Five9 vs RingCentral

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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Five9 vs RingCentral and How They Compare to CloudTalk

8 companies

Property

Annual Price Overview

Free Trial

Integrations

Mobile Application

Minimum Amount of Users

Extensions

Click to Call

Call Recording

Call Tagging

Local Numbers

Toll-free Numbers

Smart Dialer

Automated Call Distribution (ACD)

Open API

Customer Support Options

Cloudtalk

$25 – $50

Yes – 14 days. Doesn’t require a credit card.

35+ integrations

CRM integrations include industry leaders like HubSpot, Zapier or Intercom.

Yes, compatible with both Android and iOS.

One user within all plans.

CloudTalk has no maximum number of users.

Up to 8-digit extensions with site codes from a Premium plan.

Yes, from a starter pack.

Yes, available in all plans.

1 local number free with each plan.

Yes, available in all plans.

Yes, also offers predictive and power dialers.

Customer support available 24/7.

Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.

Pinned

Five9

N/A

9 CRMs include Salesforce, Oracle, Microsoft Dynamics, NetSuite, Zendesk, and more.

Yes, compatible with both Android and iOS.

One user within all plans.

Does not mention this feature.

Yes, also offers predictive and power dialers.

Customer support available 24/7.

Product documentation, case management.

Premium options include access to senior customer support team.

RingCentral

$19.99 – $49.99

Yes – 30 days. Requires a credit card.

Basic integrations from second – Standard plan.

Advanced CRM integrations from a Premium plan (Salesforce Zendesk..)

Yes, compatible with both Android and iOS.

One user within all plans.

On demand in Essential and Standard, included only in Premium and Ultimate plans.

Does not mention this feature.

Available as an add-on.

Does not mention this feature.

Offers live chat, community forums, online support cases, and FAQs.

Discuss the detailed comparison and choose your winner.

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Five9 vs RingCentral

Pricing: Which Service
Fits Your Budget?

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Offers 4 plans. Costs range between $149 and $229 per user per month. Five9 does not offer annual billing.

Provides 4 plans, ranging between $19.99 and $49.99 if paid annually and $29.99 – $59.99 if paid monthly.

From a purely monetary view, RingCentral is the more affordable VoIP solution for startups and small businesses.

Result

Features: Which Phone System
Powers Your Team Better?

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Five9’s biggest draws are its smart dialer and Automated Call Distribution (ACD). However, it offers a wide range of features, catering to most call centers’ needs.

Flagships include toll-free and local numbers, unlimited faxing, as well as advanced video and audio conference calls.

Five9’s higher price point does come with quite a few more features than its competitor. Thus, Five9 takes this round.

Result

Customer Satisfaction: Which
Service Has the Happiest Customers?

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Scored 4.2 / 5 on Capterra (405 reviews) and reached a 4.0 out of 5 rating on G2 (330 reviews). Customers valued Five9’s excellent customer service and ease of use. The only notable issue was frequent technical difficulties.

Rates 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews). Users mainly value advanced texting, audio quality, and number porting. On the contrary, RingCentral occasionally does not alert customers to missed calls or voicemails.

RingCentral wins thanks to its overall better rating and higher number of reviews.

Result

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced?
Meet CloudTalk!

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk compares to Five9 and RingCentral

While RingCentral offers 48 features, CloudTalk have you covered with 100 tools that adapt to all business needs.

RingCentral users miss a certain level of automation that CloudTalk excels in. How much time and energy can you save simply by automating your case logging?

Five9 users often have to deal with an unstable internet connection. Our call quality is monitored live, so we are able to immediately transfer your call to the best possible calling route.

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Pricing: Transparent memberships for businesses of any size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

Furthermore, while Five9 and RingCentral are extensively used by smaller businesses, CloudTalk aims mainly at mid-size companies looking to grow. Therefore, although you pay more, CloudTalk adapts to your future needs, offering you a long-term solution.

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Features

Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customer’s calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

Expore Features

Advantages and reviews of CloudTalk

Still not convinced? Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 min.

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

G2 Reviews proof

The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.

Franco Viale Leyva
Head of Commercial Performance at Poliglota

Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.

Frederico Lopes
Head of Customer Service at DiscoverCars

CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.

Pavel Pribis
CEO of Boataround