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Unified Global Call Center
Empower global operations with 160+ numbers, 100+ features, and 35+ integrations. Monitor performance with custom KPIs. Make more calls for less.
Trusted by 4,000 companies worldwide
Maximize Operational Efficiency
Streamline Call Center w/ VoIP
Empower remote work, cut call costs and complex setups, and expand easily with 160+ international numbers.
Reach 3x More Clients w/ Dialers
Create single-click call queues to reach up to 3x more clients. Leverage Smart and Power Dialer features to let agents focus on converting leads and helping customers.
Boost Service Efficiency via IVR
Streamline customer support with a multi-level IVR menu. Answer frequent questions with an audio assistant and route callers correctly.
Ensure Consistent ROI Growth
Don’t let inadequate telephony hinder growth. CloudTalk runs on all smart devices, boosting employee productivity anywhere. With near-unlimited scalability and exceptional customer experiences, your ROI grows consistently year after year.
Always Access Accurate Insights
Get an accurate snapshot of your teams’ performance with Analytics. Track essential metrics like call volume, wait times, and resolution rates. Monitor and record calls, or let managers step into important conversations at a moment’s notice.
Real-time Analytics: CloudTalk provides comprehensive analytics and reporting, enabling businesses to gain insights into call metrics, agent performance, and customer behavior. This data-driven approach can lead to better decision-making and process improvements.
Miguel R., Small-Business
CloudTalk integrates smoothly
CloudTalk can be easily integrated into your existing CRM, e-commerce, or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and more. Your agents will see all caller details in one place, so they can help the client more thoroughly and quickly.
Additionally, CloudTalk’s integration with other business tools, like CRM systems, enhances our workflow and ensures a seamless experience for both our team and customers.
Ralph B., Mid-market sector
Plans worth every dollar
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
"CloudTalk’s AI has cut our call quality analysis from 2 hours to 20 minutes daily and reduced mis-targeted leads by 24%, allowing us to focus on strategic growth."
Sara Konickova Sales Ops Manager
See customer story
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FAQs
What is “enterprise contact center” software?
Enterprise cloud contact center software is a VoIP solution that lets agents remotely manage customer interactions across all channels, including live chat, emails, SMS, and calls. The software leverages advanced automation features like power dialers, IVRs, and more. Read more about the benefits of transferring your contact center to the cloud.
Which features are used for BPO?
If you want to outsource some of your business processes, CloudTalk can handle automatic call distribution with ACD and integrate with 3rd party software via CTI.
What are some best practices for adopting and integrating enterprise contact center solutions into business workflows?
Remember to always consider the customer experience. Make sure to set up your call center software in a way that allows clients to easily reach you and causes no disruptions during transfers. Tracking tickets and customer information with helpdesk and CRM integrations can also be really helpful.
Furthermore, if your agents use 3rd party apps for their daily tasks, it’s always good to find software that can automate and integrate them easily for maximized efficiency.
How much does Enterprise Call Center Software Solution cost
CloudTalk’s pricing starts at $25/month. Check out more.
What kind of support does CloudTalk offer?
We offer 24/7 support, an onboarding portal, and a dedicated customer success manager to help you get the most out of our enterprise call center software.
CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.
