Flagship Feature

See All Data in
One Real-Time Dashboard

Monitor your call center’s heartbeat. Get live data, instant analytics, and actionable insights. CloudTalk’s Dashboard transforms confusion into clarity, empowering you to optimize performance in real time.

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The Power of Data at a Glance

Save Costs up to 30%

Make data-driven decisions to optimize resource usage, increase productivity, and lower expenses.

Cut Handling Time by 40%

Identify bottlenecks, streamline workflows, and optimize agent performance to improve efficiency.

Boost Conversions by 50%

Gain deep insights into customer interactions and continuously refine your strategies to close more deals.

We’ve helped thousands of global companies

Case studies featuring customers who are building faster.

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Revolutionizing Revolut’s Efficiency and Saving 40+ Hours

“Thanks to CloudTalk’s reliability, we could improve sales teams’ performance and close more deals than we could have ever imagined.”

Jamie Devlin
Head of Operations

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Increasing productivity for 200 customer support agents

“With CloudTalk’s Analytics I now get to see every step of the way. We can find discrepancies and gain a much better understanding of our teams.”

Nelly Donnelly
Service Delivery Manager

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Delivering success for Glovo’s customer support team

“CloudTalk improved our team’s cost and efficiency. The script feature allows us to lead the calls in a much more systematic way.”

Yohann Bensadoun
Global Supply Growth

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Scaling outbound calls for MyHeritage 158 sales agents

“We have seen a significant increase in our outbound call volume. We can now reach out to more prospects and customers than ever before.”

Elay Sasson Call
Center Manager

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Step Inside the Dashboard

Take an interactive tour and discover how easy it is to build the perfect call workflow.

What is a Real-Time Dashboard?

A Real-Time Dashboard is a live monitoring tool that provides instant access to key call center metrics.

It allows businesses to track KPIs, agent activity, and call performance in real time, helping teams make quick, data-driven decisions to improve efficiency and customer experience.

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How Does a Real-Time Dashboard Work?

You can view all available up-to-date data via the Real-Time Dashboard’s user-friendly interface in a separate tab from the CloudTalk Analytics. The metrics are divided by inbound and outbound calls, as well as individual call queues and agents.

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Benefits of Dashboard

Drive Better Results with Real-Time Insights

Gain Full Visibility

Get a real-time overview of your call center’s performance. Track call volume, agent activity, and key metrics to spot trends, optimize workflows, and improve efficiency. With the right data, you can refine operations and make smarter long-term decisions.

Solve Problems Faster

Make quick, data-driven decisions on the fly. CloudTalk’s Dashboard gives instant visibility into call queues, agent performance, and live activity, so you can identify issues, reallocate resources, and prevent disruptions—ensuring smooth customer interactions.

Optimize Team Performance

Support your team with real-time coaching opportunities. With instant visibility into agent performance, you can identify improvement areas, balance workloads, and enhance training—ensuring your team operates efficiently while keeping agents engaged and motivated.

Deliver Exceptional CX

Faster resolutions mean happier customers. By monitoring response times, call handling, and customer interactions in real time, you can refine processes, eliminate bottlenecks, and ensure every customer receives the support they expect—without delays.

Actionable Insights

Keep Your Most Valuable Data in Plain View

Leverage real-time analytics to enhance performance and drive smarter decision-making.

How the Dashboard Empowers Your Team

Designed for agents and supervisors, the Real-Time Dashboard provides a clear, user-friendly view of inbound and outbound call activity in a dedicated tab separate from CloudTalk Analytics.

The data is segmented by individual agents, call queues, and performance trends, enabling teams to track progress, make strategic decisions, and deliver an exceptional customer experience with ease.

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Track Key Metrics to Elevate Call Center Performance

1. Call Volume & Status: Tracks real-time call activity, including incoming, active, and abandoned calls. Helps teams manage workload and queue times.
2. Agent Performance: Monitors individual agent activity, showing who is available on a call or after-call work. This data helps supervisors balance activities and provide support.
3. Customer Wait Times: Displays how long customers are waiting before reaching an agent. Keeping this visible ensures prompt service and helps prevent customer frustration.
4. Resolution & Satisfaction Metrics: Measures how well customer issues are resolved on the first call and tracks customer satisfaction scores.

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Features

Other features you might like

Group Reporting

Give your managers full visibility over their team’s performance, and the tools to identify what, when and how to improve.

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Flagship Feature

Wallboard

Showcase real-time performance and call center metrics to your entire team — live and in a variety of different formats.

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User Management

Upload users, assign permissions, and manage call queues and ringing strategies in bulk without any extra effort.

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Flagship Feature

Analytics

Access centralized data on your agent’s performance or call statistics, and use it to optimize and refine your strategy.

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Frequently asked questions

Everything you need to know about the product and billing.

What is a call center dashboard?

A Call Center Dashboard is a reporting tool that displays call center metrics and KPIs. It allows managers and teams to monitor and optimize performance in real time.

What are the benefits of a call center dashboard?

The benefits are:
– Comprehensive, real-time insights into your business
– Increased agents’ productivity and motivation
– Great source for data-driven decisions

How does a real-time Dashboard work?

A call center dashboard provides instant access to essential metrics. Through graphs, charts, notifications, and other statistics, you get everything you need to identify the strengths and weaknesses of your business. Tracking information helps you reduce call handling time, meet service level agreements, and improve customer satisfaction.