CallRail vs RingCentral

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

Contact sales

Try for free

CallRail vs RingCentral and How They Compare to CloudTalk

8 companies

Property

Annual price overview
(per user/per month)

Integrations

Free trial

Mobile application

Multi-level IVR

Analytics

Call recording

Caller ID

Tags and Notes

API

Click to Call

Advanced dialers

Customer support options

Cloudtalk

$25 – $50

35+ integrations – industry leaders (HubSpot, Zapier or Intercom).

Yes – 14 days – Doesn’t require a credit card.

Yes, starting from an Essential plan.

We offer Call Center Dashboard, Real-time data on calls and agent productivity, and many more.

Available in all plans.

Automatic outbound caller ID from an Essential plan.

CloudTalk offers both Call Tags and Call Notes.

We offer an open API.

We offer Power dialer, Smart dialer and Predictive dialer.

Customer support available 24/7. We offer email, phone, chat support, and an option of a dedicated account manager.

Pinned

CallRail

Does not mention annual prices.

Offers 47 integrations. It includes Slack, Google Ads or Analytics.

Yes – 14 days

Offers IVR/Voice Recognition.

Offers tools like Customizable Reports, Predictive Analytics or ROI Tracking.

Offers Call Tagging.

Offers an API.

Does not mention these features.

Does not mention any advanced dialing possibilities.

Offers chat and phone support, knowledge base, community forum, and an option to send a ticket.

RingCentral

$19.99 – $49.99

Basic integrations from Standard plan. Advanced from a Premium plan.

Yes – 30 days

Yes, starting from a second, Standard plan.

More expensive plans have e.g. real-time analytics, or quality-of-service reports.

Call recording is on demand, automatically included only in most expansive plans.

Does not mention these features.

Offers an open API.

Does not mention these features.

Does not mention any advanced dialing possibilities.

Has live chat, community forums, online support case, and FAQ.

Discuss the detailed comparison and choose your winner.

Connect Now

CallRail vs RingCentral

Pricing: Which Service
Fits Your Budget?

Swipe to see the winner

CallRail offers 5 plans, ranging in price from $30 to $145 monthly. The pricing list doesn’t mention an option to purchase an annual subscription.

4 plans, ranging in price from $19.99 to $49.99 per user/month paid annually and $29.99 to $59.99 per user/month paid monthly.

RingCentral is not only a cheaper solution, its pricing list is easier to navigate and offers more transparent information.

Result

Features: Which Phone System
Powers Your Team Better?

Swipe to see the winner

CallRail has a great palette of analytics and data tracking tools. Users get Real Time Analytics, Real Time Reporting, Keyword Tracking, Conversion Tracking, and many more. The provider also excels in call management features, like Automatic Call Distribution, Call Routing or Call Disposition.

Offers many call handling functionalities. We’ll highlight unlimited video conferencing, call transfer or visual voicemail. Each RingCentral plan also lets you assign extensions. Compared to CallRail, RingCentral offers a longer free trial to test the tools.

Both systems offer a large amount of useful tools. Choosing the winner is tricky. Still, we consider RingCenteral’s features more complex, for example due to open API or advanced multi-level IVR.

Result

Customer Satisfaction: Which
Service Has the Happiest Customers?

Swipe to see the winner

CallRail achieved ratings of 4.6 out of 5 on G2 with 1,142 total reviews. On Capterra, it reached 4.5 out of 5 with 148 reviews. Users appreciated advanced lead interactions monitoring. On the contrary, customers complained that the whisper feature doesn’t always work and number porting sometimes takes too long.

The platform scored 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews). People value texting tools and audio quality. In contrast, some RingCentral customers reported that the system occasionally does not alert them to missed calls or voicemails.

Based on G2’s and Capterra’s reviews, CallRail appears to be a more popular solution. It seems to meet their business needs better than RingCentral.

Result

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced?
Meet CloudTalk!

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk Compares to CallRail and RingCentral

RingCentral offers 48 tools. CallRail lacks a unified and transparent list of features on their website. CloudTalk has you covered with 100 tools that adapt to all business needs.

RingCentral users miss some automation capabilities that CloudTalk excels in. How much time and energy can you save simply by automating your case logging?

Few people reported that CallRail does not always treat their customers fairly – for example, they billed some customers for new feature additions without informing them. CloudTalk is always transparent about terms and conditions.

Take a Free Tour

Pricing: Transparent memberships for businesses of any size

CloudTalk provides cheaper subscriptions than RingCentral and CallRail. Our plans range between $25 and $50 user/month paid annually ($30 – $60 user/month paid monthly). We also offer high-end services that clearly demonstrate our value. For example, CloudTalk has a fully customizable plan, so you can pay only for what you need.

Get a Quote

Features

Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers(power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

Expore Features

Advantages and reviews of CloudTalk

Still not convinced? Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 min.

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

G2 Reviews proof

The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.

Franco Viale Leyva
Head of Commercial Performance at Poliglota

Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.

Frederico Lopes
Head of Customer Service at DiscoverCars

CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.

Pavel Pribis
CEO of Boataround