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Enhance Patient Care with Automation
Streamline call operations & eliminate patient wait times. Use 100+ advanced automation features for faster, satisfying patient experiences.
Trusted by 4,000 companies worldwide
Faster Responses via Auto-Answer
Combat short attention spans and high expectations. Ensure instant responses, boost CSAT, and protect your bottom line.
Reengage via Efficient Callbacks
Reduce abandoned call rates with CloudTalk. It rings relevant agent groups, connecting the first responder to the customer with the missed call.
Never Miss a Call
with Voicemail
Manage business voicemail with ease. CloudTalk’s Virtual Voicemail adapts your workflow, giving access to voicemails anytime, anywhere.
Guarantee Satisfaction with
24/7 Service
Ensure your patients always have a way of reaching you by incorporating advanced automation features into your answering system, like callback, voicemail, and more. That way, you’ll save your customers some pain and yourself the trouble of missed business.
We don’t operate every day, but our customers contact us 24/7. We could set business hours for each phone number. When we aren’t available, CloudTalk switches to voicemail with personalized greetings. This message is then sent to the appropriate agent.
Alena Pirkovska., Customer Service Team Lead @Boataround
Save on Calls & Landlines:
Go Wireless
Don’t waste your money on expensive hardware, landlines, or hours of coding. Set up your dental clinic call center system in moments and take full advantage of VoIP’s low call prices to reach more customers around the world for less.
Use of Call Center Systems for Dental Clinics
Schedule Appointments Faster
Create custom call flows to address emergencies. Reduce confusion, save up to 3 minutes on calls, and ensure timely assistance.
Deliver Better Customer Care
Customize greetings based on situations (outside business hours, on hold, etc.). Nail first client interactions with CloudTalk.
Simplify Tool & Employee Onboarding
Enable fast, personalized service with real-time customer cards. Display all relevant info to help agents work efficiently.
Plans worth every dollar
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
"CloudTalk’s AI has cut our call quality analysis from 2 hours to 20 minutes daily and reduced mis-targeted leads by 24%, allowing us to focus on strategic growth."
Sara Konickova Sales Ops Manager
See customer story
The Best Integrations for Emergency Call Centers
FAQs
What do dentists call customers?
Dentists commonly refer to their customers as “patients,” as this term accurately reflects the relationship between the dentist and the person seeking dental care. Additionally, the term “patient” suggests an ongoing relationship as opposed to a one-time transaction.
How do you answer the phone in a dental practice?
When answering the phone in a dental practice, it’s important to be professional, friendly, and informative. Start by identifying the practicing your role, and ask how you can assist the caller. Use a warm tone and be attentive to the caller’s needs. For more tips on effective phone etiquette, read our article.
How do I talk to my dental patient?
Effective communication is key to building strong relationships with dental patients. Start by establishing rapport and actively listening to the patient’s concerns. Use clear and concise language, and avoid dental jargon that may confuse or intimidate the patient.
How can I improve my dental office customer service?
A dental office’s customer service can greatly impact patient satisfaction and loyalty. One way to improve customer service is by training staff to prioritize patient needs and preferences and to provide personalized care. Creating a comfortable and welcoming environment can help patients feel at ease and build trust in the practice.
CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.
