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Freshsales Phone System Integration
Call Center for Freshsales
Combine the strength of your CRM and powerful calling features with CloudTalk’s Freshsales VoIP Integration. Make and receive calls, send SMS messages, and save time on manual tasks with 2-way synchronization.
Made by
CloudTalk
Category
CRM
Use for
Sales Management
Lead Tracking
Call Automation
Workflow Synchronization
Users
Sales Representatives
Support Teams
Supervisors
Trusted by Thousands
1,150 Reviews on G2
1200
Companies across the world
82%
Increase of call volume
23%
Less missed calls
1326€
Save per year
Freshsales Phone Integration Benefits
Boost Sales Efficiency
Streamline sales efforts by integrating CloudTalk with Freshsales. Automatically log calls, track interactions, and prioritize leads with AI-powered scoring. Keep your sales team focused on closing deals instead of managing data manually.
Smart Call Routing & Automation
Enhance customer interactions with intelligent call routing and automation. Assign inbound calls based on lead priority, trigger follow-up actions, and sync customer interactions with Freshsales. Never miss a deal with automated workflows.
Seamless Multi-Team Collaboration
Enable sales, support, and marketing teams to work together effortlessly. Sync call history, customer notes, and deal updates across Freshsales, Freshmarketer, and Freshservice. Ensure full visibility at every stage of the customer journey.
Advanced Insights & Reporting
Get real-time analytics on call performance, sales conversions, and customer interactions. Use CloudTalk’s detailed call tracking combined with Freshsales reports to make data-driven decisions and optimize sales strategies.
Why Integrate CloudTalk with Freshsales?
Set up the Freshsales call center integration in minutes and enhance sales workflows with built-in calling, SMS, and automation tools. Keep customer data synchronized, log call details instantly, and track conversations without leaving your CRM.
Automatically log call outcomes, store recordings, assign follow-ups, and analyze sales performance to improve efficiency. With CloudTalk and Freshsales, sales teams can prioritize leads and close deals faster.
What is Freshsales?
Freshsales is a sales CRM designed to help teams track leads, manage deals, and optimize sales processes.
What Data Does CloudTalk & Freshsales Share?
Freshsales
CloudTalk
Freshsales receives
Call Data:
Missed calls, call durations, and call outcomes are stored in Freshsales.
Call Data
Task & Follow-ups:
Creates follow-up tasks in Freshsales based on call outcomes.
Task & Follow-ups
CloudTalk processes
Workflow Actions:
Automate call logging, initiating calls, and sending SMS messages.
Workflow Actions
Freshsales & CloudTalk exchange
User Matching:
Associates Freshsales users with CloudTalk agents for seamless call routing.
User Matching
Pipeline Updates:
Automatically updates lead status and pipeline progress after calls.
Pipeline Updates
How to Integrate Freshsales with CloudTalk?
- Ensure you have a CloudTalk Essential plan and admin access for both tools.
- Log into your CloudTalk account and navigate to Settings > Integrations.
- Select Freshsales from the integration list and click “Add Integration”.
- Sign into your Freshsales account when prompted and authorize data access.
- Configure your settings for workflows, call logging, and synchronization rules.
- Map custom fields by matching Freshsales and CloudTalk naming conventions.
Find out why our customers love us
Learn how Swille reduced Support Tickets by 50%
CloudTalk allowed our CRM team to move from firefighting technical issues to making strategic improvements. Now, tickets are about configurations, not dropped calls or connectivity problems.
Learn how Dentakay grew call volume by 2.5X
The power dialer has been a game-changer for managing our call volume. Since we implemented the feature, about 90% of our agents are using it to automate dialing, saving time. The power dialer makes handling both new and old leads easier. It’s been crucial for our growth—our call volume has seen a 2.5X increase in just 8 months.
Learn how Capitalo boosted efficiency by 83.3% with AI
CloudTalk’s AI conversation intelligence drastically improved our efficiency. We’ve cut call quality analysis time from 2 hours to 20 minutes a day and reduced wrongly targeted leads by 24%, enabling us to focus on strategic growth while maintaining consistency across markets.
How to Set Up Calling in Freshsales?
- Ensure you have a Freshsales account with admin access.
- Go to Freshsales > Admin Settings > Phone & Voicemail.
- Set CloudTalk as the default calling provider and assign phone numbers.
- Open any Lead, Contact, or Account in Freshsales and use the CloudTalk Dialer.
- Start making and receiving calls directly in Freshsales, with automatic call logging.
An Overview of Freshsales Integration and CloudTalk
AI-Powered
Make Smarter Calls with Conversational Intelligence
Remove the guesswork and rage-inducing repetition from your operations with Automatic Call Recording and Transcription. Gain clarity for all your calls with Topic Extraction and Sentiment Analysis and coach agents with actionable insights.
Infinitely Scalable
Enter 160+ International Markets Instantly
Go global and expand your company’s reach with one of the largest offers of international, local, and toll-free numbers available on the market today. Scale your call center solution alongside your strategies and ensure your success for years to come.
Customer-Focused
Sell, Support, Satisfy Customers & Succeed
Put the people at the center of everything you do with call center features designed to turn customer success into your greatest competitive advantage. Decrease wait times by <80% and increase your outbound success rate by <250% the easy way.
What Do Our World-Class Customers Say?
Customer focus is a foundational pillar for everything we do. Whether you’re helping your clients, or reaching out to close a deal, we help ensure you have all the tools and support you need to succeed. But don’t take it from us. Here’s what CloudTalk’s happy customers have to say!
1,150 Reviews on G2
I love the smart dialer as it removes procrastination from cold calling business development time. I also recently trialled the AI notetaker and will be purchasing that as it removes the need to write notes manually. It was very accurate as well!
Craig H. 
Co-Founder
We needed the lines for our business with a lot of urgency and the team resolved it for us in just one business day. Everything was integrated and set up immediately, ready for our team to deliver support right away.
Carlotta B.
Project Manager
Easy to use. I love that support quickly and clearly helped me understand the more difficult mechanisms. The integration via API with our inhousing application also allowed for automations like SMS reminders.
Daniel S.
Customer Support Specialist
It’s simple to use, has a clean interface, and offers many options for using numbers from many parts of the world. It’s also a great tool to use for opening accounts on messaging platforms like WhatsApp and Telegram.
Ivan M.
Revenue System Specialist
The calling dashboard and the reporting structure is flawless as it supports campaign-wise reporting as well. We can allocate caller IDs to ISDRs, making it easier to use them whenever required in real-time…
Arun S
Senior Manager
For us the main upside of using CloudTalk is saving of contacts. We’re a business thousands of people contact, so seeing who’s calling prior to taking the calls is a big boost. It also has detailed analytics for tracking.
Joe P.
Account Manager
FAQs
What is Freshsales used for?
Freshsales is a CRM that helps businesses manage leads, track sales, and automate workflows. It enhances communication and boosts sales efficiency.
Can I make and receive calls directly from Freshsales using CloudTalk?
Yes, the Freshsales Cloud Phone System Integration allows users to make and receive calls within Freshsales, with automatic call logging and tracking.
Is there a limit to the number of calls I can make or receive through the Freshsales-CloudTalk integration?
No, CloudTalk does not impose call limits. Your calling capacity depends on your CloudTalk plan and Freshsales configuration.
How long does it take to integrate Freshsales with CloudTalk?
The integration process is quick, taking just a few minutes. Connect accounts, authorize access, and start making calls directly in Freshsales.
Is the Freshsales-CloudTalk integration free?
The integration is available with CloudTalk and Freshsales plans. Additional costs may apply depending on your subscription and calling needs.
What is the CloudTalk VoIP integration with Freshsales?
The CloudTalk integration with Freshsales allows you to make and receive calls directly from Freshsales, automate tasks like call logging, and update data in real-time. Additionally, it improves lead identification and sales strategy with data-driven analytics, saving time and enabling informed decision-making.
How does VoIP work in Freshsales?
The VoIP integration with Freshsales lets you make and receive calls directly from the CRM, with one-click dialing and automatic call logging. It syncs contact information and assigns calls to the appropriate agents through intelligent routing. Additionally, it provides real-time analytics and workflow automation to improve productivity and customer experience.
What is the best VoIP service for Freshsales?
CloudTalk is the best VoIP service for Freshsales, offering easy integration, data synchronization, and advanced features. It enhances sales efficiency with intelligent routing, automation, and real-time analytics. Plus, it provides 24/7 support and excellent call quality.
