Front Phone System Integration

Call Center
for Front

Q: Does Front integrate with VoIP?

Yes, CloudTalk’s Front integration enables VoIP calling, allowing seamless inbound and outbound calls directly from the Front interface.

Q: How do you make a phone call in Front?

Click the CloudTalk widget in Front, select a contact, and start a call with one click. All interactions are logged automatically.

Q: How do you answer a call in Front?

Incoming calls appear in the CloudTalk widget within Front. Answer with one click, access caller details, and log notes instantly.

Q: Is there a limit to the number of calls I can make or receive through the Front-CloudTalk integration?

No, there are no limits. The integration allows unlimited inbound and outbound calls based on your CloudTalk plan.

Q: How long does it take to integrate Front with CloudTalk?

The setup takes just a few minutes—connect CloudTalk to Front, authorize access, and start making and receiving calls instantly.

Q: Is the Front and CloudTalk integration free?

The integration is included in CloudTalk plans, but Front may require a separate subscription.

Q: Can CloudTalk automatically log all call activities in Front?

Yes, all calls, voicemails, and SMS messages are automatically logged in Front for easy tracking and follow-up.

Combine the strength of your Customer Service Platform and powerful calling features with CloudTalk’s Front VoIP Integration. Make and receive calls, send SMS messages, and save time on manual tasks with 2-way synchronization.

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Satisfied customers

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international numbers

300%

More calls per day

50%

Lower wait times

Why integrate CloudTalk with Front?

Set up the Front call center integration with just a few clicks and streamline your operations with easy access to calling, SMS, and actionable insights. Automate workflows with custom triggers and keep data up to date with two-way synchronization. Synchronize data, view call outcomes, listen back to voicemails, make calls, monitor metrics, and make a meaningful difference.

What is Front?

A shared inbox and customer communication platform, Front enables support and sales teams to manage emails, calls, SMS, and social messages from a single dashboard.

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What Data Does CloudTalk & Front Share?

Front

CloudTalk

How to integrate Front with CloudTalk?

Ensure you have a CloudTalk Essential plan and admin access for both tools.
Log into your CloudTalk account and navigate to Settings > Integrations.
Select Front from the integration list and click “Add Integration.”
Sign in to your Front account when prompted and authorize data access.
Configure your settings for workflows, call logging, and synchronization rules.
Map custom fields by matching Front and CloudTalk naming conventions.

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How to Set Up Calling in Front?

Ensure you have a CloudTalk Essential plan and admin access for both tools.
Log into your Front account and navigate to Settings > Integrations.
Search for and install the CloudTalk CTI integration.
Go to Front > Settings > Channels > Calling.
Select CloudTalk as your default calling provider and assign numbers.
Open any Contact, Ticket, or Company record in Front.
Find the CloudTalk CTI widget in the right-hand panel.
Start making calls and sending SMS messages directly from Front!

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Front Phone Integration Benefits

Seamless Call & Ticket Management

Automatically log calls, voicemails, and missed calls as tickets in Front. CloudTalk ensures that every customer interaction is properly recorded, allowing agents to access call history, notes, and recordings in one centralized inbox.

Click-to-Call & Real-Time Customer Insights

Make calls directly from Front with a single click. See caller details, including previous conversations, tickets, and contact information, before answering the phone, enabling faster resolutions and more personalized customer interactions.

Two-Way Contact Sync for Consistency

Keep your contact data updated across both platforms. When a new contact is created or modified in Front, CloudTalk syncs the changes automatically, ensuring your sales and support teams always have the most up-to-date customer information.

Customizable Workflows for Better Organization

Ensure data accuracy across platforms with real-time contact synchronization between CloudTalk and Front. CloudTalk refreshes your records every 5–10 minutes, removing duplicates and providing access to customer names, phone numbers, emails, and ticket statuses.

An Overview of Front Integration and CloudTalk

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Make Smarter Calls with Conversational Intelligence

Remove the guesswork and rage-inducing repetition from your operations with Automatic Call Recording and Transcription. Gain clarity for all your calls with Topic Extraction and Sentiment Analysis and coach agents with actionable insights.

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Enter 160+ International Markets Instantly

Go global and expand your company’s reach with one of the largest offers of international, local, and toll-free numbers available on the market today. Scale your call center solution alongside your strategies and ensure your success for years to come.

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Customer-Focused

Sell, Support, Satisfy Customers & Succeed

Put the people at the center of everything you do with call center features designed to turn customer success into your greatest competitive advantage. Decrease wait times by <80% and increase your outbound success rate by <250% the easy way.

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