The Best VoIP Phone System for Small Businesses in Canada

Nearly 94% of global companies are moving to technologies like VoIP. This transition signifies a strategic pivot towards more efficient and secure business operations worldwide.

Small businesses in Canada, representing 97.9% of the business landscape, are increasingly embracing VoIP for its unmatched scalability and affordability. Leading Canadian VoIP providers are revolutionizing how businesses communicate, with over 70% of small enterprises already leveraging this technology. 

No competitive business can afford to rely on outdated copper wires to meet customers’ needs. With that in mind, let’s learn more about the best VoIP systems tailored for small businesses in Canada.

Key Takeaways:

• Modern VoIP solutions offer extensive integration capabilities, from CRM connectivity to AI-powered analytics, transforming basic phone systems into comprehensive business tools
• Pricing flexibility makes enterprise-grade communication features accessible to SMBs, with entry-level plans starting from $15-40 per user monthly
• Key considerations when evaluating VoIP phone system for small business Canada options include scalability potential, feature depth, and integration ecosystem.

What is VoIP? 

Imagine transforming phone calls from static, wire-bound communications to dynamic, internet-powered interactions. This was the revolutionary vision of scientists developing VoIP technology in the early 1970s.

Here’s how VoIP works: When you speak into a device with VoIP software, the technology performs an intricate digital translation. Your analog voice signal is converted into data packets, transmitted seamlessly over the internet—similar to how text messages travel through mobile networks. Upon reaching the recipient’s device, these packets are reconverted into crystal-clear audio.

But VoIP’s potential extends far beyond basic voice calls. When paired with advanced calling software, it unlocks a suite of productivity-enhancing tools:

• Auto Dialers that streamline outreach
• Call Recording for quality assurance
• Advanced routing capabilities
• Integrated communication platforms

The 11 Best VoIP Phone System Providers in Canada

Choosing the right VoIP phone system can make or break your business communication strategy. The Canadian market offers a diverse range of solutions that can dramatically improve team productivity and customer engagement. Our comprehensive guide cuts through the noise to highlight the top providers that deliver real value for small businesses.

1. CloudTalk

CloudTalk is a feature-rich VoIP solution tailored to the needs of small and medium-sized businesses. It offers advanced call management features, seamless integrations, and exceptional support to help teams enhance customer communication and streamline workflows.

Best for

Small and medium-sized businesses seeking customizable and scalable call solutions.

Pricing:

• Starter: $25 per user/month
• Essential: $30 per user/month
• Expert: $50 per user/month
• Custom: Tailored pricing available

Explore CloudTalk’s in-depth pricing guide.

Best Features

• Automatic and on-demand call recording
• Real-time analytics and dashboards
• Integration with over 40+ tools, including HubSpot and Salesforce
• Smart Dialer and Call Flow Designer
• Explore features

Integrations

• HubSpot
• Salesforce
• Zendesk
• Pipedrive
• Explore Integrations

User Reviews 

What do you like best about CloudTalk?

As a growing business, we were experiencing more and more communication issues and complaints. After researching the market we chose CloudTalk. We have now been using the system for a couple of months and it has resolved the issues that were causing customers to complain. The added bonus is we have excellent analytics and custom call queues which have given us control and transparency for our comms team. I would definitely recommend CloudTalk to others.

2. RingCentral

RingCentral is a leading VoIP provider offering cloud-based communication solutions with voice, video, and team messaging features. Its flexibility and reliability make it ideal for businesses of all sizes.

Best for

• Enterprises with remote or hybrid workforces.

Pricing:

• Core: $30 per user/month
• Advanced: $35 per user/month
• Ultra: $45 per user/month

Explore RingCentral’s in-depth pricing guide.

Best Features

• Voicemail transcription
• Advanced Call Analytics
• Automatic call recording
• Team Messaging

Integrations

• Microsoft Teams
• Slack
• Google Workspace
• Salesforce

Pros & Cons

3. Dialpad

Dialpad offers AI-powered VoIP solutions that focus on productivity and collaboration. With features like call transcription and real-time coaching, Dialpad is ideal for modern teams.

Best for

• Teams focused on productivity and collaboration.

Pricing:

• Standard: $15 per user/month
• Pro: $25 per user/month
• Enterprise: Custom pricing

Discover Dialpad’s in-depth pricing guide.

Best Features

• Real-time call transcription 
• Automatic call recording
• AI-powered analytics

Integrations

• Google Workspace
• Microsoft 365

Pros & Cons

4. Aircall

Aircall is a popular choice among Canada VoIP providers, offering ease of use and integrations with major CRM platforms, like most of its alternatives.

Best for

• Businesses prioritizing integration with existing CRM tools.

Pricing:

• Essentials: $30 per user/month
• Professional: $50 per user/month
• Custom: Contact for enterprise solutions

Check Aircall’s in-depth pricing guide.

Best Features

• Unlimited call recording
• IVR and skill-based routing
• Advanced reporting tools

Integrations

• Zoho CRM
• Freshdesk
• Google Workspace

Pros & Cons

5. OpenPhone

OpenPhone makes obtaining a Canada VoIP number straightforward while offering robust business communication features. It enables teams to manage business calls and texts from a single platform.

Best for

• Startups needing cost-effective VoIP.

Pricing

• Starter: $15 per user/month
• Business: $23 per user/month 
• Enterprise: Custom pricing 

Check out OpenPhone’s in-depth pricing guide.

Best Features

• Shared Business Numbers
• Voicemail Transcription
• Call Recording
• Custom Business Hours

Integrations

• HubSpot
• Slack
• Google Contacts

Pros & Cons

6. 8×8

8×8 is a versatile VoIP solution offering voice, video, and chat capabilities in one platform. It’s known for its global reliability and robust enterprise-level features tailored to SMBs and larger organizations.

Best for

• Teams prioritizing video and voice integration.

Pricing 

• Pricing available upon request.

Explore 8×8’s in-depth pricing guide.

Best Features

• Unlimited Calling.
• Advanced Analytics.
• Call Recording.
• Multi-channel Integration.

Integrations

• Microsoft Teams.
• Salesforce.

Pros & Cons

7. Vonage

Vonage offers cloud-based communication solutions with flexibility for SMBs. Its VoIP services include advanced call routing, mobile integration, and productivity-enhancing features.

Best for

• Small businesses requiring mobile-friendly solutions.

Pricing:

• Mobile: $19.99 per user/month
• Premium: $29.99 per user/month
• Advanced: $39.99 per user/month

Explore Vonage’s in-depth pricing guide.

Best Features

• Advanced Call Routing.
• Mobile App.
• Smart Numbers.

Integrations

• Zoho CRM.
• Salesforce

Pros & Cons

8. Nextiva

Nextiva provides a unified communication platform, blending VoIP, CRM, and collaboration tools. It’s designed for businesses aiming to simplify workflows and enhance customer interactions.

Best for

• Teams focusing on customer engagement.

Pricing:

• Digital: $20 per user/month
• Core: $30 per user/month
• Engage: $40 per user/month
• Power Suite: $60 per user/month

Discover Nextiva’s in-depth pricing guide.

Best Features

• Call recording with transcription
• Automated workflows and IVR
• Comprehensive analytics

Integrations

• Zapier
• HubSpot

Pros & Cons

User Reviews

“Nextiva has been a game-changer for managing customer data alongside communication tools. It’s streamlined our sales process significantly.” – Sales Manager

9. Grasshopper

Grasshopper is a virtual phone system aimed at entrepreneurs and small businesses. It’s known for its simplicity, affordability, and ease of use, offering essential VoIP features without unnecessary complexity.

Best for

• Businesses prioritizing affordability.

Pricing:

• Solo: $14 per month
• Plus: $25 per month
• Small Business: $55 per month

Check Grasshopper’s in-depth pricing guide.

Best Features

• Virtual Phone Numbers.
• Voicemail Transcription.
• Call Forwarding.
• Custom Greetings.

Integrations

• Google Contacts.
• Zoho.

Pros & Cons

10. Ooma

Ooma offers a cost-effective VoIP solution for small businesses, focusing on reliable call quality and essential features. It’s well-suited for teams prioritizing affordability without sacrificing performance.

Best for

• Small businesses seeking cost-effective solutions.

Pricing

• Ooma Office Essentials: $19.95 per user/month
• Ooma Office Pro: $24.95 per user/month 
• Ooma Office Pro Plus:$29.95 per user/ month 

Best Features

• Virtual Receptionist.
• Call Blocking.
• Voicemail-to-Email.
• Mobile App.

Integrations

• HubSpot
• Microsoft 365.

Pros & Cons

11. Teltik

Teltik is a budget-friendly VoIP provider offering flexible communication solutions for small businesses and entrepreneurs. Known for its affordable plans and reliable connectivity, it ensures seamless communication without straining budgets.

Best for

• Entrepreneurs managing remote teams.

Pricing

• Ooma Office Essentials: $19.95 per user/month
• Ooma Office Pro: $24.95 per user/month 
• Ooma Office Pro Plus:$29.95 per user/ month 

Best Features

• Unlimited Calling.
• Voicemail-to-Email.
• Call Forwarding.
• Mobile App for on-the-go connectivity.

Integrations

• Microsoft 365.
• Zoho CRM.

Pros & Cons

How We Ranked These 11 Best VoIP Providers in Canada

• Scalability: When evaluating VoIP services in Canada, we prioritized solutions that effectively support businesses across growth stages.
• Feature Set: Providers were evaluated based on comprehensive VoIP capabilities, including advanced analytics, AI-driven tools, and robust CRM integrations that drive operational efficiency.
• Ease of Use: Platforms offering intuitive interfaces and seamless user experiences received higher rankings, recognizing that technological complexity shouldn’t impede productivity.
• Pricing Transparency: Affordable and clear pricing models were favored, ensuring businesses can access enterprise-grade communication tools without financial strain.
• Customer Support: Providers demonstrating reliable, responsive, and region-specific support received top consideration, acknowledging the critical role of technical assistance.

How to Choose the Best Canadian VoIP Phone System for Your Business

Selecting the right VoIP phone system is crucial for meeting your business’s unique communication needs. Here are some key considerations to guide your decision:

• Consider Future-Proofing: 
  Seek VoIP solutions that offer true business adaptability. Look for systems with flexible pricing and features that can seamlessly scale with your team’s growth and evolving communication demands.
• Pick Your Key Features: 
  Identify mission-critical tools that align with your operational goals. Prioritize features like intelligent call routing, comprehensive recording capabilities, and CRM integrations that directly enhance team productivity and customer engagement.
• Crunch the Real Numbers: 
  Conduct a holistic cost analysis that goes beyond surface-level pricing. Evaluate total cost of ownership, including potential productivity gains, integration efficiency, and long-term scalability.
• Verify Uptime Guarantees: 
  Prioritize providers with demonstrable service consistency. Examine uptime guarantees, redundancy protocols, and technical infrastructure that ensure uninterrupted communication.
• Sync Your Business Tools: 
  Select a VoIP system that acts as a strategic communication hub, seamlessly connecting with your existing software ecosystem to create more intelligent, interconnected workflows.

How Much Does a VoIP Provider in Canada Cost?

VoIP service providers in Canada offer businesses significant cost advantages over traditional phone systems, with pricing that flexes to match your communication needs. Entry-level plans typically range from $15 to $40 per user monthly, ideal for teams seeking essential features like call routing and basic analytics.

For growing businesses requiring advanced capabilities, mid-tier plans run between $50 to $70 per user monthly. These packages often include AI-powered features, detailed reporting, and seamless CRM integrations that boost team productivity.

Enterprise-grade solutions with complete customization, dedicated support, and advanced analytics can reach $100+ per user monthly – still delivering substantial ROI through enhanced operational efficiency and customer engagement.Pro tip: Many providers offer up to 20% savings with annual billing commitments, helping you maximize your communication budget while maintaining enterprise-grade functionality.

Key Features to Look For in a Canadian VoIP Phone Service

When evaluating VoIP solutions, prioritize features that drive real business value and enhance customer communications. Here are the essential capabilities that can transform your calling operations:

• Intelligent Call Distribution Systems Fine-tune your call routing with smart IVR systems and automated distribution. Look for solutions that intelligently direct calls based on agent skills, availability, and customer history to maximize first-call resolution rates.
• Advanced Analytics and Performance Monitoring Seek platforms offering comprehensive call monitoring and analytics capabilities. Real-time dashboards and detailed reporting help optimize team performance and identify areas for improvement.
• Automated Dialing Capabilities Choose systems with robust power dialing features that streamline outbound operations. Modern solutions should offer predictive dialing and campaign management tools to boost agent productivity.
• Seamless CRM Integration Ensure your VoIP system offers native integration with popular CRM platforms. This connection creates a unified workspace where customer data flows seamlessly between systems.
• Quality Assurance Tools Look for comprehensive call recording and monitoring features that support training and compliance. The best solutions include automated quality scoring and customizable evaluation forms.
• International Calling Infrastructure Select providers with robust international coverage and competitive rates. Virtual numbers and regional routing capabilities ensure optimal call quality across global markets.
• AI-Enhanced Features Prioritize platforms incorporating AI technology for advanced features like sentiment analysis, automated note-taking, and intelligent forecasting to drive operational efficiency.

Transform Your Business Communications With CloudTalk

The shift to VoIP is about future-proofing your business communications for the digital age. As Canadian SMBs continue to embrace cloud-based solutions, the right VoIP provider can be the difference between staying competitive and falling behind.

Don’t let outdated communication tools hold your business back. Transform your customer interactions and team collaboration using CloudTalk. With flexible pricing, AI-powered features, and seamless integrations, you’ll get enterprise-grade capabilities that scale with your needs.

Source:

• VoIP Statistics By Benefits