24/7 Fast & Free Emergency Support

Fast 24/7 emergency response, 365 days/year. Connect callers to the right crisis department while ensuring secure, HIPAA-compliant communication for healthcare and emergency services. CloudTalk’s software guarantees no call is missed, providing a reliable and compliant solution for critical situations.

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Trusted by 4,000 companies worldwide

Free Crisis Help for Those in Need

Focus on saving lives while our emergency call center software supports your operations.

Deliver exceptional uptime 24/7 by dividing incoming calls evenly across your agents when every second counts.

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Enhance Emergency Response Precision

Access as much necessary information as possible before even picking up a crisis call. Let callers specify their situation via IVR and connect them to the best emergency workers for their situation with call queuing to boost emergency response accuracy and efficiency.

The upsides of using CloudTalk are numerous. Its extensive call management features, such as call routing, call recording, and IVR, empower us to provide exceptional customer service.

Ralph B., Mid-market

All features

CloudTalk integrates seamlessly

CloudTalk can be easily integrated into your existing CRM, e-commerce, or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and more. Your agents will see all caller details in one place, so they can help the client more thoroughly and quickly.

The ease of integration with our existing tools is another standout feature, allowing us to seamlessly incorporate it into our daily operations. Its day-to-day practicality, combined with its integration capabilities, has made it an indispensable tool for our team.

Amir R., Mid-market

All integrations

Plans worth every dollar

Monthly Annually

Bosnia and Herzegovina

Central African Republic

Democratic Republic of the Congo

Republic of the Congo

East Timor (Timor-Leste)

Saint Kitts and Nevis

Saint Lucia

Saint Vincent and the Grenadines

Samoa

San Marino

Sao Tome and Principe

Vatican City (Holy See)

Lite

$19

$27

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.

Included Minutes

Unlimited calling within the US & Canada*

Excluding calls to special destinations and certain numbers (such as special, premium, toll-free numbers). Fair usage policy and terms and conditions apply.

Features

Round-the-clock email & chat support
Business SMS
International numbers (160+ countries)
Softphone for desktop, iOS, Android
Core call handling features

Including click-to-call, voicemail, call transfer.
1 ring group
Call recording

Call recordings stored for up to 1 month.
Basic call & SMS analytics with unlimited history
Visual call flow designer with basic flow options

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Starter

$25

$34

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.

What’s included

Unlimited inbound & intracompany calls

Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
International numbers (160+ countries)
Softphone for desktop, iOS, Android
Call recording
Click to call, Automated call distribution & Unlimited call queuing
Email & Chat support

500 outbound minutes per user/month domestic

Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
Unlimited inbound & intracompany calls

Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
International numbers (160+ countries)
Softphone for desktop, iOS, Android
Call recording
Click to call, Automated call distribution & Unlimited call queuing
Email & Chat support

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Essential

$29

$39

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.

What’s included?

All Starter features, plus…
24/7 live human support
Advanced real-time analytics with unlimited history
Integrations to other systems & API
IVR, Skill-based routing, AI Smart queueing
Global SMS / MMS messages
Unlimited concurrent calls
Workflow Automation

Included Minutes

Unlimited calling within the US & Canada*

Excluding calls to special destinations and certain numbers (such as special, premium, toll-free numbers). Fair usage policy and terms and conditions apply.

or

A 1,000 min/seat domestic call pack for selected EMEA countries

Features

All Lite features, plus…
24/7 live agent support
Free international calling minutes and global SMS/MMS

Unlock global connectivity with an international minute allotment, with amounts tailored to your plan tier. Terms and conditions apply.
Call tagging
Unlimited concurrent calls
Visual call flow designer with custom flow options
Automated call distribution & call queueing

Including advanced routing features like condition-based routing, skill-based routing, caller-based routing.
Unlimited ring groups
Call menu (IVR)
Workflow automation

Easy workflow creation. Including SMS follow up, Slack notifications and auto-sync of CloudTalk data.
Advanced real-time analytics with unlimited history
Unlimited storage and history for recordings
CRM, Helpdesk integrations, API access

What’s included?

All Starter features, plus…
1,000 outbound minutes per user/month domestic

Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
24/7 live human support
Advanced real-time analytics with unlimited history
Integrations to other systems & API
IVR, Skill-based routing, AI Smart queueing
Global SMS / MMS messages
Unlimited concurrent calls
Workflow Automation

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Popular

Expert

$49

$69

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.

What’s included?

All Essential features, plus…
24/7 live agent support (incl. phone)
Salesforce integrations
Advanced support features

Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
Advanced sales features (Power dialer, Smart dialer)
Live call monitoring & wallboards
Mandatory call tagging
WhatsApp
Single Sign-On (SSO)

Included Minutes

Unlimited calling

Excluding calls to special destinations and certain numbers (such as special, premium, toll-free numbers). Fair usage policy and terms and conditions apply.

Features

All Essential features, plus…
24/7 phone support
Sales dialers (power dialer, smart dialer) and call campaign management

Create and dial through prospect lists automatically. Schedule and manage campaigns including surveys, scripts, and dispositions.
Mandatory call tagging
Advanced inbound call handling with smart detection for resolved missed calls
Live call monitoring & wallboards
VIP queues
Callback
Inbound & outbound WhatsApp messaging
Salesforce ecosystem integrations
Single sign-on (SSO)

What’s included?

All Essential features, plus…
Unlimited outbound calls domestic (landline and mobile)

Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
24/7 live agent support (incl. phone)
Salesforce integrations
Advanced support features

Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
Advanced sales features (Power dialer, Smart dialer)
Live call monitoring & wallboards
Mandatory call tagging
WhatsApp
Single Sign-On (SSO)

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Custom

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for tailor-made offer

What’s included?

All Expert features, plus…
Unlimited worldwide call packages
Custom onboarding & Priority support
Custom reporting
Enterprise-level security
Developer support
SLA

All Expert features, plus…
Unlimited worldwide call packages
Custom onboarding & Priority support
Custom reporting
Enterprise-level security
Developer support
SLA

All Expert features, plus…
Unlimited worldwide call packages
Custom onboarding & Priority support
Custom reporting
Enterprise-level security
Developer support
SLA

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AI Conversation
Intelligence

$9

/ month

Early bird price per agent/month.

What’s included?

Topic Extraction
Call Transcription
Automatic Summaries & Tags
Talk/Listen Ratio
Sentiment Analysis
Trending Topics
CRM Integration
Transcript Keyword Search
Smart Notes

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Emergency Response Efficiency & Accuracy

Try CloudTalk now

Save 3 Minutes per Call with Routing

Create custom call flows to address callers’ emergency needs. Reduce confusion, save 3 minutes per call, and ensure timely help.

Enhance Accuracy with Live Reports

Monitor real-time call center activities, access vital info anywhere, anytime. CloudTalk keeps your data current on all devices.

Improve Service with Call Recording

Ensure optimal service for those in need. Monitor calls to uphold etiquette and processes; record for conduct optimization.

"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

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"CloudTalk’s AI has cut our call quality analysis from 2 hours to 20 minutes daily and reduced mis-targeted leads by 24%, allowing us to focus on strategic growth."

Sara Konickova Sales Ops Manager

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The Best Integrations for Emergency Call Centers

Make and receive calls and SMS, keep up with the entire user journey, and access relevant information.

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Make and receive calls, view prospect information, and triple your conversion with directly in Salesforce.

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Maximize productivity, get full pipeline visibility, and drive revenue and lead generation through one simple platform.

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Bring the best out of your customer-facing teams with automation, comprehensive analytics, and personalization.

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FAQs

What is an emergency call system?

An emergency call system is a service that allows callers to quickly connect with emergency responders in crisis situations. Typically operated by government agencies and emergency services providers, Emergency Call Center Software is designed to ensure that help arrives as quickly as possible when needed.

Why is CloudTalk the best Cisco, CallFire, and Twilio alternative?

Its price-to-value ratio is the main reason for considering CloudTalk as the best alternative. Starting at $25 per user/month, billed annually, CloudTalk offers many advanced features, powerful integrations, and over 160 international numbers.
To learn more, check out these comparisons:
● CloudTalk as a Twilio alternative
● CloudTalk as a Cisco alternative
● CloudTalk as a CallFire alternative

Does CloudTalk’s emergency call center software support location-based routing?

CloudTalk’s software can route emergency calls based on the caller’s location, ensuring that the nearest and most appropriate responders are dispatched quickly.

Can CloudTalk’s software record and store emergency calls for quality assurance purposes?

Yes, CloudTalk’s software includes call recording and storage capabilities, allowing you to review calls and ensure that your emergency call center provides the highest service level.