Aircall is an advanced VoIP contact center used by 15,000+ clients. This software for call centers is designed to speed up sales processes, boost communication with prospects, and close more deals. You can automatically dial multiple candidates in a back-to-back queue and surface crucial contact information directly within the phone interface. 

Aircall’s Benefits

Aircall excels when it comes to automation. The provider also features many useful integrations, including Intercom, Pipedrive, and Zapier. Furthermore, it offers Advanced automation tools, user-friendly apps, and reliable customer support.

Key Features

• Automatic Call Distribution
• Call Monitoring
• Call Transfer
• Call Recording 
• Call routing

What is Aircall Missing?

Aircall lacks some essential video-calling features. Webinar hosting and screen-sharing capabilities are severely limited on the platform, which can lead to a fair amount of frustration for users. 

What Type of Business Is It Best For?

Aircall is the best calling software primarily for small businesses that want to automate a majority of their sales and support operations, but certainly not all of them. Consider how frequently your team uses smart dialers. If they’re a core part of your day-to-day work, you might consider looking elsewhere.

Pricing

• Essentials: $40/user/month
• Professional: $70/user/month

When you think about VoIP telephony solutions, RingCentral is among the first ones that come to mind. It’s no wonder the company has been on the market for over 20 years and has built quite a reputation. 

RingCentral’s Benefits

RingCentral is a virtual call center platform with a great variety of features and offers HD-quality voice and video. The provider is a good fit for enterprises since it provides an omnichannel experience, lead qualification tools, management, collaboration, and performance features: all in a single software.

Key Features

• SIP Trunking
• IVR
• Call Recording
• Call Routing
• Contact Management

What is RingCentral Missing?

Despite all the positives, RingCentral lacks many essential tools that modern businesses require. 

Features like native sentiment analytics, Speech-to-Text transcription, smart dialers, or Skill-based routing are only included in Contact Centre Solution. The same goes for some agent management features, like monitoring.

The Call recording tool and Toll-free numbers are only available as add-ons for an additional cost. Furthermore, RingCentral’s implementation can take as much as 90 days and involves an implementation fee. RingCentral UI is also not always the friendliest to work with. 

Pricing

• Core: $20
• Advanced: $25
• Ultra: $35

Nextiva is a big player in the cloud call center platform and VoIP market, providing services to more than 15,000 customers. Nextiva is widely regarded as user-friendly — users can start calling within minutes thanks to a simple and intuitive setup process. Furthermore, the system is hosted by Nextiva, which makes maintenance of the software Nextiva’s responsibility.

Nextiva’s Benefits

Nextiva offers various advanced features, including conference calling, voicemail transcription, multi-level attendant, and much more. The provider also integrates with solutions like Zendesk, ConnectWise, or MS Teams.

Nextiva’s HIPAA-compliant virtual faxing makes it a great solution for healthcare workers. Medical employees can share information without having to worry about data breaches. 

Furthermore, 24/7 support means agents are always on hand to assist you. 

Key Features

• Unlimited Calling
• Video Conference Recordings
• Mobile & Desktop Apps
• Workflow Optimization
• Omnichannel Communications

What is Nextiva Missing?

Nextiva lacks certain integrations, such as Slack and Zapier. With Zapier, users can connect their VoIP telephony system to thousands of non-native applications, making it a valuable tool for workflow automation. Additionally, many users find Nextiva’s pricing to be on the higher side, particularly for small businesses.

Pricing

• Digital: $25
• Core: $36
• Engage $50
• Power Suite: $75

Grasshopper is often the go-to VoIP solution for smaller businesses looking for top virtual call center software programs to streamline their operations worldwide. But is their business model so SMB-friendly? Let’s see. 

Grasshopper’s Benefits

• Set up is simple and takes just a few clicks — no IT degree required. 
• The Solo pricing tier is very affordable, even for companies that are just starting. Furthermore, extensions are unlimited after you reach the Small Business service tier. 
• There is no need to purchase pricey new equipment. You can run your business from your personal smartphone while keeping it separate from the rest of your life.

Key Features

• Voicemail transcription
• Custom greetings
• Simultaneous call handling

What is Grasshopper Missing?

However, Grasshopper’s simplicity has a downside: The solution lacks several core VoIP features users may expect, including:

• Call recording
• Power dialers
• Click-to-call

Furthermore, a few users complain that the app could benefit from deeper reporting features.

Pricing

• True Solo: $15/month
• Solo Plus: $25/month
• Small Business: $55/month

8×8 is an evergreen telephony solution focusing on integrations and analytics. The provider is well-suited for enterprises, but lower-tier subscriptions also work for smaller organizations. There are many benefits 8×8 can offer its subscribers. 

8×8′s benefits

First of all, the provider has done a great job building an Analytics system that can effectively track large-scale business processes. 8×8’s reporting system centralizes all data in a single place, so managers can make their teams more organized and speed up their workflow. You’ll also get real-time reports.

Then, we have the solution’s comprehensive integrations with software like Salesforce, Slack, Microsoft Teams, and many more. Furthermore, 8×8 users get unlimited calling to 40+ countries. 8×8 telephony software comes with a smart dialer, click-to-call, and call recording.

Key Features

• Call Center Management
• IVR
• Contact Management
• Analytics & Reporting
• Call Monitoring

What is 8×8 Missing?

If you own a business that works globally, there are a few things about 8×8 you might want to consider:

A crucial restriction, mainly for big international companies, is that there are regional constraints on unlimited calling. Users with the basic Express plan can only use unlimited calling in the US and Canada.  

• MS Office is required: You need an office where you want to call to get a number from there. 
• Geographical restrictions for SMS: You can only use the SMS feature within the US, and 8×8 does not cover costs for mobile numbers in Brazil.  
• Integrations: 8×8 doesn’t partner with telco companies, so users won’t have native integration with specific solutions like Whatsapp. Non-native integrations must be set up by the tech team.
• Features: 8×8 lacks features like call tagging for more efficient calling processes, call masking for protecting your personal information, and API for connecting with the tools you love. Automation tools like IVR, skill-based routing, or automated callback come only with high-tier plans. You have to pay extra to get call recording. 

Pricing

8×8 pricing information is not available on the website.

Vonage is among the best-known virtual phone providers in the world. They’ve been in the business for over 20 years and have established an enviable market leader reputation.

Vonage’s Benefits

• The Virtual Receptionist automatic attendant feature allows calls to be forwarded to other departments.
• Moreover, businesses can provide callers with alternatives for call routing that let them use either their name or an extension to dial. Before having their calls routed to a department, callers can also use the company directory.
• Even when businesses use cloud services that consume a lot of bandwidth, such as collaboration, chat, and video tools, Vonage’s network optimization features ensure call continuity and call quality.

Key Features

• Stability and reliability
• Auto-attendant
• CRM integrations
• Voice and video conferencing
• Call forwarding services

What is Vonage Missing?

Unfortunately for customers, Vonage has capitalized on its reputation by charging much more for its services than other comparable virtual phone software providers. 

Vonage pricing also includes many hidden fees that make the service far more expensive than expected. 

This can be a real downside for small businesses that need to be more discerning about how and where they expend their resources.

Pricing

• Basic: $19.99/user/month
• Premium: $29.99/user/month
• Advanced: $39.99/user/month

Unless you’re new to the VoIP telephony market, you’ll surely have heard of Dialpad virtual call center software. It’s a reliable, unified telephony solution with simple built-in AI and advanced analytics. A live chat, phone hotline, and knowledge base make it a great deal for customer support teams.

Dialpad’s Benefits

• Voice Intelligence & Reliability: Dialpad offers advanced voice intelligence and maintains an uptime between 99% and 100%.
• Comprehensive Call Features: Includes conference video calls, sentiment analysis, voicemail transcriptions, call tracking metrics, and Speech-to-Text for automatic call recording.
• Free Calling: Call the US and Canada for free from anywhere in the world. Inbound and outbound calls within your country are also free.
• User-Friendly Interface: Modern, well-organized UI with plenty of training videos.
• Mobile Accessibility: Well-built mobile application for seamless on-the-go communication.

Key Features

• Call Recording
• Machine Learning
• Call Analysis
• Customer Scoring
• Call Routing

What is the Dialpad Missing?

While Dialpad offers a Power dialer, it lacks a Smart and Predictive dialer. The Power dialer feature is limited, as it only works with Salesforce. Unlike the CloudTalk app, the Dialpad virtual call center software app only allows users to only dial phone numbers manually. 

The Preferred agent feature only works through API, and Dialpad also lacks a visual flow editor for its Call flow designer. Furthermore, you can’t send SMS messages outside of the US and Canada, although this feature will soon become available to those in the UK.

The provider offers a limited integration stack, and Voicemail drop comes only with Dialpad Sell.

Pricing

• Standard: $27/user/month
• Pro: $35/users/month
• Enterprise: Contact sales

3CX is a software-based PBX system that offers a complete unified communications solution. It provides businesses of all sizes with enterprise-level features that allow them to improve their communications processes. 3CX has an easy-to-use interface and provides advanced features that boost productivity and improve customer experience.

3CX’s Benefits

• Integration with popular CRMs, such as Salesforce, Microsoft Dynamics, and HubSpot, allowing for a streamlined sales process.
• Video conferencing: 3CX provides video conferencing that supports up to 250 people. This feature is available on desktop, mobile, and in your browser.
• WebRTC technology: This enables you to make and receive voice and video calls directly from your web browser.
• User-friendly interface: 3CX provides a clean, modern, and intuitive user interface that is easy to navigate.
• Cost-effective: 3CX is much more affordable than traditional phone systems. It requires no additional hardware or maintenance fees.

Key Features

• Web-based management console: The web-based console enables you to manage your phone system from anywhere in the world.
• Mobile Apps: The mobile app allows you to take your office with you, giving you access to all the features of your desk phone.
• Advanced call center features: The system provides all the features required to operate a professional call center, such as call queuing, call routing, and call monitoring.
• SIP Trunks: 3CX supports many popular SIP trunks, making it easier to connect with other VoIP services.
• Unified Communications: 3CX integrates with popular chat platforms, such as Slack, Microsoft Teams, and more, allowing for improved internal communications.

What is 3CX Missing?

One significant limitation of 3CX is the lack of an agent interface. This means that users need to download and install a third-party application to use the system. There is also no real-time reporting or a card-free trial.

Pricing

• Pro: $350/year
• Enterprise: $425/year

VirtualPBX is a cloud-based call center platform that provides businesses with a range of features to enhance their communication capabilities. The software offers call recording, routing, and IVR features.

VirtualPBX’s Benefits

• Affordable pricing plans to fit different business needs.
• Integrations with various third-party tools.
• 24/7 customer support.
• Mobile application for on-the-go business management.
• Advanced analytics and reporting tools.

Key Features

• Call Recording: Records and stores all calls for future reference.
• Call Routing: Routes calls based on skills and availability.
• IVR System: Offers a menu of options for customers to direct their calls.
• Real-Time Monitoring: Allows managers to monitor calls and agents in real-time.
• Analytics and Reporting: Provides data-driven insights into call volume and agent performance.

What is VirtualPBX Missing?

VirtualPBX’s pricing plans can be expensive for small businesses, and its customer service can be slow to respond. Additionally, some users have reported issues with the software’s call quality and reliability.

Pricing

• Starter: $11/user/month
• Pro: $21/user/month
• Ultra: $35/user/month