Copper Phone System Integration

Call Center for Copper

Q: What is Copper used for?

Copper is a Google Workspace-native CRM that helps businesses track leads, manage sales, and automate workflows without complex setups.

Q: Can I make and receive calls directly from Copper using CloudTalk?

Yes! With Click-to-Call and Power Dialer, you can start calls inside Copper, and all interactions are automatically logged.

Q: Is there a limit to the number of calls I can make or receive through the Copper-CloudTalk integration?

No, CloudTalk does not impose call limits—your call volume depends on your CloudTalk plan.

Q: How long does it take to integrate Copper with CloudTalk?

The integration is quick and can be completed in just a few minutes by following the setup guide.

Q: Is the Copper-CloudTalk integration free?

Yes, Copper Cloud Phone System Integration is included in CloudTalk’s Essential, Expert, and Custom plans.

Combine the strength of your CRM and powerful calling features with CloudTalk’s Copper VoIP Integration. Make and receive calls, send SMS messages, and save time on manual tasks with 2-way synchronization.

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1200

Companies across the world

82%

Increase of call volume

23%

Less missed calls

1326€

Save per year

Copper Phone Integration Benefits

Streamline Contact & Deal Management

Never manually update contacts again. CloudTalk syncs contacts, phone numbers, and deals between Copper and CloudTalk in real-time. Any updates in one system instantly reflect in the other, ensuring your team works with the most accurate customer data.

Automate Sales & Support Workflows

Reduce admin work with automated call and SMS logging inside Copper. Calls, messages, and voicemails are instantly assigned to the right contact, company, or deal, helping your team stay organized and focus on closing more deals.

Enhance Caller Insights for Smarter Conversations

Know who’s calling and why before you pick up. CloudTalk pulls relevant Copper deal and contact details into the dialer so sales and support teams can see the interaction history, recent activities, and deal status in real-time.

Speed Up Outreach with Smart Dialing

Make outbound calls faster with Click-to-Call and Power Dialer directly inside Copper. Reps can call through lead lists efficiently, track progress, and let CloudTalk handle auto-logging and follow-up scheduling, making every outreach session more effective.

Why Integrate Copper with CloudTalk?

Set up the Copper + CloudTalk integration effortlessly and streamline your sales operations. Gain instant access to calling, SMS, and automation tools while keeping customer data in sync. Every call, message, and deal update is automatically logged, ensuring a seamless workflow and eliminating manual data entry.

With real-time two-way synchronization, teams can track interactions, monitor call performance, and make informed decisions—all within Copper.

What Is Copper?

Copper is a Google Workspace-native CRM built for relationship-driven teams. It helps businesses manage leads, automate tasks, and track deals without complex setup, making sales operations smoother and more efficient.

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What Data Does CloudTalk & Copper Share?

Copper

CloudTalk

How to Integrate Copper with CloudTalk?

Log into CloudTalk and navigate to Account > Integrations.
Find Copper in the integrations list and click + Add.
Enter your Copper API Key and API URL from your Copper account.
Set up authentication: Add your Copper API email and key under API Authentication.
Enable Webhook Authentication: Add a second Copper API email for webhook-based data sync.
Configure call and SMS settings: Assign a Fallback Activity Owner for unassigned calls/SMS.
Define Connected Numbers: Select which CloudTalk numbers should sync calls and messages.
Save & Activate to complete the setup and start syncing data automatically.

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Find out why our customers love us

Learn how Swille reduced Support Tickets by 50%

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CloudTalk allowed our CRM team to move from firefighting technical issues to making strategic improvements. Now, tickets are about configurations, not dropped calls or connectivity problems.

Mariana R.

Product Manager

Learn how Dentakay grew call volume by 2.5X

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The power dialer has been a game-changer for managing our call volume. Since we implemented the feature, about 90% of our agents are using it to automate dialing, saving time. The power dialer makes handling both new and old leads easier. It’s been crucial for our growth—our call volume has seen a 2.5X increase in just 8 months.

Ahmed A.

Data Management and Reporting Specialist

Learn how Capitalo boosted efficiency by 83.3% with AI

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CloudTalk’s AI conversation intelligence drastically improved our efficiency. We’ve cut call quality analysis time from 2 hours to 20 minutes a day and reduced wrongly targeted leads by 24%, enabling us to focus on strategic growth while maintaining consistency across markets.

Sara Konickova

Sales Ops Manager

How to Set Up Calling in Copper?

Ensure you have an active CloudTalk account with the Copper integration enabled.
Log into your CloudTalk account and navigate to Account > Integrations.
Find Copper in the integrations list and confirm that the connection is active.
Open any Contact or Opportunity record in Copper.
Use Click-to-Call by clicking on a contact’s phone number to initiate a call.
Access the CloudTalk CTI widget in the Copper interface for call management.
Start making and receiving calls directly in Copper with automatic call logging and tracking.

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An Overview of Copper Integration and CloudTalk

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