Summary
Boataround, a global yacht rental platform operating in more than 70 countries, faced growing challenges as its customer base expanded. A single phone number, missed calls, and poor sound quality were holding customer support teams back.
By switching to CloudTalk, Boataround transformed its customer communications. With international numbers, reliable call quality, and detailed call analytics, support agents dramatically increased productivity—scaling from thousands to nearly 120,000 calls per year while delivering a better customer experience.
About Boataround
Boataround is a global yacht rental platform that makes booking a boat as simple as booking a hotel room. Founded in Europe in 2016, the company has grown into a market leader, offering everything from small motorboats to luxury yachts across more than 70 countries worldwide.
As Boataround scaled internationally, customer support became a critical part of its success—requiring availability, reliability, and high-quality communication across time zones and regions.
Problem
When Growth Outpaced the Phone System
With a rapidly growing customer base, Boataround struggled to manage customer communications efficiently. Relying on a single phone number led to missed calls, frustrated customers, and poor sound quality.
As inbound demand increased, the existing system became overwhelmed—creating delays, inefficiencies, and a growing gap between customer expectations and support capacity.
Boataround also needed to be available to customers 24/7, supporting phone calls, SMS communication, and email inquiries within a single system. The team needed a solution that could handle scale without sacrificing quality or agent productivity.
CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it—from sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.
Evaluation
What Boataround Needed to Scale Support
As customer demand increased, Boataround looked for a communication platform that could:
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01
Handle high call volumes without sacrificing sound quality
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02
Support international operations with local phone numbers
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03
Provide clear visibility into agent performance and call activity
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04
Improve availability while reducing missed calls
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05
Scale easily with seasonal demand
CloudTalk stood out for its user-friendly interface, call quality, international number coverage, and built-in analytics. The switch to VoIP also reduced costs while improving operational efficiency.
Solution
A Scalable VoIP Platform for Global Support
CloudTalk enabled Boataround to move from reactive customer communication to a proactive, scalable support model.
With international phone numbers, reliable routing, and detailed call metrics, support agents could focus on resolving customer issues instead of fighting the tools.
In just three months, the Boataround team made 20,280+ inbound and outbound calls, spending 100,000+ minutes on the phone using 35 international phone numbers.
CloudTalk quickly became embedded in daily workflows, supporting teams across sales, support, and onboarding.
Key Capabilities That Made the Difference
Call Statistics & Agent Reporting
Managers gained access to detailed insights on calls, queues, and agent performance. With visibility into peak call times and workloads, teams could better plan coverage and improve response times.
Voicemail & Business Hours
Customized voicemail greetings ensured customers were never left without guidance. When agents were unavailable, messages were recorded, logged, and routed correctly—reducing frustration and missed opportunities.
International Numbers
Boataround established a local presence in multiple countries, allowing customers to call familiar numbers and reducing missed calls and international calling costs.
API & Integrations
CloudTalk integrated with Boataround’s external systems, enabling automated data synchronization and giving teams up-to-date access to customer interaction history.
Results
Measurable Gains in Productivity and Customer Experience
Since implementing CloudTalk, Boataround has transformed its customer support operations.
Operational Impact
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Annual call volume increased from ~7,000 to nearly 120,000 calls
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Over 100,000 minutes of calls per quarter
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35+ international phone numbers supporting global operations
Agent Productivity
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Improved call quality and stability
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Clear performance insights through agent reporting
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Easier handling of high inbound volumes during peak periods
Customer Experience
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Fewer missed calls
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Faster response times
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More consistent support across regions and time zones
CloudTalk’s flexibility also allowed Boataround to scale agent capacity up or down depending on seasonal demand—without operational friction.
Takeaway
Why CloudTalk Works for Boataround
For Boataround, CloudTalk became the backbone of scalable, high-quality customer support.
By combining international reach, reliable call quality, and actionable analytics, CloudTalk enabled Boataround to dramatically increase call volume while maintaining a strong customer experience.
As Boataround continues to grow globally, CloudTalk provides the flexibility, visibility, and reliability needed to support customers wherever—and whenever—they call.
