hosted VoIP call center technology enables:
- Instant team expansion across 180 countries
- Seamless integration with 35+ business tools including Salesforce and HubSpot
- 2x higher call volume
- Advanced analytics and real-time performance monitoring
CloudTalk has truly been a trusted partner in driving our success across borders, and we highly recommend them to any global business looking for a reliable and hassle-free VoIP solution.
Ibrahim Imam, CEO MENA & APAC at PlanRadar
Save 3 Minutes per Call
Transform scattered communication tools into a unified system. Modern businesses need seamless data flow between systems. CloudTalk’s hosted call center solutions create a single source of truth for all customer interactions, saving teams 3 minutes per call through automated data management.
Strategic integrations that drive growth:
- Instant sync with Salesforce, HubSpot, and 35+ key platforms
- Automated data entry across all your tools
- Real-time customer data popups on incoming calls
- Custom workflow automation triggers
- Two-way synchronization with your CRM
We use Salesforce as our CRM, and the integration with CloudTalk has been seamless. It enabled us to provide a more personalized experience for our customers and improve our overall service quality.
Elay Sasson, Call Center Manager at MyHeritage
40% Lower Total Cost of Ownership vs. On-Premise
Save on expensive hardware and maintenance fees. Modern hosted call center services deliver enterprise capabilities at SMB-friendly prices. CloudTalk’s online hosted call center eliminates hidden costs while providing advanced features like AI analytics, automated workflows, and unlimited scalability.
Cloud deployment advantages:
- Zero upfront infrastructure costs
- Pay-as-you-grow model with transparent pricing
- Built-in redundancy and automatic updates
- 40% lower total cost of ownership vs. on-premise
- Included 24 hour technical support with 5-minute response time
CloudTalk improved our team’s cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend.
Yohann Bensadoun, Global Supply Growth at Glovo
Plans worth every dollar
Plan Your Configuration
Start with a personalized setup call. Our experts help map your existing workflow to CloudTalk’s hosted call center systems. Define routing rules and integration requirements in one session.
Deploy Without Downtime
Import your team data and configure your hosted call center platform. Connect your CRM, set up phone numbers across 160+ countries, and customize your IVR.
Launch and Scale
Go live with your cloud hosted call center in under 24 hours. Add new users instantly, enable advanced features as needed, and access 24/7 support with 5-minute response times.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
"CloudTalk’s AI has cut our call quality analysis from 2 hours to 20 minutes daily and reduced mis-targeted leads by 24%, allowing us to focus on strategic growth."
Sara Konickova Sales Ops Manager
See customer story
Key Features of Our Hosted Call Center Platform
FAQs
What is a hosted call center?
A hosted call center is a type of call center solution where the service provider hosts the call center infrastructure on their own servers and provides access to it through the internet. This allows businesses to access the call center from anywhere with an internet connection and without maintaining their own infrastructure.
What is a cloud-based call center?
A cloud-based call center is a software-as-a-service (SaaS) solution that allows businesses to manage customer interactions from a remote server. This type of call center is becoming increasingly popular due to its flexibility, scalability, and cost-effectiveness. Cloud-based call centers can be easily accessed from anywhere with an internet connection, making it ideal for remote work and distributed teams.
What are the benefits of a hosted call center?
A hosted call center offers many benefits, including cost savings, scalability, flexibility, and ease of use. This cloud-based solution can reduce their upfront costs and pay only for the services they need to meet changing business needs.
What are the 4 types of call centers?
There are four types of call centers: inbound, outbound, blended, and virtual. Each type has its own specific characteristics and objectives.
Inbound call centers receive incoming calls from customers seeking assistance.
Outbound call centers make outgoing calls to potential customers.
Blended call centers handle both incoming and outgoing calls.
Virtual call centers rely on technology to connect agents with customers remotely.
Read more about types of call centers.
What are the 2 types of call center services?
The two main types of call center services are inbound and outbound. Inbound call centers receive incoming calls from customers seeking assistance, while outbound call centers make outgoing calls to potential customers. Inbound call centers typically focus on customer service and support, while outbound call centers often focus on sales and marketing.
How much does a hosted call center cost?
If you’d like to find out how the pricing of a hosted call center is calculated, and what can impact the final price you’ll pay for a solution, read our hosted call center pricing guide.
CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.
