Zoho Voice Plans & Pricing:
Full Guide for 2025

Zoho is an industry titan as far as CRM and sales enablement platforms go. But does Zoho Voice, the provider’s SMB-centric call center match in quality?

In this article, we’ll evaluate Zoho Voice along with all of its pricing plans and pit it head-to-head against CloudTalk’s own offering. Ready to learn about the providers’ features, integrations, and more? Keep reading!

Key Takeaways:

• Zoho Voice pricing plans range between $34 and $74 per user/month, with annual pricing available and a 15-day free trial on offer.
• Zoho Voice’s Basic and Standard plans offer the same features, including Call Queues and IVR, at varying costs, with the only difference being 10 “free” telephony licenses included in the latter.
• Compared to call center solutions such as CloudTalk, Zoho Voice struggles to compete in offering an affordable pricing plan that includes a big toolkit of features, integrations, and international numbers alike.

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Overview of Zoho Voice Pricing & Plans

There are multiple Zoho calling plans that customers can choose from, each targeting a unique niche in terms of company size and use case. Learn more about each here, in the Zoho telephony pricing comparison:

Feature

Starter

Standard

Contact Center

Annual Pricing

$34 per user/month

$49 per user/month

$74 per user/month

Dashboard

IVR

Call Queues

Call Recording

Voicemail

Call Transcription

Call Monitoring

Power Dialer

Best For

SMB call centers looking for fundamental telephony features.

Mid-size call centers looking to scale their teams and operations.

Enterprise-size call centers requiring comprehensive solutions.

The Basic Zoho phone system subscription targets businesses seeking key telephony features to improve their inbound and outbound call operations with call queues, IVR, call recording, and free calling minutes outside the standard Zoho call charges. 

However, keep in mind that this Zoho VoIP plan may not be the most cost-effective option out there, especially when considering the comparatively low number of features when stacked up against other similar call center software providers.

Basic features include:

• Zoho Voice desktop app
• Basic Zoho calling features 
• 250 free outbound minutes per license/month
• 1,000 free inbound minutes per license/month

Zoho Voice Standard

The second, Standard Zoho call center plan is essentially the same as the first, as far as features are concerned. This can be quite confusing, but the reason for the increased pricetag to $49 per user/month is due to the 10 “free” licenses that come with it.

Naturally, the biggest downside of this plan is that it offers no benefits, beyond the additional seats, that depending on how many agents you onboard, aren’t actually all that free. Consequently, the comparatively low number of features still applies.

Standard features include:

• Everything from Basic
• 10 free telephony agents/licenses
• 250 free outbound minutes per license/month
• 1,000 free inbound minutes per license/month

Zoho Voice Contact Center

The third and final Zoho Contact Center plan builds on top of the provider’s previous two plans with the addition of Call Monitoring, a Power Dialer, Queue Performance Metrics, and Advanced Noise Cancellation via the Krisp Zoho VoIP Integration.

While the additional features, including the Zoho Power Dialer undoubtedly add value, the $74 price tag is definitely on the more expensive side, even when taking the 10 free telephony licenses into account. As such, some users may still feel disappointed.

Contact Center features include:

• Everything from Standard
• Power Dialer
• Call Monitoring
• Queue Performance Metrics
• Advanced Noise Cancellation

Zoho Voice Add-Ons:

Zoho Voice does not have too many add-ons on offer, with their optional purchases mainly consisting of advanced features for lower-tier plans. Nevertheless, let’s see what Zoho CRM Telephony has to offer. Add-ons include:

• Power Dialer: $10 per user/month, for Basic and Standard
• Call Monitoring: $10 per user/month, for Basic and Standard
• Queue Performance Metrics: $10 per user/month, for Basic and Standard
• Upgraded Telephony Agents: $15 per user/month, for Basic and Standard

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CloudTalk Vs. Zoho Voice:
Which Is the Best Choice for Your Business?

When choosing a provider, it’s important to consider their offering in the context of other options on the market. We’ll be comparing the Zoho CRM VoIP pricing to CloudTalk’s offering in this case.

Short Overview of CloudTalk’s Plans and Pricing

CloudTalk has 4 pricing plans on offer, ranging in price from $25 to $50 per user/month, with a special exception for the custom pricing plan, which lets you tailor your solution to your unique business needs. Here’s a breakdown of CloudTalk’s plans:

1. Starter: CloudTalk’s most basic plan, designed specifically for micro and small businesses. Easy to set up and easier to use, this plan offers small teams everything they need to kick off their call center operations.
   
   Key Features: Click-to-Call, Voicemail, Call Flow Designer (CFD), Automatic Call Distribution (ACD)
   
   Price: $25 per user/month
   
2. Essential: CloudTalk’s equivalent to Zoho Voice’s advanced plan, focused on growing SMBs and MMBs. This plan helps teams expand their inbound and outbound operations, automate processes, and improve experiences.
   
   Key Features: SMS/MMS, Interactive Voice Response (IVR), Skill-Based Routing, Callback, Integrations + Open API
   
   Price: $35 per user/month
   
3. Expert: CloudTalk’s feature-packed plan for growing MMBs and enterprises or any team that requires robust calling capabilities. This plan helps customer-facing departments streamline outreach and improve performance.
   
   Key Features: Power Dialer, Smart Dialer, VIP Queues, WhatsApp Inbound & Outbound Messages, Call Monitoring
   
   Price: $50 per user/month
   
4. Custom: CloudTalk’s ultimate plan for the most demanding of companies, tailored perfectly to their particular business needs. This plan allows you to do it all, from coordinating teams to conquering the world’s many markets.
   
   Key Features: Custom Onboarding, Unlimited Outbound Calls with Flat Rates, Enterprise-Level Security, Developer Support
   
   Price: Varies based on features, number of users, etc.

CloudTalk Vs. Zoho Voice: Direct Comparison

CloudTalk Vs. Zoho Voice: Key Takeaways

Based on this Zoho Voice review and comparison against CloudTalk, we can draw several conclusions regarding the competitors’ pricing and features. These include:

1. Pricing: Zoho Enterprise Telephony is more expensive than CloudTalk across all its plans. However, it does come with one extra day free trial and more features when directly comparing the providers’ cheapest pricing plans.
2. Features: Despite all the Zoho Dialer Features, CloudTalk still delivers a more extensive suite of tools for users to use across their inbound and outbound call operations, making Zoho difficult to recommend.
3. Integrations: The provider’s native Zoho CRM Telephony Integrations, including Desk, Recruit, and Bigin are certainly an incentive for users invested in Zoho’s ecosystem, but CloudTalk offers 4x more integrations with CRMs and Helpdesks (HubSpot, Salesforce, MS Dynamics, etc.).
4. International Numbers: Zoho Voice offers personal, personal unlimited, local, and toll-free numbers, but no international numbers. In the meantime, CloudTalk gives users access to 160+ numbers to enter and grow in new markets.

Zoho Voice Best Features

As we’ve discussed, Zoho Voice packages vary in terms of features and use cases. However, there are a few that rise above the rest. Based on online reviews and testimonials, Zoho’s top 3 best features include:

1. Integration with Zoho Ecosystem: Natively integrates with Zoho CRM, Desk, Recruit, and Bigin, streamlining operations for businesses using Zoho tools.
2. Queue Performance Metrics: Monitor and optimize call queue efficiency with advanced metrics, ensuring better customer service and agent performance.
3. Power Dialer: Automates outbound calls for sales teams, improving productivity and call connection rates.

CloudTalk: More Bang for Your Buck

All things considered, Zoho Voice is a solid option for businesses looking to start their call center operations, especially if you’re already using some of Zoho’s suite of tools, such as CRM, Recruit, or Bingin.

But if you want to cover all your calling bases, including outbound sales and inbound customer support, while efficiently scaling your business and delivering exceptional customer experiences across 160+ countries…

Then look no further than CloudTalk.

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