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Gong Phone System Integration
Call Center
for Gong
Combine the strength of your revenue intelligence platform and powerful calling features with CloudTalk’s Gong VoIP Integration. Make and receive calls, send SMS messages, and save time on manual tasks with 2-way synchronization.
Made by
CloudTalk
Category
Other
Use for
Sales Coaching
Call Analytics
Deal Intelligence
AI-Powered Insights
Users
Sales Teams
Account Executives
Customer Success Managers
Trusted by Thousands
1,150 Reviews on G2
4,000+
Satisfied customers
160+
international numbers
300%
More calls per day
50%
Lower wait times
What Data Do Gong & CloudTalk Share?
Gong
CloudTalk
Gong processes
Workflow Actions:
Automate call logging, initiating calls, and sending SMS messages.
Workflow Actions
Gong & CloudTalk exchange
Call Logs
Logs inbound and outbound calls from CloudTalk to Gong for sales performance analysis.
Call Recordings & Transcriptions
Syncs call recordings and AI-generated transcripts to Gong for deeper sales insights.
Call Tags & Notes
Transfers call tags, notes, and dispositions from CloudTalk to Gong for improved deal tracking.
Speaker Identification
Identifies who spoke during the call and syncs this data for coaching and training.
Gong receives
Call Insights & Analytics
Receives AI-powered insights from Gong, including talk ratio, monologue detection, and key moments.
Sales Coaching Recommendations
Provides feedback on call quality and sales effectiveness based on Gong’s analysis.
Keyword Detection & Alerts
Enables keyword tracking in call transcripts, helping teams identify trends in conversations.
Deal & Contact Matching
Matches call interactions with relevant deals and co
Why Integrate CloudTalk with Gong
Seamlessly connect CloudTalk with Gong to unlock AI-powered conversation intelligence and gain deeper insights into every customer interaction. With just a few clicks, your sales and support teams can automatically log calls, sync transcripts, and analyze call data—all within Gong’s powerful analytics platform.
Leverage CloudTalk’s seamless integration to enhance sales coaching, identify deal risks, and optimize communication strategies. Sync call recordings, track key conversation metrics, and empower your team with real-time insights to drive revenue and improve customer engagement.
What Is Gong?
Gong is a market-leading revenue intelligence platform that captures and analyzes customer interactions to provide actionable insights. By using AI-driven conversation analytics, Gong helps sales teams close more deals, improve coaching strategies, and enhance overall business performance.
What Do Our World-Class Customers Say?
Customer focus is a foundational pillar for everything we do. Whether you’re helping your clients, or reaching out to close a deal, we help ensure you have all the tools and support you need to succeed. But don’t take it from us. Here’s what CloudTalk’s happy customers have to say!
1,150 Reviews on G2
I love the smart dialer as it removes procrastination from cold calling business development time. I also recently trialled the AI notetaker and will be purchasing that as it removes the need to write notes manually. It was very accurate as well!
Craig H. 
Co-Founder
We needed the lines for our business with a lot of urgency and the team resolved it for us in just one business day. Everything was integrated and set up immediately, ready for our team to deliver support right away.
Carlotta B.
Project Manager
Easy to use. I love that support quickly and clearly helped me understand the more difficult mechanisms. The integration via API with our inhousing application also allowed for automations like SMS reminders.
Daniel S.
Customer Support Specialist
It’s simple to use, has a clean interface, and offers many options for using numbers from many parts of the world. It’s also a great tool to use for opening accounts on messaging platforms like WhatsApp and Telegram.
Ivan M.
Revenue System Specialist
The calling dashboard and the reporting structure is flawless as it supports campaign-wise reporting as well. We can allocate caller IDs to ISDRs, making it easier to use them whenever required in real-time…
Arun S
Senior Manager
For us the main upside of using CloudTalk is saving of contacts. We’re a business thousands of people contact, so seeing who’s calling prior to taking the calls is a big boost. It also has detailed analytics for tracking.
Joe P.
Account Manager
How to Integrate Gong with CloudTalk?
- Ensure you have a CloudTalk Essential plan and admin access for both CloudTalk and Gong.
- Log into your CloudTalk account and navigate to Settings > Integrations.
- Select Gong from the integration list and click “Add Integration”.
- Sign in to your Gong account when prompted and authorize data access.
- Configure your integration settings, including call logging, transcription syncing, and analytics tracking.
- Map call data fields to ensure seamless synchronization between Gong and CloudTalk.
Gong Phone Integration Benefits
Automate Call Logging & Data Sync
Save time with seamless two-way synchronization. Automatically log inbound, outbound, and missed calls in Gong, complete with transcriptions, notes, and key insights. Ensure your sales team has the latest conversation data at their fingertips.
Improve Coaching with AI-Powered Analysis
Leverage Gong’s AI-powered insights to refine sales conversations. Identify winning talk patterns, detect deal risks, and use real-time feedback to coach reps on objection handling, talk ratios, and conversation effectiveness.
Unify Sales & Customer Data
Eliminate data silos and gain a 360° view of your sales pipeline. Sync CloudTalk calls with Gong to match interactions with deals, contacts, and CRM records. Stay updated with the latest customer information across all platforms.
Turn Conversations into Actionable Insights
Enhance sales performance with AI-driven call analytics. CloudTalk syncs call recordings and transcriptions to Gong, allowing teams to analyze key moments, track customer sentiment, and refine sales strategies based on real data.
Find out why our customers love us
Learn how Swille reduced Support Tickets by 50%
CloudTalk allowed our CRM team to move from firefighting technical issues to making strategic improvements. Now, tickets are about configurations, not dropped calls or connectivity problems.
Learn how Dentakay grew call volume by 2.5X
The power dialer has been a game-changer for managing our call volume. Since we implemented the feature, about 90% of our agents are using it to automate dialing, saving time. The power dialer makes handling both new and old leads easier. It’s been crucial for our growth—our call volume has seen a 2.5X increase in just 8 months.
Learn how Capitalo boosted efficiency by 83.3% with AI
CloudTalk’s AI conversation intelligence drastically improved our efficiency. We’ve cut call quality analysis time from 2 hours to 20 minutes a day and reduced wrongly targeted leads by 24%, enabling us to focus on strategic growth while maintaining consistency across markets.
How to Set Up Calling in Gong?
- Ensure you have a Gong subscription with call tracking and analytics enabled.
- Log into your Gong account and navigate to the Gong Marketplace.
- Search for and install the “CloudTalk CTI” integration.
- Go to Gong > Settings > Integrations > Telephony Systems.
- Select CloudTalk as your default calling provider and assign phone numbers.
- Open any Deal, Contact, or Account record in Gong.
- Find the CloudTalk CTI widget in the interaction panel.
- Start making calls from Gong
An Overview of Gong Integration and CloudTalk
AI-Powered
Make Smarter Calls with Conversational Intelligence
Remove the guesswork and rage-inducing repetition from your operations with Automatic Call Recording and Transcription. Gain clarity for all your calls with Topic Extraction and Sentiment Analysis and coach agents with actionable insights.
Infinitely Scalable
Enter 160+ International Markets Instantly
Go global and expand your company’s reach with one of the largest offers of international, local, and toll-free numbers available on the market today. Scale your call center solution alongside your strategies and ensure your success for years to come.
Customer-Focused
Sell, Support, Satisfy Customers & Succeed
Put the people at the center of everything you do with call center features designed to turn customer success into your greatest competitive advantage. Decrease wait times by <80% and increase your outbound success rate by <250% the easy way.
FAQs
What is Gong used for?
Gong is a revenue intelligence platform that analyzes sales calls, tracks customer interactions, and provides AI-driven insights to boost conversions.
Can I make and receive calls directly from Gong using CloudTalk?
Yes, you can seamlessly make and receive calls through CloudTalk while automatically logging call data and insights in Gong.
Is there a limit to the number of calls I can make or receive through the integration?
No, CloudTalk supports unlimited calling, ensuring your sales and support teams can communicate without restrictions.
How long does it take to integrate Gong with CloudTalk?
The integration takes just a few minutes—authorize access, sync data, and start making calls via the Gong Cloud Phone System Integration.
Is the Gong-CloudTalk integration free?
Yes, the integration is included in CloudTalk plans, though Gong’s pricing and features depend on your subscription.
