Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
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Comcast Business VoiceEdge
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RingCentral |
CloudTalk |
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Annual price overview
(per user/per month) |
$29.95 - $44.95 | $19.99 - $49.99 | $25 - $50 |
| Integrations | Integrates with several third-party software, such as Office 365, Zendesk, Salesforce, or Microsoft Team. |
Basic integrations from second - Standard plan.
Advanced CRM integrations from a Premium plan (Salesforce Zendesk..)
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40+ integrations
CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
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| Open API | Available on select phones. | Yes | Yes |
| Extensions | Included in all plans. | Included in all plans. |
Up to 8-digit extensions with site codes from a Premium plan. |
| Click to Call | Yes | Does not mention this feature. |
Yes, from a starter pack. |
| Call recording | Available in all plans. |
On demand in Essential and Standard, included only in Premium and Ultimate plans. |
Available in all plans. |
| Local numbers |
1 local number free for each plan.
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Available as an add-on.
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1 local number free for each plan.
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| Smart dialer | Does not mention this feature. | Does not mention this feature. |
Yes, also offers predictive and power dialers. |
| Mobile application | Yes | Yes | Yes |
| Customer support options | Offers 24/7 live support and a knowledge base with video tutorials. | Offers live chat, community forums, online support case, and FAQ. |
Customer support available 24/7.
Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.
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Comcast’s website does not list exact prices, but we found out that the solution currently costs between $29.95 and $44.95, and doesn’t offer a free trial.
4 plans, ranging in price from $19.99 to $49.99 per user/month paid annually and $29.99 to $59.99 per user/month paid monthly.
While the two solutions cost nearly the same, RingCentral wins this round thanks to the 30-day free trial option.
Comes with 20+ features for VoIP calling, including auto-attendant, do not disturb, and voicemail. The solution also integrates with popular CRM and team collaboration tools, such as Slack, Salesforce, Zendesk or Zapier.
Offers 50+ features. Some of the more advanced tools include SMS, Single Sign-on, Performance reports, Video conferencing, and Auto dialers. You can connect the RingCentral software with 300+ apps.
Although Comcast has great call center features and integrations, RingCentral’s selection is significantly wider.
Rates 3.4 / 5 on Capterra (4 reviews) and 3.8 / 5 on G2 (25 reviews). Happy customers enjoy the customizability and ease of use of the solution. On the other hand, many reviews claim that Comcast is outdated, slow, and relatively expensive.
Capterra shows us a 4.2 out of 5 rating from 931 user reviews. On G2, the solution has a 3.9 out of 5 rating out of 618 reviews. Users love the ease of customization and features such as advanced analytics, but find glitches with the mobile apps and find the solution overpriced.
According to customer reviews on G2 and Capterra, RingCentral is more innovative and reliable with better customizability and a wider range of features.
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
While RingCentral offers 48 features and Comcast Business VoiceEdge 20, CloudTalk have you covered with 70 tools that adapt to all business needs.
RingCentral users miss a certain level of automation that CloudTalk excels in. How much time and energy can you save simply by automating your case logging?
The CloudTalk solution provides a stable connection even when you’re on WiFi. Users report that the line is often unstable with RingCentral as soon as the internet connection is suboptimal.
CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually ($30 – $60 user/month paid monthly) — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
Using our Call Notes and Tags makes your reps better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
IT & Operations
Sales
Customer support
Company-wide
Software & Tech
Financial Services
Professional services
Education & E-learning
Remote teams
Business phone system
Calling for HubSpot
Small businesses
Medium & Large businesses
Zendesk
Pipedrive
Salesloft
