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HelpScout Phone System Integration
Call Center for HelpScout
Combine the strength of your help center and powerful calling features with CloudTalk’s HelpScout VoIP Integration. Make and receive calls, send SMS messages, and save time on manual tasks with 2-way synchronization.
Made by
CloudTalk
Category
Helpdesk
Use for
Customer Support
Call Logging
Workflow Automation
Ticket Management
Users
Support Agents
Customer Experience Teams
Supervisors
Trusted by Thousands
1,150 Reviews on G2
1200
Companies across the world
82%
Increase of call volume
23%
Less missed calls
1326€
Save per year
HelpScout Phone Integration Benefits
Seamless Ticketing & Call Sync
Automatically log all inbound and outbound calls into HelpScout tickets, including call details and timestamps. Keep customer interactions up-to-date without manual entry, ensuring support teams have a complete view of communication history.
Click-to-Call for Faster Responses
Boost efficiency with click-to-call functionality directly within HelpScout. Initiate calls with a single click from customer tickets, eliminating the need to switch between platforms and enabling agents to resolve issues more quickly.
Automated Call Notes & Tags
Save time with automated call notes and tags synchronized between CloudTalk and HelpScout. Attach call summaries, recordings, and important details to tickets, allowing agents to provide personalized support with full context.
Enhanced Experience with Analytics
Access real-time analytics on call performance, agent activity, and customer interactions. Identify trends, optimize workflows, and improve support efficiency with data-driven insights directly within HelpScout.
Why Integrate HelpScout with CloudTalk?
Integrate CloudTalk with HelpScout to streamline customer support by handling calls, SMS, and customer inquiries all in one place. Automatically log calls, access real-time customer data, and improve response efficiency with two-way synchronization.
Enhance agent productivity with seamless call routing, voicemail tracking, and click-to-call functionality directly within HelpScout. Monitor key performance metrics and ensure every conversation is logged for better customer insights.
What Is HelpScout?
HelpScout is a help desk platform designed for customer support teams. It provides shared inboxes, live chat, automation, and reporting tools to help businesses manage inquiries efficiently and deliver exceptional customer service.
What Data Does CloudTalk & HelpScout Share?
HelpScout
CloudTalk
HelpScout receives
Call Data:
Includes timestamps, call duration, and call outcomes for customer history.
Call Data
Voicemail & Recordings:
Automatically attach call recordings and voicemails to tickets.
Voicemail & Recordings
CloudTalk processes
Workflow Actions:
Automate call logging, initiating calls, and sending SMS messages.
Workflow Actions
HelpScout & CloudTalk exchange
User Matching:
Associates Help Scout users with CloudTalk agents for seamless workflows.
User Matching
Automated Tagging:
Assigns call tags and priorities based on predefined rules.
Automated Tagging
How to integrate HelpScout with CloudTalk?
- Ensure you have admin access in both Help Scout and CloudTalk.
- Log into CloudTalk and navigate to Settings > Integrations.
- Select Help Scout from the list and click “Add Integration”.
- Authorize Help Scout by logging in and granting CloudTalk permission to access data.
- Configure call settings in Help Scout to enable call logging and ticket creation.
- Assign phone numbers to agents within CloudTalk for seamless call routing.
- Enable Click-to-Call to make outbound calls directly from Help Scout tickets.
- Start making and receiving calls while automatically syncing customer interactions.
Find out why our customers love us
Learn how Swille reduced Support Tickets by 50%
CloudTalk allowed our CRM team to move from firefighting technical issues to making strategic improvements. Now, tickets are about configurations, not dropped calls or connectivity problems.
Learn how Dentakay grew call volume by 2.5X
The power dialer has been a game-changer for managing our call volume. Since we implemented the feature, about 90% of our agents are using it to automate dialing, saving time. The power dialer makes handling both new and old leads easier. It’s been crucial for our growth—our call volume has seen a 2.5X increase in just 8 months.
Learn how Capitalo boosted efficiency by 83.3% with AI
CloudTalk’s AI conversation intelligence drastically improved our efficiency. We’ve cut call quality analysis time from 2 hours to 20 minutes a day and reduced wrongly targeted leads by 24%, enabling us to focus on strategic growth while maintaining consistency across markets.
An Overview of HelpScout Integration and CloudTalk
AI-Powered
Make Smarter Calls with Conversational Intelligence
Remove the guesswork and rage-inducing repetition from your operations with Automatic Call Recording and Transcription. Gain clarity for all your calls with Topic Extraction and Sentiment Analysis and coach agents with actionable insights.
Infinitely Scalable
Enter 160+ International Markets Instantly
Go global and expand your company’s reach with one of the largest offers of international, local, and toll-free numbers available on the market today. Scale your call center solution alongside your strategies and ensure your success for years to come.
Customer-Focused
Sell, Support, Satisfy Customers & Succeed
Put the people at the center of everything you do with call center features designed to turn customer success into your greatest competitive advantage. Decrease wait times by <80% and increase your outbound success rate by <250% the easy way.
What Do Our World-Class Customers Say?
Customer focus is a foundational pillar for everything we do. Whether you’re helping your clients, or reaching out to close a deal, we help ensure you have all the tools and support you need to succeed. But don’t take it from us. Here’s what CloudTalk’s happy customers have to say!
1,150 Reviews on G2
I love the smart dialer as it removes procrastination from cold calling business development time. I also recently trialled the AI notetaker and will be purchasing that as it removes the need to write notes manually. It was very accurate as well!
Craig H. 
Co-Founder
We needed the lines for our business with a lot of urgency and the team resolved it for us in just one business day. Everything was integrated and set up immediately, ready for our team to deliver support right away.
Carlotta B.
Project Manager
Easy to use. I love that support quickly and clearly helped me understand the more difficult mechanisms. The integration via API with our inhousing application also allowed for automations like SMS reminders.
Daniel S.
Customer Support Specialist
It’s simple to use, has a clean interface, and offers many options for using numbers from many parts of the world. It’s also a great tool to use for opening accounts on messaging platforms like WhatsApp and Telegram.
Ivan M.
Revenue System Specialist
The calling dashboard and the reporting structure is flawless as it supports campaign-wise reporting as well. We can allocate caller IDs to ISDRs, making it easier to use them whenever required in real-time…
Arun S
Senior Manager
For us the main upside of using CloudTalk is saving of contacts. We’re a business thousands of people contact, so seeing who’s calling prior to taking the calls is a big boost. It also has detailed analytics for tracking.
Joe P.
Account Manager
FAQs
What is HelpScout used for?
HelpScout is a customer service platform for managing emails, live chats, and customer interactions efficiently. It integrates with CloudTalk for calling.
Can I make and receive calls directly from HelpScout using CloudTalk?
Yes, the HelpScout Cloud Phone System Integration allows users to make and receive calls within HelpScout while logging call details automatically.
Is there a limit to the number of calls I can make or receive through the HelpScout-CloudTalk integration?
Call limits depend on your CloudTalk plan, but HelpScout seamlessly logs unlimited calls, voicemails, and interactions for streamlined support.
How long does it take to integrate HelpScout with CloudTalk?
The integration process takes just a few minutes—connect your accounts, enable call logging, and start making calls directly from HelpScout.
Is the HelpScout-CloudTalk integration free?
HelpScout-CloudTalk integration is available with CloudTalk plans, though some advanced features may require an upgraded subscription.
