Master Workforce
Management.

Remove the pain from QA and employee scheduling. Simplify agent motivation, coaching, and training.

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CloudTalk’s integration with Playvox lets you…

Turn Support
into Success

Create the ultimate customer experience with slow wait times to drive customer loyalty and company revenue.

AI-Driven
Assurance

Leverage Playvox’s AI to streamline capacity planning, forecasting, employee scheduling, and more.

Custom
Coaching

Bring out the best in each agent. Identify limitations and optimize performance with targeted training.

ANALYTICS AT SCALE

Understand
cause and effect

View your call center data through the lense of overall business performance. Identify issues and react in real time to reinforce your bottom company’s line.

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CUSTOM COACHING

Improve personal
performance

Filter data on a team or individual level and discover unique coaching opportunities. Avoid a costly-scatter-shot coaching approach and train the skills each agent needs the most.

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EFFECTIVE WORKFORCE MANAGEMENT

Ensure efficiency

Remove roadblocks from forecasting and scheduling with AI task automation and allow team leads and employees alike to focus on the things that matter most.

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"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

See customer story

"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

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"CloudTalk’s AI has cut our call quality analysis from 2 hours to 20 minutes daily and reduced mis-targeted leads by 24%, allowing us to focus on strategic growth."

Sara Konickova Sales Ops Manager

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FAQs

What is Playvox used for?

Playvox offers a complete set of tools for businesses and BPOs to help their agents perform better. These tools include Quality Assurance, Performance Management, Coaching, Learning, Voice of the Customer, Workforce Management, and Agent Motivation software. The goal is to improve teamwork, offer useful insights, and optimize agent performance.

Is Playvox easy to use?

Yes, Playvox is user-friendly with straightforward navigation. It consolidates essential information for coaching, internal team calibration, and quality audits, enhancing productivity for daily tasks.