Nip issues in the bud.

Deliver personalized support quickly by managing and resolving tickets at scale, without scaling costs.

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CloudTalk’s integration with Freshdesk lets you…

AI-Powered Service

Empower agents with trained generative AI that assists in realizing relevant resolutions every step of the way.

Task Automation

Assign tickets to the best person for the job based on keywords and maintain clear ownership.

Self-Help Center

Integrate your help center into your entire online presence and allow users to answer their questions faster.

FULL VISIBILITY

From demo to support

CloudTalk connects to Freshsales, Freshdesk, and Freshservice so your sales, customer success and support teams can monitor every call in your reporting tools.

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CUSTOMIZATION

Thrive on tailored ticketing

Choose when and how CloudTalk automatically creates tickets to streamline individual teams’ workflows and maximize overall organizational efficiency.

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UNIFIED COMMUNICATIONS

From start to success

Maintain a complete overview of all your prospect/customer interactions across calls and SMS messages and create the ultimate personalized experience.

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"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

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"CloudTalk’s AI has cut our call quality analysis from 2 hours to 20 minutes daily and reduced mis-targeted leads by 24%, allowing us to focus on strategic growth."

Sara Konickova Sales Ops Manager

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FAQs

What is Freshdesk used for?

Freshdesk serves as a cloud-based solution tailored to elevate customer support. It enhances self-service capabilities and overall productivity for support teams by consolidating communication channels like messaging, chats, email, phone calls, social networks, and AI bots onto one platform.

Is Freshdesk a CRM?

Freshdesk functions as both a helpdesk system and a CRM solution, streamlining customer service processes for teams. This dual functionality ensures efficient and positive customer experiences.

Is Freshdesk really free?

Freshdesk is genuinely free with its forever-free plan, providing essential help desk features at no cost for up to 10 agents. In contrast to competitors, Freshdesk stands out by offering a lasting free option, ensuring businesses have access to fundamental capabilities for excellent customer support without any time limitations.