How CloudTalk compares to Google Voice and OpenPhone

While Google Voice offers 17 features and OpenPhone offers 22, we have you covered with 70 tools that can adapt to all of your business needs.

Google Voice customers lack the sort of advanced analytics offered by CloudTalk. For example, with Custom reporting, you can filter any data you need within seconds. Search by agent, phone number, queue, timeframe, etc.

OpenPhone customers often complain about a lack of integrations. One reviewer on Capterra said: “I wish it had the ability to integrate with other CRM systems.” Well, CloudTalk certainly fills this void. Our 40+ integrations with CRM, Helpdesk, E-commerce and Sales Automation tools make incorporating CloudTalk into your company’s current workflow a snap. 

Pricing: Transparent memberships for
businesses of any size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

Furthermore, while OpenPhone is extensively used by smaller businesses, CloudTalk aims mainly at mid-size companies looking to grow. Therefore, although you pay more, CloudTalk adapts to your future needs, offering you a long-term solution.

Features

Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power, predictive, and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.