Google Voice vs Zoom Phone

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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Google Voice vs Zoom Phone and How They Compare to CloudTalk

8 companies

Property

Annual price overview
(per user/per month)

Integrations

Open API

Extensions

Click to Call

Call recording

Local numbers

Smart dialer

Mobile application

Customer support options

Cloudtalk

$25 – $50

35+ integrations

CRM integrations include industry leaders like HubSpot, Zapier or Intercom.

Up to 8-digit extensions with site codes from a Premium plan.

Yes, from a starter pack.

Available in all plans.

1 local number free for each plan.

Yes, also offers predictive and power dialers.

Customer support available 24/7.

Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.

Pinned

Google Voice

$10 – $30

Integrates with all Google Workspace products but doesn’t currently integrate with external providers e.g. CMS systems.

Does not mention this feature.

Does not offer extensions.

Supported by the Google Search technology.

Available in all plans.

Available as an add-on.

Does not mention this feature.

The Google Voice Help platform with FAQ pages. You can also get help from the Google Voice Community.

Zoom Phone

$10 – $20

42 integrations including CRMs, analytics, and collaboration tools,

such as Slack, HubSpot, Zendesk, or Google Workspace.

All plans support extensions.

Available in all plans.

1 local number free for each plan.

Does not mention this feature.

Offers live chat, community forums, online support case, and FAQ.

Discuss the detailed comparison and choose your winner.

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Google Voice vs Zoom Phone

Pricing: Which Service
Fits Your Budget?

Swipe to see the winner

3 plans, ranging in price from $10 to $30 per user/month paid monthly. There is no annual plan available.

3 plans, ranging in price from $10 to $20 per user/month paid annually for US customers. Prices for EU countries differ.

The Zoom Phone Pro plan costs less than the Google Voice Premier plan. But does that mean it’s more worth it? Let’s find out.

Result

Features: Which Phone System
Powers Your Team Better?

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Offers less than 20 features. The software is designed with the individual or small team in mind and the focus is on enabling reliable phone calls. The solution only integrates with other Google Workspace products.

The 35+ features include advanced solutions such as Whispering, Call Monitoring, and ACD, but it lacks important ones such as auto-dialers. Currently offers 42 integrations: Google Workspace is one of them.

Zoom Phone offers almost twice as many features and integrates with a wide range of tools, such as HubSpot, Microsoft, Slack, or Google.

Result

Customer Satisfaction: Which
Service Has the Happiest Customers?

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Users love the call quality, and the fact that they can easily obtain new phone numbers from any country. But, many users don’t always get alerts of incoming calls, or the call is not labeled. Many users were dissatisfied with the lack of customer support.

On Capterra, Zoom Phone got a 4.5 out of 5 rating from 117 user reviews. On G2, the solution is not presented separately. The Zoom software has a 4.5 out of 5 rating out of 40,780 reviews. Based on user reviews, Zoom Phone offers amazing sound quality and it’s easy to use on the go, but lacks basic features such as the Power Dialer: it’s better to use it for meetings only.

According to customer reviews on G2 and Capterra, most users prefer Zoom Phone when it comes to the selection of features, flexibility, and call quality.

Result

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced?
Meet CloudTalk!

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk Compares to Google Voice and Zoom Phone

While Zoom Phone offers around 35 features and Google Voice less than 20, we have you covered with 100 advanced tools to serve and support all business needs.

Many users report that it’s hard to access Zoom customer support. At CloudTalk, we know that when you get stuck, you waste precious minutes away from your business. We offer 24/7 via phone, chat, and email, in more and more languages.

CloudTalk provides you with advanced calling features compared to the basic Google Voice and Zoom Phone calling. With tools like Power Dialer, IVR, ACD, and skill-based routing, you can automate a large portion of your calling process, saving time and resources.

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Pricing: Transparent memberships for businesses of any size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

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Features

Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

Expore Features

Advantages and reviews of CloudTalk

Still not convinced? Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 min.

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

G2 Reviews proof

The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.

Franco Viale Leyva
Head of Commercial Performance at Poliglota

Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.

Frederico Lopes
Head of Customer Service at DiscoverCars

CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.

Pavel Pribis
CEO of Boataround