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Drive Leads with Call Tracking
Successful customer care begins with the awareness phase and actually never ends. Make each touchpoint with your business memorable.
Trusted by 230 companies worldwide
Optimize call center performance with Call Tracking
Increase call volume
Use Power Dialer or Auto-dialer for campaigns with call scripts and surveys, letting agents focus on prospects. CloudTalk has unlimited call capacity.
Improve CX
Customize strategies based on past interactions. Agents access comprehensive customer data throughout interviews for seamless communication.
Benefit from integrations
CloudTalk integrates seamlessly with 35+ top CRMs (e.g., Pipedrive, HubSpot, Salesforce, Zendesk) for 2-way sync: access call details in CRM or caller info in CloudTalk.
Customize Caller ID by Country
Boost pick-up rates using automatic local Outbound caller ID, ensuring agents call foreign clients from local numbers to reduce costs and manage repeat issues. Agents can manually select caller IDs via CloudTalk.
Great coverage of locations in many different countries, this capability was one of the most important benefits, as well as a great cost-benefit relation. I do recommend CloudTalk for your phone tracking resources.
Enhance Conversations with Intuitive Dialers
We believe simplicity is the key to success. CloudTalk’s next-gen Power Dialer feature is designed to automatically make a higher volume of outbound calls, so your reps have more time to focus on what’s important – closing deals. Make sure you are calling the right prospect at the right time. An auto-dialer can get the job done.
Build Client Profiles with Dialer Surveys
Enhance campaign efficiency with our survey templates. Standardize data collection quickly. Customize, deploy, and integrate with CRM via CloudTalk’s Workflow Automation.
CloudTalk’s integration with other business tools such as CRM and helpdesk software enhances the user experience by providing a seamless workflow for customer interactions. The platform also supports integration with third-party apps, enabling you to customize the platform to suit your specific business needs.
Plans worth every dollar
Track campaign with assigned number
Use unique phone numbers per campaign for evaluation and efficient call routing to appropriate agents, enhancing service quality.
Enhance strategy with analytics
Monitor campaigns in real-time for adjustments. Analyze statistics, refocus budget, and make data-driven decisions for higher ROI.
Personalize strategy to convert leads
Personalization pays off: Send tailored messages, route to skilled agents, close deals faster for lead conversion.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
"CloudTalk’s AI has cut our call quality analysis from 2 hours to 20 minutes daily and reduced mis-targeted leads by 24%, allowing us to focus on strategic growth."
Sara Konickova Sales Ops Manager
See customer story
FAQs
How do free trials work?
Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.
Who is a user?
Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.
How often can I change my billing plan?
Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.
How else can I use CloudTalk?
CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.
CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.
