Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
|
Grasshopper |
Nextiva |
CloudTalk |
|
|---|---|---|---|
| Annual price overview (per user/per month) | $26-$80 | $17.95 – $67.95+ | $25 - $50 |
| Free trial | Yes - 7 days. Doesn’t require a credit card. | Yes - 7 days for the first plan. Demo option for other plans. | Yes - 14 days. Doesn't require a credit card. |
| Integrations | Integrates with 8 external tools, including Skype, Livechat, and Google Voice. | Essential plan only has MS Outlook and Google Contacts integrations. Advanced integrations with higher plans | 40+ integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom. |
| Mobile application | Yes, compatible with both Android and iOS. | Yes, compatible with both Android and iOS. | Yes, compatible with both Android and iOS. Available in a Starter plan. |
| Call recording | Does not offer any call recording functionality. | Available from Enterprise plan. | Available in all plans. |
| Call tagging | Does not mention this feature. | Does not offer a built-in Call notes/tags feature. | CloudTalk allows you to add notes and tags for each customer after a call has ended. |
| Click-to-call | Does not mention this feature. | Does not feature click to call. | Yes, available in all plans. |
| ACD | Does not mention this feature. | Features only an Auto attendant tool. | Yes |
| Voicemail | Offers a voicemail transcription. | The shared voicemail inbox gathers all messages at one place. | You can create individualized or group voicemail messages and play them from the internet browser. |
| Open API | Yes | Does not mention this feature. | Yes |
| Customer support | Customer support via the GoTo platform. Phone support and Knowledge Base articles available. | Offers 24/7 email, chat and phone support for each plan. | Customer support available 24/7. We offer email, phone, chat support, and an option of a dedicated account manager. |
Offers 3 plans. If paid annually, they range from $26 to $80 a month. Their cheapest Solo plan comes with just one phone number.
Offers 4 plans. Costs range between $17.99 and $67.95 annually and $24.95 to $75.95 monthly.
Nextiva offers cheaper plans for better value.
Grasshopper offers several outstanding features, such as automated attendant and customizable hold music features.
On the other hand, Grasshopper only integrates with a handful of systems, such as Google Voice or Skype.
Nextiva mainly offers advanced IVR and truly professional greetings. With Enterprise plan higher, you get unlimited SMS, voice transcription plus a single sign-on.
Unlike Grasshopper, it offers many integration possibilities. You get Zendesk, HubSpot, Salesforce, and many more.
In terms of features, Nextiva is a better fit for scaling business.
Grasshopper scored 4.4 / 5 on Capterra (314 reviews) and 4.1 / 5 on G2 (131 reviews). Users love the customizability of the software.
However, some Grasshopper customers claim that the calls don’t always go through, and support is sometimes hard to reach. Especially from outside the US.
Nextiva earned a score of 4.2 / 5 on Capterra (186 reviews) and 4.4 out of 5 on G2 (749 reviews).
Customers see Nextiva as a very straightforward, user friendly and flexible solution. That said, users criticized customer service, sound quality and frequent bugs (dropped calls).
While Grasshopper scored more highly on Capterra, it came up short on G2. Therefore, we proclaim Nextiva a winner.
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
Grasshopper only has 16 of them. CloudTalk has you covered with 70 tools that can adapt to all of your business’ needs.
Nextiva focuses mainly on a desktop application. We launched a remastered CloudTalk Go application that allows you to call with ease from anywhere.
CloudTalk has more advanced capabilities compared to Grasshopper calling tools – such as ACD, IVR, call recording, and skill-based routing.
CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Our flagship tools include several advanced dialers(power and smart).
Furthermore, your reps can be better informed about customers’ calling history thanks to Call Notes and Tags. CloudTalk also lets you keep a local presence. We offer over 140 international numbers.
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
IT & Operations
Sales
Customer support
Company-wide
Software & Tech
Financial Services
Professional services
Education & E-learning
Remote teams
Business phone system
Calling for HubSpot
Small businesses
Medium & Large businesses
Zendesk
Pipedrive
Salesloft
