- Solutions
- Solutions primary
- BY TEAM
- BY INDUSTRY
- BY USE
- BY SIZE
- Solutions secondary
- Success stories of our clients
- Success stories of our clients
- Solutions primary
- Features
- Features primary
- Most popular
- first column
- second column
- third column
- fourth column
- Most popular
- Features primary
- Integrations
- Resources
- Resources secondary
- Latest Blogs
- Latest Blogs
- Resources secondary
IT & Operations
Sales
Customer support
Company-wide
Software & Tech
Financial Services
Professional services
Education & E-learning
Remote teams
Business phone system
Calling for Salesforce
Calling for HubSpot
Micro Business
Small businesses
Medium & Large businesses
Power Dialer
Text Messages
Analytics
Smart Dialer
WhatsApp Inbound Messages
Call Transcription
Call Queuing
Call Flow Designer
Skill-Based Routing
Call Recording
Call Monitoring
Workflow Automation
Interactive Voice Response
Voicemail
3 Way Calling
Topics Extraction
HubSpot
Pipedrive
Zoho CRM
Zendesk
Plecto
Front
Salesloft
+44 20 3868 0167
+1 888-487-1675
+1 647 724 4714
+34 911 98 79 28
+49 32 221099159
+55 11 4680-2723
+52 55 4170 3698
+32 2 808 12 83
+41 43 508 21 35
+40 31 630 0197
+60 3-4065 2168
+61 2 8311 6777
+48 22 292 25 18
Playvox Phone System Integration
Call Center
for Playvox
Combine the strength of your Contact Center Software and powerful calling features with CloudTalk’s Playvox VoIP Integration. Make and receive calls, send SMS messages, and save time on manual tasks with 2-way synchronization.
Made by
CloudTalk
Category
Other
Use for
Agent Performance Tracking
Workforce Optimization
Call & Workflow Analysis
Real-Time Monitoring
Users
Supervisors
Workforce Managers
Trusted by Thousands
1,150 Reviews on G2
4,000+
Satisfied customers
160+
international numbers
300%
More calls per day
50%
Lower wait times
Why Integrate Playvox with CloudTalk?
Set up the Playvox call center integration in just a few clicks and streamline your customer support and sales operations with seamless calling, SMS, and real-time data synchronization.
CloudTalk enhances Playvox by automating workflows, reducing manual tasks, and improving agent productivity with advanced VoIP capabilities. Stay ahead with call tracking, performance monitoring, and actionable insights, all within Playvox.
What is Playvox?
A leading workforce engagement and quality management platform, Playvox helps businesses track performance, optimize customer interactions, and improve contact center efficiency.
What Data Does CloudTalk & Playvox Share?
Playvox
CloudTalk
CloudTalk processes
Workflow Actions:
Automate call logging, initiating calls, and sending SMS messages.
Workflow Actions
Playvox & CloudTalk exchange
Contact Information:
Sync names, emails, phone numbers, and lead details between systems.
Contact Information
Lead and Deal Activity:
Share updates on activities, statuses, and tags seamlessly.
Lead and Deal Activity
Playvox Receives
Call Data:
Missed calls, durations, call outcomes, and logs are synchronized to Playvox.
Call Data
Voicemails and Tags:
Access detailed call recordings, voicemails, and tags for tracking and follow-ups.
Voicemails and Tags
How to integrate Playvox with CloudTalk?
- Ensure you have a CloudTalk Essential plan and admin access for both tools.
- Log into your CloudTalk account and navigate to Settings > Integrations.
- Select Playvox from the integration list and click “Add Integration”.
- Sign into your Playvox account when prompted and authorize data access.
- Configure your settings for workflows, call logging, and synchronization rules.
- Map custom fields by matching Playvox and CloudTalk naming conventions.
What Do Our World-Class Customers Say?
Customer focus is a foundational pillar for everything we do. Whether you’re helping your clients, or reaching out to close a deal, we help ensure you have all the tools and support you need to succeed. But don’t take it from us. Here’s what CloudTalk’s happy customers have to say!
1,150 Reviews on G2
I love the smart dialer as it removes procrastination from cold calling business development time. I also recently trialled the AI notetaker and will be purchasing that as it removes the need to write notes manually. It was very accurate as well!
Craig H. 
Co-Founder
We needed the lines for our business with a lot of urgency and the team resolved it for us in just one business day. Everything was integrated and set up immediately, ready for our team to deliver support right away.
Carlotta B.
Project Manager
Easy to use. I love that support quickly and clearly helped me understand the more difficult mechanisms. The integration via API with our inhousing application also allowed for automations like SMS reminders.
Daniel S.
Customer Support Specialist
It’s simple to use, has a clean interface, and offers many options for using numbers from many parts of the world. It’s also a great tool to use for opening accounts on messaging platforms like WhatsApp and Telegram.
Ivan M.
Revenue System Specialist
The calling dashboard and the reporting structure is flawless as it supports campaign-wise reporting as well. We can allocate caller IDs to ISDRs, making it easier to use them whenever required in real-time…
Arun S
Senior Manager
For us the main upside of using CloudTalk is saving of contacts. We’re a business thousands of people contact, so seeing who’s calling prior to taking the calls is a big boost. It also has detailed analytics for tracking.
Joe P.
Account Manager
How to Set Up Calling in Playvox?
- Ensure you have a Playvox Workforce Optimization plan with admin access.
- Log into your CloudTalk account and navigate to Settings > Integrations.
- Select Playvox from the integration list and click “Add Integration”.
- In Playvox, go to Settings > Voice > Call Settings.
- Set CloudTalk as the default calling provider and assign numbers to agents.
- Open any Contact, Lead, or Ticket in Playvox.
- Locate the CloudTalk CTI widget in the right-hand panel.
- Start making calls and sending SMS directly from Playvox!
Playvox Phone Integration Benefits
Seamless Workforce Optimization
Ensure efficient workforce planning with real-time tracking of agent activity. CloudTalk exports call duration, wrap-up time, and agent performance data to Playvox, allowing managers to refine scheduling and resource allocation for peak efficiency.
Advanced Performance Analytics
Gain deep insights into agent performance by monitoring talk time, wait time, and wrap-up activities. CloudTalk’s integration with Playvox provides structured reports that help managers identify productivity gaps and improve call handling strategies.
Customizable Call Data Export
Tailor call data exports to fit operational needs. Select which call details—such as inbound, outbound, missed calls, or voicemail—should be sent to Playvox. Managers can filter reports to focus on key performance indicators that impact service quality.
Enhanced Agent Accountability
Track every agent’s engagement during and after calls. The integration logs call interactions and assigns them to specific agents, providing managers with transparent records that aid in evaluating efficiency, workload distribution, and training opportunities.
An Overview of Playvox Integration and CloudTalk
AI-Powered
Make Smarter Calls with Conversational Intelligence
Remove the guesswork and rage-inducing repetition from your operations with Automatic Call Recording and Transcription. Gain clarity for all your calls with Topic Extraction and Sentiment Analysis and coach agents with actionable insights.
Infinitely Scalable
Enter 160+ International Markets Instantly
Go global and expand your company’s reach with one of the largest offers of international, local, and toll-free numbers available on the market today. Scale your call center solution alongside your strategies and ensure your success for years to come.
Customer-Focused
Sell, Support, Satisfy Customers & Succeed
Put the people at the center of everything you do with call center features designed to turn customer success into your greatest competitive advantage. Decrease wait times by <80% and increase your outbound success rate by <250% the easy way.
Find out why our customers love us
Learn how Swille reduced Support Tickets by 50%
CloudTalk allowed our CRM team to move from firefighting technical issues to making strategic improvements. Now, tickets are about configurations, not dropped calls or connectivity problems.
Learn how Dentakay grew call volume by 2.5X
The power dialer has been a game-changer for managing our call volume. Since we implemented the feature, about 90% of our agents are using it to automate dialing, saving time. The power dialer makes handling both new and old leads easier. It’s been crucial for our growth—our call volume has seen a 2.5X increase in just 8 months.
Learn how Capitalo boosted efficiency by 83.3% with AI
CloudTalk’s AI conversation intelligence drastically improved our efficiency. We’ve cut call quality analysis time from 2 hours to 20 minutes a day and reduced wrongly targeted leads by 24%, enabling us to focus on strategic growth while maintaining consistency across markets.
FAQs
Does Playvox integrate with VoIP?
Yes, Playvox integrates with CloudTalk VoIP, enabling seamless inbound and outbound calling with advanced automation features.
How do you make a phone call in Playvox?
Use CloudTalk’s click-to-call feature within Playvox to dial contacts directly, eliminating manual dialing and boosting efficiency.
How do you answer a call in Playvox?
Incoming calls appear in the CloudTalk CTI widget within Playvox, allowing agents to answer with one click.
Is there a limit to the number of calls I can make or receive through the Playvox-CloudTalk integration?
No, CloudTalk supports unlimited calls based on your selected plan and Playvox settings.
How long does it take to integrate Playvox with CloudTalk?
The setup takes only a few minutes, requiring authentication and basic configuration in both platforms.
Is the Playvox and CloudTalk integration free?
Yes, the integration is free with a CloudTalk subscription, but usage depends on your selected plan.
