Dialpad vs OpenPhone

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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Dialpad vs OpenPhone and How They Compare to CloudTalk

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Property

Annual price overview
(per user/per month)

Free trial

Integrations

Mobile application

Open API

Extensions

Click to Call

Call recording

Local numbers

Smart dialer

Customer support options

Pin

Cloudtalk

$25 – $50

Yes – 14 days Doesn’t require a credit card.

35+ CRM, Helpdesk, E-commerce, Sales Automation, Business Intelligence, and other integrations.

Up to 8-digit extensions with site codes from a Premium plan.

Yes, from a starter pack.

Available in all plans.

1 local number free for each plan.

Yes, also offers predictive and power dialers.

Customer support available 24/7. Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.

Pinned

Dialpad

$15 – $25

Yes – 14 days.

Advanced CRM integrations (e.g. Salesforce or Hubspot) from a Pro plan. Standard offers G Suite and Office 365 integrations.

Does not mention this feature.

Does not mention this feature.

Available in all plans.

1 local number free for each plan.

Does not mention this feature.

Hosted users can access 24/7 support. Tech support is available for partners or a $75 ticket purchase.

Pin

OpenPhone

$10 – $20

Yes – 7 days

Integrates with 6 external tools, including Zapier, Slack and HubSpot.

Does not mention this feature.

Extensions available in all plans.

Does not mention this feature.

Available in all plans.

Local number available for all plans.

Does not mention this feature.

Email and SMS support for Starter and Premium plans.

Discuss the detailed comparison and choose your winner.

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Dialpad vs OpenPhone

Pricing: Which Service
Fits Your Budget?

Swipe to see the winner

Dialpad

3 plans, ranging in price from $15 to $25 per user/month paid annually and $20 to $30 per user/month paid monthly.

OpenPhone

OpenPhone begins at $10 per month with a “Starter” plan, followed by a $20-per-month “Premium” plan. Price of an Enterprise plan upon request.

Pricing
winner OpenPhone

From a purely monetary point of view, OpenPhone is a cheaper solution than Dialpad. In the next section, we’ll take a look at the value for money.

Result

Features: Which Phone System
Powers Your Team Better?

Swipe to see the winner

Dialpad

Comes with 25+ features and 40+ integrations. Call transfer, voicemail, or voicemail transcription are some of the features Dialpad offers.

OpenPhone

OpenPhone offers many useful features, like a customizable IVR phone menu complete with extensions. Yet, it also lacks some. For example, there is no Click to Call.

Features
winner Dialpad

Dialpad offers many features and a rich palette of integrations, while OpenPhone only integrates with 6 external tools.

Result

Customer Satisfaction: Which
Service Has the Happiest Customers?

Swipe to see the winner

Dialpad

Achieved ratings of 4.4 out of 5 with 1,160 total reviews on G2, while Capterra reached 4.3 out of 5 with 427 reviews.

OpenPhone

OpenPhone has an overall score of 4.6 out of 5 (37 reviews) on Capterra and the same number – 4.9 out of 5 – on G2 (584 reviews). OpenPhone was rated 5 out of 5 in customer service.

Customer Satisfaction
winner OpenPhone

Overall, OpenPhone scores higher than Dialpad on both G2 and Capterra. Yet note that Dialpad has significantly more reviews than OpenPhone.

Result

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced?
Meet CloudTalk!

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk Compares to Dialpad and OpenPhone

OpenPhone customers often complain about a lack of integrations. CloudTalk’s offers 35+ of them. You can also use the open API to connect our system with any tool you love.

While Dialpad offers 25 features and Google Voice less than 20, we have you covered with 100 advanced tools to serve and support all business needs.

Compared to Dialpad, CloudTalk is a winner in terms of advanced analytics. For example with Custom reporting, you can filter any data you need within seconds. Search by agent, phone number, queue, timeframe, etc.

Take a Free Tour

Pricing: Transparent memberships for businesses of any size

CloudTalk plans range between $25 and $50 user/month paid annually ($30 – $60 user/month paid monthly) . We offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

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Features

Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

Expore Features

Advantages and reviews of CloudTalk

Still not convinced?
Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 min.

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

G2 Reviews proof

The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.

Franco Viale Leyva
Head of Commercial Performance at Poliglota

Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.

Frederico Lopes
Head of Customer Service at DiscoverCars

CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.

Pavel Pribis
CEO of Boataround

G2 ranked us among the Top 50
Customer Service Products for 2024.

So, who is the overall winner
of the best VoIP alternative?

We vote for CloudTalk. Discover how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today

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