CallRail vs RingCentral

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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Comparison Table
The best in Pricing, Features & Customer Satisfaction
The third solution you didn’t know you needed
Customer voice

CallRail vs RingCentral

and How They Compare to CloudTalk

	CallRail	RingCentral	CloudTalk
Annual price overview (per user/per month)	Does not mention annual prices.	$19.99 - $49.99	$25 - $50
Integrations	Offers 47 integrations. It includes Slack, Google Ads or Analytics.	Basic integrations from Standard plan. Advanced from a Premium plan.	40+ integrations – industry leaders (HubSpot, Zapier or Intercom).
Free trial	Yes – 14 days	Yes – 30 days	Yes – 14 days – Doesn't require a credit card.
Mobile application	Yes	Yes	Yes
Multi-level IVR	Offers IVR/Voice Recognition.	Yes, starting from a second, Standard plan.	Yes, starting from an Essential plan.
Analytics	Offers tools like Customizable Reports, Predictive Analytics or ROI Tracking.	More expensive plans have e.g. real-time analytics, or quality-of-service reports.	We offer Call Center Dashboard, Real-time data on calls and agent productivity, and many more.
Call recording	Yes	Call recording is on demand, automatically included only in most expansive plans.	Available in all plans.
Caller ID	Yes	Yes	Automatic outbound caller ID from an Essential plan.
Tags and Notes	Offers Call Tagging.	Does not mention these features.	CloudTalk offers both Call Tags and Call Notes.
API	Offers an API.	Offers an open API.	We offer an open API.
Click to Call	Does not mention these features.	Does not mention these features.	Yes
Advanced dialers	Does not mention any advanced dialing possibilities.	Does not mention any advanced dialing possibilities.	We offer Power dialer, Smart dialer and Predictive dialer.
Customer support options	Offers chat and phone support, knowledge base, community forum, and an option to send a ticket.	Has live chat, community forums, online support case, and FAQ.	Customer support available 24/7. We offer email, phone, chat support, and an option of a dedicated account manager.

CallRail vs RingCentral

Pricing: Which Service Fits Your Budget?

CallRail

CallRail offers 5 plans, ranging in price from $30 to $145 monthly. The pricing list doesn’t mention an option to purchase an annual subscription.

RingCentral

4 plans, ranging in price from $19.99 to $49.99 per user/month paid annually and $29.99 to $59.99 per user/month paid monthly.

Pricing winner:
RingCentral

RingCentral is not only a cheaper solution, its pricing list is easier to navigate and offers more transparent information.

Features: Which Phone System Powers Your Team Better?

CallRail

CallRail has a great palette of analytics and data tracking tools. Users get Real Time Analytics, Real Time Reporting, Keyword Tracking, Conversion Tracking, and many more. The provider also excels in call management features, like Automatic Call Distribution, Call Routing or Call Disposition.

RingCentral

Offers many call handling functionalities. We’ll highlight unlimited video conferencing, call transfer or visual voicemail. Each RingCentral plan also lets you assign extensions. Compared to CallRail, RingCentral offers a longer free trial to test the tools.

Features winner:
RingCentral

Both systems offer a large amount of useful tools. Choosing the winner is tricky. Still, we consider RingCenteral’s features more complex, for example due to open API or advanced multi-level IVR.

Customer Satisfaction: Which Service Has the Happiest Customers?

CallRail

CallRail achieved ratings of 4.6 out of 5 on G2 with 1,142 total reviews. On Capterra, it reached 4.5 out of 5 with 148 reviews. Users appreciated advanced lead interactions monitoring. On the contrary, customers complained that the whisper feature doesn’t always work and number porting sometimes takes too long.

RingCentral

The platform scored 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews). People value texting tools and audio quality. In contrast, some RingCentral customers reported that the system occasionally does not alert them to missed calls or voicemails.

Customer Satisfaction winner: CallRail

Based on G2’s and Capterra’s reviews, CallRail appears to be a more popular solution. It seems to meet their business needs better than RingCentral.

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not Convinced? Meet CloudTalk

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk Compares to CallRail and RingCentral

RingCentral offers 48 tools. CallRail lacks a unified and transparent list of features on their website. CloudTalk has you covered with 70 tools that adapt to all business needs.

RingCentral users miss some automation capabilities that CloudTalk excels in. How much time and energy can you save simply by automating your case logging?

Few people reported that CallRail does not always treat their customers fairly – for example, they billed some customers for new feature additions without informing them. CloudTalk is always transparent about terms and conditions.

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Pricing: Transparent Memberships for Businesses of Any Size

CloudTalk provides cheaper subscriptions than RingCentral and CallRail. Our plans range between $25 and $50 user/month paid annually ($30 – $60 user/month paid monthly). We also offer high-end services that clearly demonstrate our value. For example, CloudTalk has a fully customizable plan, so you can pay only for what you need.

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Features

Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers(power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

EXPLORE FEATURES

Still Not Convinced? Our Results Speak for Themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 minutes

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed data centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.