Enhance Your Travel Service

Deliver timely customer service and assist travellers all around the world right when they need it with Automated Calling Software. No matter where they are. Speed up the journey to their dream destination.

Trusted by companies worldwide

Focus on customers.
CloudTalk will do the rest.

Attend Each
Customer

Automate processes to offer timely service. Make sure that customers won’t miss out on any adventure.

Call Worldwide
As a Local

Build trust in your global customer base with 160+ international numbers and let them call you at local rates.

Automate with
Integrations

CloudTalk integrates with industry-top CRM tools so you can have all customers data available at any time.

Never Leave Customers Hanging

Travelers need help with countless things, from booking trips and seeking good deals to adjusting plans last minute. Meet their expectations with seamless round-the-clock service. Harness advanced automation features, ensure no customer query goes unanswered and always provide a flawless travel experience.

CloudTalk is really great. It doesn’t matter whether you need IVR, ACD, International Numbers or Ring Groups – they have it all. I also value their perfect customer support which is not very common.

Peter R., Business Development Manager

Establish Local Presence Worldwide

CloudTalk’s travel call center software gives your business the agility to scale operations seamlessly. With over 160 international numbers, you can maintain a local presence in anywhere in the world, boost customers’ trust and provide excellent service.

We use a few [different] numbers when calling, which really helps international customers. They’re not scared to answer the phone, because they see a local number.

Patrycja J., Business Development Manager at Antigro

Boost Efficiency With Integrations

Save time with an integrated calling system for hospitality and travel industry. Thanks to our 35+ integrations, all client data is always at your disposal, in a single, unified platform. Make your work easier with software like Zendesk and HubSpot, or connect your favorite 3rd party solutions via Zapier.

Thanks to having all information synchronized between CloudTalk and HubSpot, we could call leads as soon as we signed them. Thanks to this, we reduced the rate of lost deals from 50% to around 25%.

Franco Viale Leyva – Head of Commercial Performance at Poliglota

Enhance CX With AI

Identify customer preferences and assess the effectiveness of your own CX strategies. A comprehensive set of AI features gives you a much better understanding of your business.

Enhance CX With AI

Identify customer preferences and assess the effectiveness of your own CX strategies. A comprehensive set of AI features gives you a much better understanding of your business.

Plans worth every dollar

More Growth Opportunities for
Your Travel Business

Base Your Strategy on
Real Data

Make data-driven decisions with comprehensive analytics. Track agent activity, customer sentiment, business performance, and more.

Start Calling
Within 24 Hours

Get highly configurable, user-friendly software with easy setup. You can start calling in no time, with a minimum need for training.

Ensure the Top Call Quality
Anywhere

Offer the best CX with a crystal-clear sound quality. Always hear what customers are saying and build an image of a truly professional service.

FAQs

What is a travel call center?

A travel call center is a customer service center that handles bookings, inquiries, and customer support for the travel industry. They can offer a range of services, such as booking flights, hotels, and car rentals, as well as providing travel advice and assistance with travel-related issues. 

Why is customer satisfaction important in the tourism industry?

Customer satisfaction is crucial in the tourism industry as it directly affects a business’s success. Satisfied customers are more likely to return and recommend the business to others, increasing revenue and reputation. In contrast, unsatisfied customers can damage a business’s reputation and lead to lost revenue. It is essential to prioritize customer satisfaction by providing quality service and addressing any issues promptly.

How to provide excellent customer service in the hospitality industry?

To provide excellent customer service in the hospitality industry, businesses should prioritize the following:
– Hiring and training employees with excellent customer service skills.
– Providing personalized service to meet individual customer needs.
– Being attentive to customer requests and addressing any issues promptly.
– Offering unique experiences to differentiate from competitors.
– Using technology to enhance the customer experience.
– Asking for feedback to continually improve service quality.

Why is excellent customer service important in the hospitality industry?

Excellent customer service is vital in the hospitality industry because so much of your business operations are customer-facing. Providing exceptional service can differentiate a hotel, restaurant, or resort from competitors, and lead to repeat business and positive word-of-mouth marketing. Customers in the hospitality industry also have high expectations and are willing to pay more for quality service.

Why is it important to have good customer service?

Good customer service is essential because it impacts a business’s reputation, revenue, and growth. Providing quality service can lead to customer satisfaction, repeat business, positive reviews, and word-of-mouth marketing. In contrast, poor customer service can damage a business’s reputation and lead to lost revenue. By prioritizing customer service, businesses can create a loyal customer base and set themselves apart from competitors. Learn how to measure customer satisfaction.

CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.

Schedule a demo today and find out for yourself.