CloudTalk Vs. Aircall

Q: What is CloudTalk?

CloudTalk is a cloud-based VoIP phone system designed for customer support and sales teams. It offers call center features like call routing, recording, and analytics to improve communication efficiency.

Q: What is Aircall?

Aircall is a cloud-based call center solution designed for businesses. It integrates with CRM and helpdesk tools, providing features like call management, analytics, and real-time collaboration for sales and support teams.

Q: Is CloudTalk safe to use?

Yes, CloudTalk is safe to use. It employs secure end-to-end encryption for data transmission and storage, ensuring compliance with industry standards to protect sensitive customer information. It works with 9 globally-distributed data centers powered by Amazon AWS and the Google Cloud Platform.

Q: What are the similarities between CloudTalk and Aircall?

Both CloudTalk and Aircall are cloud-based VoIP systems, offer seamless CRM integrations, and provide essential features like call routing, recording, analytics, and team collaboration tools. However, each has aspects that set it apart from the other and make it unique.

Q: What are the main differences between CloudTalk and Aircall?

CloudTalk is generally more customizable with advanced reporting tools, while Aircall focuses on ease of use and faster onboarding. Pricing and feature sets also differ depending on the business needs.

Q: What are the key benefits of using CloudTalk?

CloudTalk’s key benefits include advanced call analytics, customizable workflows, seamless CRM integrations, and scalability, making it ideal for both small and large customer service teams.

Q: Which VoIP provider is the best for you?

The best VoIP provider depends on your business needs. CloudTalk is great for customization and scalability, while Aircall is ideal for ease of use and fast implementation. Consider features, integrations, and budget.

Q: What are CloudTalk’s key features?

CloudTalk's key features include advanced call routing, IVR, call recording, analytics, CRM integration, and real-time dashboards, making it a comprehensive solution for managing customer communications.

Q: Are there other alternatives to Aircall?

Yes, other alternatives to Aircall include platforms like RingCentral, Nextiva, 8x8, and Freshdesk Contact Center, offering similar VoIP and call management solutions with varying features and pricing.

Picking a call center provider is hard, especially when choosing between such fierce competitors as CloudTalk and Aircall. Make the process easier by pitting CloudTalk vs. Aircall directly in this head-to-head for pricing, features, quality, and more.

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CloudTalk Vs. Aircall: Everything You Need to Know

8 companies

Property

Starting Price

Free Trial

Mobile Apps

Integrations

International Numbers

Click-to-Call

SMS

MMS

WhatsApp

IVR

ACD

VIP Queues

Smart Dialer

Real-Time Customer Card

Custom Reporting

Emotion Analytics

AI Transcriptions & Summaries

CloudTalk

$25 per user/month

14 days

iOS, Android

35+

160+

Pinned

Aircall

$30 per user/month

7 days

iOS, Android

100+

35+

Get 50% Off Your First Month with CloudTalk!

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CloudTalk Vs. Aircall

Pricing: Which Service Fits
Your Budget Better?

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Offers four pricing plans, billed per user/month, with the option of monthly and annual payments. Each plan can be experienced first for 14 days completely free, with no credit card required.

Plans include:

Starter: $25 per user/month.
Essential: $30 per user/month.
Expert: $50 per user/month.
Custom: based on features and users.

Offers three pricing plans, billed per user/month annually. There is no option for monthly billing. Each plan can be first experienced for 7 days completely free, with no credit card required.

Plans include:

Essentials: $30 per user/month.
Professional: $50 per user/month.
Custom: based on features and users.

CloudTalk has a wider selection of pricing plans, allowing users to choose the subscription tier that best suits their use case. It offers options for annual and monthly billing, with the extra benefit of a longer free trial period.

Result

Features: Which Service
Powers Your Team Better?

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Offers 75+ advanced and AI-powered features, including sophisticated Workflow Automation, VIP Queues, and Power and Smart Dialers. It also integrates with 35+ of the most popular CRM, Business Intelligence, and Helpdesk tools.

Offers 45+ features, including IVR, Click-to-Call, CTI, and Warm Transfer. It also has an optional AI add-on for Transcriptions, Summaries, and more. On top of that, Aircall has a wide network of integrations, boasting 120+ tools.

Although Aircall has a broader selection of integrations, its core offering of features is considerably more limited. Because of that, CloudTalk is the better option for businesses looking for a comprehensive call center solution.

Result

Customer Satisfaction: Which
Service Has the Happiest Customers?

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Averages 4.3 / 5 stars on G2 with 1,100+ reviews and 4.4 / 5 stars on Capterra with 260+ reviews. Across the review portals, customers praise CloudTalk’s ease of use, call quality, features, and support but complain about performance issues.

Averages 4.3 / 5 stars on both G2 and Capterra, with 1,110+ and 420+ reviews respectively. Across the review portals, customers praise Aircall’s ease of use and call recording but frequently complain about call quality and connection issues.

While both solutions get their fair share of complaints regarding connection and performance issues, this is par for the course for call center software. Nevertheless, CloudTalk’s features and customer-centric support give it the edge.

Result

For Call Quality, Country Coverage, and Connections…
Choose CloudTalk!

CloudTalk ranks among the fiercest Aircall competitors, winning over the hearts of users and industry insiders. Our software has been ranked as a leader in the call center space by G2 and HubSpot numerous times. And here’s why!

CloudTalk Vs. Aircall:
Onboarding & Support

Getting started off on the right foot is crucial. That’s why both CloudTalk and Aircall offer extensive support for new users, including an onboarding portal and email and phone support, with the option of getting a dedicated coach in the Custom subscription plans.

Where CloudTalk really comes into its own is continuous customer support, where we are ready to help you 24/7, with an average response time of <1 minute. Meanwhile, Aircall’s support team responds on average within 4 – 48 hours.

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CloudTalk Vs. Aircall:
Country Coverage

Access to international markets is crucial for any business looking to scale up its operations. Similarly, global operations also require you to have a solid selection of local numbers to boost pick-up rates and toll-free numbers to fuel your inbound support.

This is where we excel. CloudTalk has one of the most expansive offers for international, local, and toll-free numbers, with 160+ options, starting at just $6 per number. Meanwhile, Aircall only has 35+ various numbers, which can be severely limiting.

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CloudTalk Vs. Aircall:
Quality & Connections

Poor call quality and choppy connections can be costly. In reality, 42% of customers never call back if they experience noticeable lag or delays. And although Aircall boasts a 99.5% uptime, they’ve experienced 4 significant outages in 2024 alone.

Meanwhile, CloudTalk has a near-perfect connection rate, with zero significant outages in the past year. Furthermore, we work with reliable partners and data centers all over the world to guarantee an excellent experience across all of our 160+ foreign markets.

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Advantages and reviews of CloudTalk

Still not convinced? 
Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 min.

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

G2 Reviews proof

The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.

Franco Viale Leyva
Head of Commercial Performance at Poliglota

Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.

Frederico Lopes
Head of Customer Service at DiscoverCars

CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.

Pavel Pribis
CEO of Boataround

G2 ranked us among the Top 50
Customer Service Products for 2024.

FAQs

What is CloudTalk?

CloudTalk is a cloud-based VoIP phone system designed for customer support and sales teams. It offers call center features like call routing, recording, and analytics to improve communication efficiency.

What is Aircall?

Aircall is a cloud-based call center solution designed for businesses. It integrates with CRM and helpdesk tools, providing features like call management, analytics, and real-time collaboration for sales and support teams.

Is CloudTalk safe to use?

Yes, CloudTalk is safe to use. It employs secure end-to-end encryption for data transmission and storage, ensuring compliance with industry standards to protect sensitive customer information. It works with 9 globally-distributed data centers powered by Amazon AWS and the Google Cloud Platform.

What are the similarities between CloudTalk and Aircall?

Both CloudTalk and Aircall are cloud-based VoIP systems, offer seamless CRM integrations, and provide essential features like call routing, recording, analytics, and team collaboration tools. However, each has aspects that set it apart from the other and make it unique.

What are the main differences between CloudTalk and Aircall?

CloudTalk is generally more customizable with advanced reporting tools, while Aircall focuses on ease of use and faster onboarding. Pricing and feature sets also differ depending on the business needs.

What are the key benefits of using CloudTalk?

CloudTalk’s key benefits include advanced call analytics, customizable workflows, seamless CRM integrations, and scalability, making it ideal for both small and large customer service teams.

Which VoIP provider is the best for you?

The best VoIP provider depends on your business needs. CloudTalk is great for customization and scalability, while Aircall is ideal for ease of use and fast implementation. Consider features, integrations, and budget.

What are CloudTalk’s key features?

CloudTalk’s key features include advanced call routing, IVR, call recording, analytics, CRM integration, and real-time dashboards, making it a comprehensive solution for managing customer communications.

Are there other alternatives to Aircall?

Yes, other alternatives to Aircall include platforms like RingCentral, Nextiva, 8×8, and Freshdesk Contact Center, offering similar VoIP and call management solutions with varying features and pricing.