Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
|
Dialpad |
Google Voice |
CloudTalk |
|
|---|---|---|---|
|
Annual price overview
(per user/per month) |
$15 - $25 | $10 - $30 | $25 - $50 |
| Integrations |
Advanced CRM integrations (e.g. Salesforce or Hubspot) from a Pro plan.
Standard offers G Suite and Office 365 integrations.
|
Integrates with all Google Workspace products but doesn’t currently integrate with external providers e.g. CMS systems. |
40+ integrations
CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
|
| Open API | Does not mention this feature. | Does not mention this feature. | Yes |
| Extensions |
Only supports extensions on its Enterprise package. |
Does not offer extensions. |
Up to 8-digit extensions with site codes from a Premium plan. |
| Click to Call | Yes | Supported by the Google Search technology. |
Yes, from a starter pack. |
| Call recording | Available in all plans. | Available in all plans. | Available in all plans. |
| Local numbers |
1 local number free for each plan.
|
Available as an add-on.
|
1 local number free for each plan.
|
| Smart dialer | Does not mention this feature. | Does not mention this feature. |
Yes, also offers predictive and power dialers. |
| Mobile application | Yes | Yes | Yes |
| Customer support options |
Standard plan offers 24/5 chat and web help.
Pro and Enterprise customers receive 24/7 coverage and phone support.
|
Google Voice Help support services with FAQ pages. You can also get help from the Google Voice Community |
Customer support available 24/7.
Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.
|
3 plans, ranging in price from $15 to $25 per user/month paid annually and $20 to $30 per user/month paid monthly.
3 plans, ranging in price from $10 to $30 per user/month paid monthly. There is no annual plan available.
From a purely monetary view, Google Voice is the clear winner. The recurring membership costs and the per-minute call rates are lower than in the case of the Dialpad software.
Comes with 25+ features and 40+ integrations. Call transfer, voicemail, or voicemail transcription are some of the features Dialpad offers.
Offers less than 20 features. The software is designed with the individual or small team in mind and the focus is on enabling reliable phone calls. The solution only integrates with other Google Workspace products.
When it comes to features, the clear winner is Dialpad. Individuals looking for a telephony solution might not need a wide range of tools. Yet for businesses, Dialpad is a significantly better fit.
Achieved ratings of 4.4 out of 5 with 1,160 total reviews on G2, while Capterra reached 4.3 out of 5 with 427 reviews.
Users found Dialpad easy to set up, use, and optimize. The pleasant UI and user-friendliness are also a plus.
Scored 4.5 / 5 on Capterra (230 reviews) and 4.2 / 5 on G2 (98 reviews).
Users love the call quality and the fact that they can easily obtain new phone numbers from any country. But, many users don’t always get alerts of incoming calls, or the call is not labeled. Many users were dissatisfied with the lack of customer support.
According to customer reviews, most users prefer Dialpad when it comes to ease of use and call quality. Businesses that need to make and receive a large number of calls also need regular access to easily accessible customer support, which Google Voice doesn’t provide.
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
While Dialpad offers 25 features and Google Voice less than 20, we have you covered with 70 advanced tools to serve and support all business needs.
CloudTalk provides you with advanced calling features compared to the basic Google Voice calling. With tools like ACD, IVR, call recording, and skill-based routing, you can automate a large portion of your calling process, saving time and resources.
Compared to Dialpad, CloudTalk is a winner in terms of advanced analytics. For example with Custom reporting, you can filter any data you need within seconds. Search by agent, phone number, queue, timeframe, etc.
CloudTalk may be on the pricier side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
Using our Call Notes and Tags makes your reps better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
IT & Operations
Sales
Customer support
Company-wide
Software & Tech
Financial Services
Professional services
Education & E-learning
Remote teams
Business phone system
Calling for HubSpot
Small businesses
Medium & Large businesses
Zendesk
Pipedrive
Salesloft
