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Freshdesk Phone System Integration
Call Center
for Freshdesk
Combine the strength of your Contact Center Software and powerful calling features with CloudTalk’s Freshdesk VoIP Integration. Make and receive calls, send SMS messages, and save time on manual tasks with 2-way synchronization.
Made by
CloudTalk
Category
Helpdesk Software
Use for
Customer Support
Call & Ticket Management
Workflow Automation
Customer Engagement
Users
Support Agents
Supervisors
Trusted by Thousands
1,150 Reviews on G2
4,000+
Satisfied customers
160+
international numbers
300%
More calls per day
50%
Lower wait times
Why Integrate CloudTalk with Freshdesk?
Set up the Freshdesk phone integration in just a few clicks and streamline your customer support operations with seamless calling, SMS, and real-time ticket synchronization.
CloudTalk enhances Freshdesk by automating workflows, reducing manual tasks, and improving agent efficiency with advanced VoIP capabilities. Keep your customer data up-to-date, track call outcomes, and manage support tickets effortlessly.
What is Freshdesk?
A leading help desk and customer service software, Freshdesk enables businesses to manage customer interactions, automate ticketing, and improve support response times.
What Data Does CloudTalk & Freshdesk Share?
Freshdesk
CloudTalk
CloudTalk processes
Workflow Actions:
Automate call logging, initiating calls, and sending SMS messages.
Workflow Actions
Freshdesk & CloudTalk exchange
Contact Information:
Sync names, emails, phone numbers, and lead details between systems.
Contact Information
Lead and Deal Activity:
Share updates on activities, statuses, and tags seamlessly.
Lead and Deal Activity
Freshdesk Receives
Call Data:
Missed calls, durations, call outcomes, and logs are synchronized to Freshdesk.
Call Data
Voicemails and Tags:
Access detailed call recordings, voicemails, and tags for tracking and follow-ups.
Voicemails and Tags
How to integrate Freshdesk with CloudTalk?
- Ensure you have a CloudTalk Essential plan and admin access for both tools.
- Log into your CloudTalk account and navigate to Settings > Integrations.
- Select Freshdesk from the integration list and click “Add Integration”.
- Enter your Freshdesk API Key & Domain URL, then click Submit.
- Sign in to your Freshdesk account when prompted and authorize data access.
- Configure your settings for call logging, ticket creation, and data synchronization.
- Map custom fields by matching Freshdesk and CloudTalk naming conventions.
What Do Our World-Class Customers Say?
Customer focus is a foundational pillar for everything we do. Whether you’re helping your clients, or reaching out to close a deal, we help ensure you have all the tools and support you need to succeed. But don’t take it from us. Here’s what CloudTalk’s happy customers have to say!
1,150 Reviews on G2
I love the smart dialer as it removes procrastination from cold calling business development time. I also recently trialled the AI notetaker and will be purchasing that as it removes the need to write notes manually. It was very accurate as well!
Craig H. 
Co-Founder
We needed the lines for our business with a lot of urgency and the team resolved it for us in just one business day. Everything was integrated and set up immediately, ready for our team to deliver support right away.
Carlotta B.
Project Manager
Easy to use. I love that support quickly and clearly helped me understand the more difficult mechanisms. The integration via API with our inhousing application also allowed for automations like SMS reminders.
Daniel S.
Customer Support Specialist
It’s simple to use, has a clean interface, and offers many options for using numbers from many parts of the world. It’s also a great tool to use for opening accounts on messaging platforms like WhatsApp and Telegram.
Ivan M.
Revenue System Specialist
The calling dashboard and the reporting structure is flawless as it supports campaign-wise reporting as well. We can allocate caller IDs to ISDRs, making it easier to use them whenever required in real-time…
Arun S
Senior Manager
For us the main upside of using CloudTalk is saving of contacts. We’re a business thousands of people contact, so seeing who’s calling prior to taking the calls is a big boost. It also has detailed analytics for tracking.
Joe P.
Account Manager
How to Set Up Calling in Freshdesk?
- Ensure you have a Freshdesk Support Plan and CloudTalk Essential subscription with admin access.
- Log into your CloudTalk account and go to Settings > Integrations.
- Select Freshdesk from the integration list and click “Add Integration”.
- Enter your Freshdesk API Key & Domain URL, then click Submit.
- In Freshdesk, navigate to Settings > Voice > Call Settings and select CloudTalk as your default calling provider.
- Open any Contact, Ticket, or Customer Profile in Freshdesk.
- Locate the CloudTalk CTI widget in the right-hand panel.
- Start making calls and sending SMS directly from Freshdesk!
Freshdesk Phone Integration Benefits
Automated Call & Ticket Synchronization
Ensure every call is documented in Freshdesk without manual effort. CloudTalk automatically logs calls, voicemails, and missed calls as tickets, including caller details, timestamps, and call duration, ensuring seamless tracking for customer support teams.
Click-to-Call for Faster Customer Engagement
Increase efficiency with CloudTalk’s click-to-call functionality directly within Freshdesk. Agents can initiate calls with a single click, reducing response times and streamlining support workflows while maintaining a record of every interaction in one platform.
Two-Way Contact Sync for Data Accuracy
Keep customer information up to date across Freshdesk and CloudTalk. Any changes made to contact details in either system are automatically synchronized, ensuring your support team always has the latest customer information for personalized service.
Customizable Call Routing & Ticket Assignment
Optimize support workflows by assigning missed calls to specific agents or teams within Freshdesk. Define routing rules to ensure calls reach the right department, improving resolution times and enhancing the customer experience.
An Overview of Freshdesk Integration and CloudTalk
AI-Powered
Make Smarter Calls with Conversational Intelligence
Remove the guesswork and rage-inducing repetition from your operations with Automatic Call Recording and Transcription. Gain clarity for all your calls with Topic Extraction and Sentiment Analysis and coach agents with actionable insights.
Infinitely Scalable
Enter 160+ International Markets Instantly
Go global and expand your company’s reach with one of the largest offers of international, local, and toll-free numbers available on the market today. Scale your call center solution alongside your strategies and ensure your success for years to come.
Customer-Focused
Sell, Support, Satisfy Customers & Succeed
Put the people at the center of everything you do with call center features designed to turn customer success into your greatest competitive advantage. Decrease wait times by <80% and increase your outbound success rate by <250% the easy way.
Find out why our customers love us
Learn how Swille reduced Support Tickets by 50%
CloudTalk allowed our CRM team to move from firefighting technical issues to making strategic improvements. Now, tickets are about configurations, not dropped calls or connectivity problems.
Learn how Dentakay grew call volume by 2.5X
The power dialer has been a game-changer for managing our call volume. Since we implemented the feature, about 90% of our agents are using it to automate dialing, saving time. The power dialer makes handling both new and old leads easier. It’s been crucial for our growth—our call volume has seen a 2.5X increase in just 8 months.
Learn how Capitalo boosted efficiency by 83.3% with AI
CloudTalk’s AI conversation intelligence drastically improved our efficiency. We’ve cut call quality analysis time from 2 hours to 20 minutes a day and reduced wrongly targeted leads by 24%, enabling us to focus on strategic growth while maintaining consistency across markets.
FAQs
Does Freshdesk integrate with VoIP?
Yes, Freshdesk integrates with CloudTalk VoIP for seamless inbound and outbound calling with real-time ticketing.
How do you make a phone call in Freshdesk?
Use CloudTalk’s click-to-call feature within Freshdesk to dial contacts instantly from tickets and customer profiles.
How do you answer a call in Freshdesk?
Incoming calls appear in the CloudTalk CTI widget, allowing agents to answer with one click directly from Freshdesk.
Is there a limit to the number of calls I can make or receive through the Freshdesk-CloudTalk integration?
No, CloudTalk supports unlimited calls based on your selected plan and Freshdesk settings.
How long does it take to integrate Freshdesk with CloudTalk?
The setup takes only a few minutes with simple API authentication and configuration in both platforms.
Is the Freshdesk and CloudTalk integration free?
Yes, the integration is free with a CloudTalk subscription, but usage depends on your selected plan.
What are the additional features available when using CloudTalk with Freshdesk?
Features include automatic call logging, ticket creation, AI-powered routing, SMS automation, and analytics.
Can CloudTalk automatically log all call activities in Freshdesk?
Yes, all calls, voicemails, and notes are automatically logged as Freshdesk tickets for easy tracking.
