Flagship Feature

Build Smarter Call Routes with Call Flow Designer

Seamless, efficient, and personalized calling experience built in a few clicks. Call Flow Designer’s intuitive drag-and-drop interface lets you create smart workflows that keep operations smooth and ensure every call reaches the right place. No coding, no hassle.

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Your Calls, Your Rules

+20 Routing Options

Design your unique inbound calling journey, connecting call paths that fit your customers’ needs and benefit your team.

Ready in <25 Min

Skip the technical headaches with coding and build a seamless call flow on your own. Quick and simple for everyone.

Unlimited Call Flows

Create and customize as many call flows as you need, scaling effortlessly to match your growth and call volume.

We’ve helped thousands of global companies

Case studies featuring customers who are building faster.

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Revolutionizing Revolut’s Efficiency and Saving 40+ Hours

“Thanks to CloudTalk’s reliability, we could improve sales teams’ performance and close more deals than we could have ever imagined.”

Jamie Devlin
Head of Operations

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Increasing productivity for 200 customer support agents

“With CloudTalk’s Analytics I now get to see every step of the way. We can find discrepancies and gain a much better understanding of our teams.”

Nelly Donnelly
Service Delivery Manager

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Delivering success for Glovo’s customer support team

“CloudTalk improved our team’s cost and efficiency. The script feature allows us to lead the calls in a much more systematic way.”

Yohann Bensadoun
Global Supply Growth

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Scaling outbound calls for MyHeritage 158 sales agents

“We have seen a significant increase in our outbound call volume. We can now reach out to more prospects and customers than ever before.”

Elay Sasson Call
Center Manager

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Step Inside the Call Flow Designer

Take an interactive tour and discover how easy it is to build the perfect call workflow.

What Is a Call Flow?

Think of a call flow as a roadmap for your incoming calls. It lays out exactly how calls move through your phone system—from the moment they come in to the moment they’re answered or resolved.

CloudTalk’s Call Flow Designer is a simple, interactive tool that helps you customize this journey. It lets you decide where calls should go, ensuring they reach the right person or department quickly. Besides keeping you always connected, this makes your business more efficient.

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Benefits of Call Flow Designer

Design the Way You Talk to Customers

Resolve Calls Faster

Ensure callers reach the right person fast, cutting down hold times and resolving issues efficiently. No endless transfers or dead ends—just easy, hassle-free call handling that keeps customers satisfied and your operations running without a hitch.

Stop Missing Important Calls

Stop losing valuable calls to busy lines or voicemail. With smart routing, every call gets handled efficiently, whether by directing it to the right agent, setting up automated responses, or ensuring a backup option when no one is available.

Improve Customer Experience

A well-designed call flow creates a stress-free experience for customers. No more long waits or confusing menus—just a seamless journey that makes them feel valued, heard, and more likely to stay loyal to your business.

Optimize Team Productivity

Reduce unnecessary transfers, interruptions, and misrouted calls so your team can focus on their tasks. A great workflow helps agents spend less time redirecting calls and more time delivering great service where it matters most.

How to Set Up CloudTalk’s Call Flow Designer

In your CloudTalk account, go to your dashboard and choose the number you want to configure.
Customize your call settings (internal name, business hours, international calling settings).
Click Configure Call Flow and start adding actions.
Use the + icon to insert steps where needed (Call to agent, Call to group, IVR, Voicemail, etc).5. Test and save your call flow.

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Features

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Call Queuing

Automatically distribute calls to relevant agents based on customer status, technical skills or particular business needs.

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Flagship Feature

Interactive
Voice Response

Streamline your callers’ journey with a multi-level IVR menu and lead them where they need to be.

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Skill-Based Routing

Assign custom skills to your agents or teams and route customer calls automatically based on their specific expertise.

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Caller-Based Routing

Route customers automatically based on factors like agent skills and skill levels, custom fields and even CRM or HelpDesk info.

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Frequently asked questions

Everything you need to know about the product and billing.

What is a call flow and a Call Flow Designer?

A call flow visually maps out how incoming calls will be managed within your business phone system. In other words, how calls will travel from the moment they enter your phone system to the moment they are resolved.

What is a call center flow chart or diagram?

A call center flow chart, or call center call flow diagram, is a visual representation of the call flow process in your contact center. It shows how calls are routed through the system, how agents are assigned to calls, and what happens at each stage of the call.

What are the benefits of a Call Flow?

By implementing effective call flows, your contact center can reduce resolution time, improve overall efficiency, and increase customer satisfaction.

Why is a call flow important?

A call flow is important for consistency and efficiency in your call center. It helps establish a routine, predictable experience that your customers can count on every time they call your business.