Callback

Never miss an opportunity to provide excellent service. Automatically redial any missed or unanswered calls and distribute them across available agents evenly.

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Never miss a call.

Customization

Create rules for how often callbacks are attempted and which groups or agents will be rung.

Call Tagging

Automatically tag missed calls with “Callback” and ring relevant agents when they’re available.

Convenience

Save customers’ time by not letting them wait on the line and getting back to them as soon as you can.

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Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.

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Have questions?

What is the Callback function?

The callback function allows agents to call customers back according to their availability and queues. It also saves customers the trouble of waiting on hold. With the callback function, customers are offered an alternate time for a callback that works for them, which makes it possible to speak with an agent without having to put their lives on hold.

How do Callback numbers work?

The callback system retains the caller’s phone number and places it in the call queue.  The system automatically dials the retained phone number and connects to a specific agent or department.

What are the benefits of Callback?

Some of the benefits of the callback function are:

– Decrease in call abandonment rate
– Cost-effective
– Increased inbound leads
– Higher first-call resolution
– Shorter call duration

When should you make a customer callback?

To ensure the best customer experience, you should offer a callback in a call as soon as possible, so the customer doesn´t get irritated or frustrated. 

What is Auto-Answer?

Auto-Answer is an advanced AI-powered auto-answering system that allows you to radically cut down your call center’s wait times by routing incoming calls to the first available agent. This is particularly useful for optimizing work processes, as agents don’t even need to press “Accept” to start solving your customers’ burning issues.
After onboarding Auto-Answer, you can expect to see lower wait times, higher customer satisfaction rates, better retention, and lower churn – all of which translates into more stable revenue.

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Schedule a demo with one of our specialists and gain unparalleled control over your customer’s experience.

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